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Telecom Operations Manager Jobs in Missouri (NOW HIRING)

Excelacom

MO · On-site

In-depth understanding of telecom operations such as sales, provisioning, and customer lifecycle management along with industry convergence trends, regulatory challenges, and competitive dynamics.

Socket Telecom LLC

Operations Supervisor

Columbia, MO · On-site

Experience managing installation or service technicians in a telecom environment. * Knowledge of ... Safe and efficient field operations. * High technician productivity and engagement. * Improved ...

Socket Telecom LLC

Operations Supervisor

Columbia, MO · On-site

Experience managing installation or service technicians in a telecom environment. * Knowledge of ... Safe and efficient field operations. * High technician productivity and engagement. * Improved ...

Walmart

(USA) Senior Technology Operations

Anderson, MO · On-site

$80K - $155K/yr

Role summary: The (USA) Senior Technology Operations role is responsible for overseeing the ... Proven expertise in telecom program management -- carrier provisioning, circuit lifecycle (order ...

Excelacom

Client Partner

Saint Louis, MO · On-site

In-depth understanding of telecom operations such as sales, provisioning, and customer lifecycle management along with industry convergence trends, regulatory challenges, and competitive dynamics.

Walmart

(USA) Senior Technology Operations

Noel, MO · On-site

$80K - $155K/yr

Role summary: The (USA) Senior Technology Operations role is responsible for overseeing the ... Proven expertise in telecom program management -- carrier provisioning, circuit lifecycle (order ...

Walmart

(USA) Senior Technology Operations

Cassville, MO · On-site

$80K - $155K/yr

Role summary: The (USA) Senior Technology Operations role is responsible for overseeing the ... Proven expertise in telecom program management -- carrier provisioning, circuit lifecycle (order ...

Sunrise Telecom

Fiber Splicer I

Warrensburg, MO · On-site

$23 - $27.50/hr

Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Fiber Splicer 1 (Entry Level) Sunrise Telecom, Inc. Position Summary Sunrise Telecom, Inc. is seeking a motivated and ...

Sunrise Telecom

Fiber Splicer I

Warrensburg, MO · On-site

$22 - $35/hr

Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Fiber Splicer 1 (Entry Level) Sunrise Telecom, Inc. Position Summary Sunrise Telecom, Inc. is seeking a motivated and ...

Sunrise Telecom

Fiber Splicer I

Smithville, MO · On-site

$22 - $35/hr

Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Fiber Splicer 1 (Entry Level) Sunrise Telecom, Inc. Position Summary Sunrise Telecom, Inc. is seeking a motivated and ...

Sunrise Telecom

Fiber Splicer I

Smithville, MO · On-site

$24 - $28.50/hr

Project Manager, Operations Manager, VP, Owner Position: Exempt Non-Exempt Fiber Splicer 1 (Entry Level) Sunrise Telecom, Inc. Position Summary Sunrise Telecom, Inc. is seeking a motivated and ...

Sunrise Telecom

Coax Sweeper

Villa Ridge, MO · On-site

$24 - $35/hr

Operations Manager / Supervisor Employment Type: Full-Time Position Summary Sunrise Telecom is seeking a motivated and detail-oriented Coax Sweeper to support the maintenance and optimization of HFC ...

Sunrise Telecom

Coax Sweeper

Villa Ridge, MO · On-site

$14 - $18.50/hr

Operations Manager / Supervisor Employment Type: Full-Time Position Summary Sunrise Telecom is seeking a motivated and detail-oriented Coax Sweeper to support the maintenance and optimization of HFC ...

I3 Broadband LLC

Sitetracker Administrator

Saint Peters, MO · On-site

$75K - $100K/yr

... Management, Engineering, or Business Administration, preferred * Equivalent experience (4+ years) in Sitetracker administration, telecom operations, or business systems may be considered in lieu of a ...

Sunrise Telecom

Drop Bury Dispatcher

Saint Louis, MO · On-site

$24 - $32/hr

Drop Bury Dispatcher Position Summary The Drop Bury Dispatcher is responsible for coordinating and managing the daily operational workflow of Sunrise Telecom's Drop Bury program across multiple ...

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All JobsTelecom Operations JobsTelecom Operations Manager JobsTelecom Operations Manager Jobs in Missouri

Telecom Operations Manager information

See Missouri salary details

$29.1K

$59.5K

$111.2K

How much do telecom operations manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for telecom operations manager in Missouri is $59,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $72,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Operations Manager, and why are they important?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

What are Telecom Operations Managers?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the main challenges Telecom Operations Managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.
What are popular job titles related to Telecom Operations Manager jobs in Missouri? For Telecom Operations Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Telecom Operations Manager jobs in Missouri look for? The top searched job categories for Telecom Operations Manager jobs in Missouri are:
What cities in Missouri are hiring for Telecom Operations Manager jobs? Cities in Missouri with the most Telecom Operations Manager job openings:
Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in Missouri as of July 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,522 per year, or $28.6 per hour.

Network Telecom Voice Analyst

Solution Partners, Inc.

Kansas City, MO • On-site

Other

Posted 2 days ago

New

Job description

Tier II Network Voice Telecom Analyst

Job Type: Full-Time
Function: Network / Voice / Telecom Operations

< data-start="271" data-end="292">Position Summary

Provide Tier II support for enterprise Cisco voice, telecommunications, and collaboration environments. Serve as the primary escalation point for complex voice, network, and endpoint incidents involving Cisco Unified Communications, VoIP, SIP, Cisco IP phones, Webex, Jabber, and Jabra audio devices. Own incidents through resolution while collaborating with Service Desk, Network Engineering, Telecom teams, vendors, and business users.

Key Responsibilities
  • Provide Tier II operational support for Cisco Unified Communications, IP telephony, voice gateways, SIP trunks, Cisco IP phones, Webex Calling, Jabber, Unity voicemail, and collaboration platforms.
  • Troubleshoot voice services including registration failures, call routing, voicemail, extensions, hunt groups, conferencing, transfers, call forwarding, and extension mobility.
  • Diagnose and resolve voice quality issues including packet loss, jitter, latency, dropped calls, echo, one-way audio, and registration failures.
  • Troubleshoot Jabra headsets, speakerphones, USB/Bluetooth audio devices, firmware, connectivity, microphone, speaker, and audio quality issues.
  • Perform structured troubleshooting across endpoints, network connectivity, DHCP, DNS, VLANs, PoE, QoS, Cisco call-control infrastructure, SIP, and carrier services.
  • Support phone deployments, moves, adds, changes (MACDs), user onboarding, office relocations, hardware replacements, and asset management.
  • Own incidents from assignment through resolution while meeting SLA requirements and documenting root cause, troubleshooting steps, and resolutions within the ITSM platform.
  • Analyze recurring incidents, develop knowledge articles, and participate in major incident response and outage troubleshooting.
  • Escalate infrastructure and carrier issues to Tier III engineering and telecom vendors with complete documentation.
Required Technical Skills

Cisco Voice & Collaboration

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity
  • Cisco Jabber
  • Cisco Webex Calling
  • Cisco IP Phones
  • SIP & VoIP
  • Voice Gateways
  • Call Routing & Voicemail

Networking

  • TCP/IP
  • VLANs
  • DHCP
  • DNS
  • QoS
  • PoE
  • Routing & Switching
  • Voice over LAN/WAN

Endpoint Support

  • Jabra Headsets
  • USB & Bluetooth Audio Devices
  • Windows Audio Configuration
  • Firmware & Endpoint Management

IT Service Management

  • ServiceNow, Jira Service Management, BMC, or equivalent
  • Incident & Problem Management
  • SLA Compliance
  • Root Cause Analysis
  • Knowledge Management
Qualifications
  • 3–5 years supporting enterprise voice, telecom, networking, or unified communications environments.
  • 2+ years supporting Cisco Voice technologies preferred.
  • Experience supporting geographically distributed enterprise environments.
  • Strong analytical, troubleshooting, communication, and customer service skills.
  • Ability to manage multiple priorities while collaborating with Network Engineering, Telecom, Vendors, and Service Desk teams.
Core Competencies
  • Cisco Voice & Unified Communications
  • VoIP / SIP Troubleshooting
  • Network Troubleshooting
  • Cisco Webex & Jabber
  • Jabra Endpoint Support
  • Incident & Problem Management
  • ITSM / ServiceNow
  • Root Cause Analysis
  • Change Management
  • Vendor Coordination
  • Cross-Functional Collaboration
  • Customer Support

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