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Telecom Customer Success Manager Jobs (NOW HIRING)

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Cosan Group

Customer Success Manager

Customer Success Manager Candidates must be legally authorized to work in the United States and reside in one of the following states: Florida, Texas, Arizona, Tennessee, North Carolina, or Georgia.

DOT Compliance Services

Customer Success Manager

Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

Pillar Corporation

Customer Success Manager

Customer Success Manager Pillar is actively looking for someone who loves to help others succeed while providing scalable support (via content) to users looking for support in launching their ...

Arcana Analytics

Customer Success Manager

Customer Success Manager Remote Job Title: Customer Success Manager About Us: We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

Kastle Systems

Customer Success Manager

Fremont, CA

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Deltek

Customer Success Manager

Customer Success Manager | Deltek, Inc Customer Success Manager US (Remote) As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions ...

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Telecom Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do telecom customer success manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for telecom customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a telecom customer success manager?

Telecom Customer Success Managers are professionals responsible for ensuring that telecommunications clients derive maximum value from a company's products and services. They act as a bridge between the customer and the company, addressing client needs, resolving issues, and promoting customer satisfaction and retention. Their role often includes onboarding new clients, providing ongoing support, and identifying opportunities for upselling or cross-selling. By building strong relationships and proactively managing accounts, they help reduce churn and encourage long-term partnerships.

How does a telecom customer success manager typically collaborate with technical and sales teams to support client needs?

A Telecom Customer Success Manager often acts as a bridge between clients, technical support, and sales teams. They regularly communicate client feedback and requirements to internal teams, ensuring technical solutions align with customer goals. Additionally, they may participate in joint meetings to resolve issues, implement new services, and identify upsell opportunities. Effective collaboration requires strong communication skills, a solid understanding of telecom products, and the ability to coordinate cross-functional initiatives for optimal client satisfaction.

What are the key skills and qualifications needed to thrive as a telecom customer success manager, and why are they important?

To thrive as a Telecom Customer Success Manager, you need a solid understanding of telecommunications services, account management expertise, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), ticketing systems, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills set top performers apart in this role. These skills ensure customer satisfaction, promote loyalty, and drive growth in a competitive telecom market.

What are popular job titles related to Telecom Customer Success Manager jobs?

For Telecom Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Telecom Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Washington, DC • On-site

Citian
See more jobs at Citianexternal

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Customer Success Manager

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

  • Reduce traffic fatalities
  • Enhance pedestrian accessibility
  • Empower system operators to save time & money

You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:

  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed. Travel will be regional and national

Preferred Qualifications:

  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients

Your Citian Advantage:

  • Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
  • 401(k) company match and monthly commuter transportation benefit
  • On-site gym and free snacks in the office
  • High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

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