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Team Overview
Join a highly collaborative, customer-facing team that works at the intersection of telecommunications, technology, and client success. Team partners with customers throughout the full lifecycle - from implementation and onboarding to ongoing optimization and growth - ensuring maximum value from TruContact solutions.
This role reports directly to the Senior Manager of the Solutions Consulting division.This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
Role Overview and Core Responsibilities

• Lead end-to-end implementation and onboarding of telecom and SaaS solutions, ensuring operational readiness, successful deployment, and customer adoption.
• Own customer engagement outcomes, including OKRs, success metrics, and value realization aligned to business objectives and delivery plans.
• Manage provisioning, integrations, migrations, and deployment activities while coordinating cross-functional teams in a matrixed environment.
• Independently drive customer projects from kickoff through completion, ensuring delivery milestones, timelines, and objectives are achieved.
• Serve as the primary customer contact, providing project updates, communicating outcomes, and building trusted relationships with executive stakeholders.
• Proactively manage risks, issues, and escalations using data-driven recommendations, ensuring timely resolution and stakeholder alignment.
• Ensure SLA/ KPI compliance, operational readiness, and seamless transition of customers to support and service operations teams.
• Drive customer training, early-life support, and adoption initiatives while identifying and mitigating retention or engagement risks.
• Influence delivery excellence by providing peer guidance, promoting best practices, driving process efficiencies, and supporting automation initiatives.
• Contribute to account growth opportunities and business development discussions while maintaining flexibility to travel up to 30% as required.

Required Knowledge and Experiences

• Up to 5 years of telecommunications / networking experience within the TruContact portfolio space
• Proven leadership in managing projects and teams
• Solid people skills with a knack to motivate, up-lift, and maintain a positive environment through one's attitude, communication, and outlook.
• Driven by collaboration, ownership, and maintains an open vision and acceptance to feedback and input.
• Personal drive to learn, seek knowledge, and grow.

Technical Skills:

• Strong knowledge of telecommunications and networking technologies, including voice, VoIP, carrier services, network access solutions, routers, switches, Ethernet connectivity, bandwidth management, and network infrastructure concepts.
• Experience implementing, onboarding, or supporting customer-facing technology solutions in telecom, SaaS, or related technology environments.
• Proven ability to communicate complex technical concepts effectively to both technical and non-technical stakeholders.
• Strong customer engagement, problem-solving, and cross-functional collaboration skills, with a focus on successful solution adoption and positive customer outcomes.
• Drive for automation and creative solutions to pull together information from various systems and avoid manual swivel or transcription of information.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience with Agile methodologies and tools such as Jira and Confluence.
• Working knowledge of Salesforce, Smartsheet, and similar business applications.
• Experience with reporting, analytics, and data-querying tools.
• Project management experience; PMP certification preferred.
• Exposure to AI, automation, or emerging technologies within telecommunications and customer engagement solutions.

Benefits that support every part of your life:
At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.
For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.
For Your Protection: We've got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
For Your Future: Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.
For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.
Pay Scale Information:
The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.
TransUnion's Internal Job Title:
Advisor, Solutions Consulting
Company:
TransUnion LLC