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Telecom Operations Manager Jobs in Brockton, MA (NOW HIRING)

Brown University Health

Sr UC Analyst

Providence, RI · On-site

$34.20 - $56.42/hr

SUMMARY Under the direction of the Manager of IS Infrastructure and general supervision of lead staff, the incumbent is a senior technical resource involved in the build, deployment, and operational ...

Brown University Health

Sr UC Analyst

Providence, RI

$34.20 - $56.42/hr

Under the direction of the Manager of IS Infrastructure and general supervision of lead staff, the incumbent is a senior technical resource involved in the build, deployment, and operational ...

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Telecom Operations Manager information

See Brockton, MA salary details

$31.1K

$63.7K

$119K

How much do telecom operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for telecom operations manager in Brockton, MA is $63,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $77,800.00 per year, depending on experience, location, and employer.

What is a telecom operations manager?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the key skills and qualifications needed to thrive as a telecom operations manager?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What are the main challenges telecom operations managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

Is a telecom operations manager a high paying job?

Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.

What job categories do people searching Telecom Operations Manager jobs in Brockton, MA look for?

The top searched job categories for Telecom Operations Manager jobs in Brockton, MA are:

What cities near Brockton, MA are hiring for Telecom Operations Manager jobs?

Cities near Brockton, MA with the most Telecom Operations Manager job openings:

Telecom Operations Manager jobs near you

Senior UC/Voice Engineer

American Operations Corporation

Lincoln, MA • On-site

$120 - $170/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

The UC/Voice Engineer will work as part of a team of Unified Communications engineers supporting 66 ABG/SC and its customers under Core Services. The position is responsible for designing, implementing, configuring, maintaining, and troubleshooting enterprise voice and telephony solutions in accordance with Air Force enterprise standards, policies, certification/accreditation, and information assurance requirements.

  • Design, manage, and implement voice solutions in accordance with Air Force enterprise standards.
  • Plan voice environments and develop/review procedures addressing capacity, performance, reliability, and security.
  • Design, install, configure, operate, maintain, upgrade, and troubleshoot voice infrastructure and related services.
  • Apply enterprise telephony solutions to improve performance and flexibility across converged Gigabit Ethernet network infrastructure.
  • Maintain required equipment, firmware, and software to ensure availability of identified voice services.
  • Use packet-capture and protocol-analysis tools and techniques to troubleshoot voice services.
  • Evaluate vendor hardware, software, and communications products and make recommendations based on customer needs.
  • Coordinate with Voice Responsible Officers; participate in planning meetings; review voice line counts and assignments; survey communication rooms, telephony backboards, terminations, and cross-connects; and develop/update voice line cut-sheets for capacity planning.
  • Maintain detailed records and operational procedures in accordance with established military processes and procedures.
  • Research technical issues and develop solutions with strong attention to detail.
  • Collaborate with project leads, company and subcontracted team members, management, and subject matter experts; conduct technical interchanges and support reporting and planning activities.
  • Support emergency operations as needed, including 24/7 and weekend work when project or operational issues warrant.
  • Secret-level DoD security clearance required.
  • Bachelor’s degree in IT plus 8–12 years of experience in a Unified Communications role; an additional 4 years of relevant voice experience may substitute for the degree.
  • CompTIA Security+ required.
  • In-depth hands-on experience configuring, managing, and troubleshooting the Avaya Aura product suite, including Communication Managers, Session Managers, System Managers, Voice Mail Servers, and Media/Utility Servers.
  • In-depth hands-on experience configuring, managing, and troubleshooting Session Border Controllers (SBCs), CAIRS E-911, Sonexis, vIPers, and T-Metrics ACD.
  • In-depth experience troubleshooting SIP-based sessions across internal, service-provider, and external networks.
  • Strong network debugging and troubleshooting skills.
  • Ability to create and maintain operational procedures and topology maps using Visio.
  • Firm understanding and experience with databases, Windows servers, and Linux-based operating systems or appliances.
  • Strong working knowledge of telecom technologies, including ISDN/T-1, Voice Protection Systems, IP address management, DHCP, and DNS.
  • Strong working knowledge of telephony/VoIP standards and protocols, including SIP and H.323.
  • Excellent analytical, organizational, and project-management skills.
  • Self-motivated and able to work effectively in a team environment.
  • Ability to lift approximately 50+ lbs.
  • Critical-thinking skills for problem identification and resolution.
  • Strong written and verbal communication skills.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short-Term & Long-Term Disability

American Operations Corporation is an Equal Opportunity Employer.

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