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Telecom Expense Jobs (NOW HIRING)

TEOCO

Senior Telecom Expense Analyst

Fairfax, VA · On-site

$50K - $85K/yr

Job Summary Position Overview We are seeking a detail-oriented and analytical professional to support telecom expense management (TEM) operations through invoice auditing, data analysis, and client ...

GXO Logistics, Inc

$125 - $150/hr

As the Manager, Telecom Expense Management, you will lead the global financial governance, inventory management, and lifecycle administration of telecommunications services across the organization.

Neotecra

IT Financial Analyst

New York, NY · On-site

The Telecom Expense Management Unit team manages costs associated with telecommunication services, such as mobile and landline communications, including IT services such as cloud services, and data ...

DMI

Configuration Specialist

Sharonville, OH · On-site

$61K/yr

Stay up to date on telecom expense management trends and best practices to provide informed recommendations to customers. Qualifications Education and Years of Experience: * Bachelor's degree in ...

DMI

Configuration Specialist

Sharonville, OH · On-site +1

$61K - $77K/yr

Stay up to date on telecom expense management trends and best practices to provide informed recommendations to customers. Qualifications Education and Years of Experience: * Bachelor's degree in ...

DMI

Configuration Specialist

Sharonville, OH · On-site +1

Learn more at www.dminc.com We are seeking a Configuration Specialist to lead customer implementations within our Telecom Expense Management (TEM) platform. This customer-facing role is responsible ...

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Telecom Expense information

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$14

$27

$37

How much do telecom expense jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for telecom expense in the United States is $27.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $30.53 per hour, depending on experience, location, and employer.

What is a telecom expense manager?

Telecom expense managers are professionals or services responsible for tracking, analyzing, and controlling a company's telecommunications costs. They manage invoices, contracts, and usage for services like phone lines, mobile devices, internet, and data networks. Their goal is to optimize spending, ensure billing accuracy, and identify potential cost savings. Telecom expense managers often use specialized software and work closely with vendors to resolve discrepancies and negotiate better rates.

What are some common challenges telecom expense analysts face when managing multiple vendor contracts?

Telecom Expense Analysts often deal with the complexity of managing numerous vendor contracts, each with different billing structures, terms, and renewal dates. Keeping track of these details while ensuring accuracy in invoicing and identifying cost-saving opportunities can be challenging. Effective analysts typically rely on specialized software and strong organizational skills to stay on top of contract obligations and avoid costly errors. Regular communication with vendors and internal stakeholders is also essential to resolve discrepancies and optimize telecom spending.

What are the key skills and qualifications needed to thrive as a telecom expense manager, and why are they important?

To thrive as a Telecom Expense Manager, you need strong analytical skills, knowledge of telecom billing practices, and experience in finance or accounting, often supported by a relevant degree. Familiarity with telecom expense management (TEM) software, spreadsheets, and enterprise resource planning (ERP) systems is typically required. Excellent attention to detail, negotiation abilities, and effective communication are standout soft skills in this role. These skills are important for ensuring cost control, accurate billing, and efficient management of an organization's telecom resources.

What is the difference between Telecom Expense vs Telecom Analyst?

AspectTelecom ExpenseTelecom Analyst
Primary FocusManaging and controlling telecom costs and billingAnalyzing telecom data to optimize usage and performance
Required SkillsCost management, vendor negotiation, billing analysisData analysis, reporting, technical understanding of telecom systems
Work EnvironmentFinance, procurement, or telecom management teamsIT, network teams, or telecom departments
CertificationsNone specific, often industry experienceCertifications like CCNA, telecom-specific courses

While both roles involve telecom, Telecom Expense focuses on cost management and billing, whereas Telecom Analyst emphasizes analyzing telecom data to improve system performance. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

More about Telecom Expense jobs

What states have the most Telecom Expense jobs?

States with the most job openings for Telecom Expense jobs include:

What are popular job titles for Telecom Expense?

Popular job titles for Telecom Expense:

Telecom Expense jobs near you
Infographic showing various Telecom Expense job openings in the United States as of September 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,235 per year, or $27 per hour.

Manager of Telecom Engineering Platform

Staples Advantage Canada

Framingham, MA • On-site

$125 - $150/hr

Other

Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Manage daily telecom operations, including voice services, unified communications, contact center platforms, telecom expense management, vendor support, and service delivery.

  • Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies.

  • Manage telecom incidents, escalations, root cause analysis, and problem resolution to reduce business disruption and improve service reliability.

Job description

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

The Manager of Telecom leads the day-to-day operations, support, financial oversight, and vendor management of the company’s telecommunications environment. This role manages telecom engineers, analysts, and/or business analysts who support enterprise voice, unified communications, contact center technologies, telecom expense management, carrier relationships, and vendor performance.

This position helps ensure telecom systems are reliable, secure, cost-effective, and able to support users across stores, contact centers, corporate offices, and other business locations.

What you’ll be doing:
  • Manage daily telecom operations, including voice services, unified communications, contact center platforms, telecom expense management, vendor support, and service delivery.
  • Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies.
  • Ensure enterprise voice and contact center systems are reliable, secure, scalable, and performing effectively across stores, contact centers, corporate offices, and other locations.
  • Support telecom upgrades, migrations, modernization efforts, infrastructure improvements, and other operational projects.
  • Manage telecom incidents, escalations, root cause analysis, and problem resolution to reduce business disruption and improve service reliability.
  • Maintain documented operating procedures and administer approved telecom standards under leadership direction.
  • Partner with IT, Network Engineering, Security, Infrastructure, Applications, Service Desk, Finance, Procurement, and business teams to support end-to-end telecom services.
  • Oversee telecom expense management, including invoices, budgets, forecasts, financial reporting, carrier billing, inventories, and cost optimization.
  • Ensure telecom invoices are reviewed, billing issues are resolved, contract terms are followed, and service inventories remain accurate.
  • Identify opportunities to reduce telecom costs, improve vendor performance, optimize services, and strengthen operational controls.
  • Manage telecom vendors, carriers, and service providers, including performance monitoring, issue escalation, service reviews, and relationship management.
  • Provide operational reporting and recommendations to support budget tracking, resource planning, and approved work plans
  • Set priorities, allocate resources, track deliverables, and ensure telecom work is completed on time, within budget, and aligned to business needs.
  • Maintain reports, dashboards, metrics, and analysis to monitor telecom performance, expenses, vendor activity, and service health.
What you bring to the table:
  • Strong leadership and coaching skills.
  • Strong problem-solving and troubleshooting skills.
  • Ability to manage multiple priorities and deadlines.
  • Strong communication and collaboration skills.
  • Ability to work with technical and non-technical partners.
  • Strong analytical skills and attention to detail.
  • Service-oriented mindset.
  • Ability to improve processes, reduce costs, and drive results.
  • Strong vendor management and relationship-building skills.
What’s needed- Basic Qualifications:
  • Bachelor’s degree in telecommunications, Information Technology, Computer Science, Engineering, Business, Finance, or a related field; or an equivalent combination of education, training, and experience
  • 7+ years of experience in telecommunications engineering, telecom operations, unified communications, contact center technologies, telecom infrastructure, or telecom expense management.
  • 3+ years of experience leading or managing technical employees, analysts, vendors, service providers, or cross-functional project teams.
  • Experience supporting enterprise voice, unified communications, or contact center environments in a multi-site organization.
  • Experience with Cisco CUCM, Cisco UCCE, Webex, Jabber, Finesse, IVR platforms, or similar technologies.
  • Experience managing telecom vendors, carriers, service providers, contracts, licensing, escalations, or service performance.
  • Experience with telecom expense activities such as invoice review, budgeting, forecasting, reporting, billing issue resolution, service inventories, or cost optimization.
  • Experience using Excel, Power BI, Microsoft Office, or similar tools for reporting, analysis, and operational tracking.
What’s needed- Preferred Qualifications:
  • Experience supporting telecom services in a retail or multi-location environment.
  • Experience with Cisco CUCM, Cisco UCCE, Webex Calling, Jabber, Finesse, IVR, carrier services, SIP, PRI, voice gateways, or related telecom technologies.
  • Experience maintaining telecom standards, procedures, documentation, dashboards, approved plans, or governance processes.
  • Experience supporting Finance and Procurement with telecom budgets, invoice review, vendor coordination, and reporting
  • Experience supporting telecom modernization, platform migration, service optimization, infrastructure lifecycle, or technology transformation initiatives.
  • ITIL, project management, Cisco collaboration, telecom expense management, contact center, or related technical certification preferred.
We Offer:
  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

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