Telecom Operations Manager Jobs in Chicago, IL (NOW HIRING)

Who is Gateway Foundation?

Gateway Foundation, Inc. is a national non-profit dedicated to helping individuals with substance use and mental health disorders. Established in 1968, Gateway provides essential tools and knowledge for recovery, positively impacting hundreds of thousands of lives. Operating through its Community Services, Corrections Divisions, and Corporate Headquarters, the organization is recognized for innovative, effective treatment approaches and maintaining high standards.

Why join us?

Discover a rewarding career where you can find both personal and professional fulfillment while aligning your values with your work. You'll have the opportunity to make a meaningful impact by aiding individuals in overcoming addiction. We pride ourselves on being an organization that values you and strives to be an employer of choice, fostering a vibrant culture that promotes teamwork and professional growth. Your voice matters here; we actively listen to and value our employees' thoughts, allowing you to be part of organizational decisions.Join Gateway Foundation today and become part of a team dedicated to making a positive difference in the lives of others.

Job Summary:

Leads enterprise infrastructure, cloud, and IT operations, ensuring reliable, secure, and scalable technology services. Oversees networks, service desk, telecom, PC hardware, Microsoft 365, data center and Azure cloud operations. Drives operational excellence, service quality, and modernization through strong leadership, vendor management, and strategic planning.

Responsibilities:

• Infrastructure & Cloud Operations

• Lead enterprise infrastructure and cloud operations, including servers, storage, virtualization, backup, and

• disaster recovery.

• Oversee Azure cloud environment, including governance, performance, cost management, and operational

• standards.

• Drive cloud transformation initiatives, including migration from on-premises infrastructure to hybrid/cloud solutions.

• Ensure system availability, scalability, security, and business continuity across all platforms.

• Network Operations

• Oversee enterprise network and telecom services, including connectivity, security infrastructure, and

• carrier/vendor relationships.

• Ensure network performance, capacity planning, and high availability across all locations.

• Lead incident resolution, root cause analysis, and continuous improvement efforts.

• Partner with cybersecurity teams to ensure compliance and protection of network environments.

• Data Center / Hosting Environment Management

• Oversee on-premises and hosting environments during cloud transition, ensuring stability and operational control.

• Lead data center migration, consolidation, and decommissioning initiatives.

• Ensure effective backup, recovery, and disaster recovery capabilities.

• End-User & Service Operations

• Direct service desk and end-user support operations, ensuring high-quality, responsive service delivery.

• Establish and monitor service levels, performance metrics, and customer satisfaction.

• Oversee Microsoft 365 platform operations and collaboration tools.

• Improve IT service management practices, including incidents, problems, and change management.

• Leadership & Team Development

• Lead, coach, and develop infrastructure and IT operations teams.

• Establish clear roles, goals, and performance expectations.

• Build a high-performing, customer-focused culture.

• Foster strong partnerships across security, applications, and business leadership.

• Governance, Vendors & Financial Management

• Manage vendors, contracts, and service agreements supporting infrastructure and operations.

• Develop and track KPIs related to system performance, service delivery, and cloud operations.

• Support budget planning and cost optimization across infrastructure, cloud, and telecom.

• Drive operational governance, process improvement, and alignment with organizational and regulatory standards.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field

• Relevant certifications preferred (e.g., Azure, ITIL, infrastructure or networking certifications)

• 8 years of progressive experience in IT infrastructure and operations, including leadership roles

• Demonstrated experience managing enterprise infrastructure, networks, and service operations

• Experience supporting or leading Azure cloud environments and cloud transformation initiatives

• Proven ability to lead teams, manage vendors, and oversee operational performance

• Technical expertise in:

• Microsoft Azure cloud services and operations

• Microsoft 365 enterprise platforms

• Enterprise infrastructure (servers, storage, virtualization, backup, disaster recovery)

• Networking and connectivity environments

• IT service management frameworks and tools

Compensation Range: $135,000 - $156,000 (based on experience)

Physical Requirements: 

• Prolonged use of a computer and standard office equipment.

• Occasional standing, walking, and light lifting (up to 50 pounds).

• The ability to communicate effectively and visually review information is necessary.

Benefits at Gateway Foundation:

Health and Wellness:

• Medical, dental, and vision insurance for employees and dependents
• Employee wellness program promoting health and fitness and offering cash-saving premiums
• Employee assistance programs focused on mental health

Financial wellbeing:

• 403(b) Retirement Plan with 3% employer match 
• Short-term and Long-term Disability and Life and AD&D Insurance paid for by Gateway
• Flexible Spending Accounts for medical and dependent care
• Public Service Loan Forgiveness (PSLF)

Flexibility and time off:

• 18 paid time off days per year – accrual rates increase with years of service
• 9 paid company holidays
• Work-life-balance

Personal Development:

• Training & Development Programs
• Tuition Reimbursement - up to $5,250 per calendar year
• eLearning access to online courses that provide CEU’s and job-related training
• Clinical Supervision: Formal and informal guidance

Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.