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Telecom Customer Success Manager Jobs (NOW HIRING)

TeleCloud

Customer Success Manager

Morristown, NJ · On-site

$90K - $125K/yr

Customer Success Manager Morristown, NJ $75K - $90K with potential OTE $to 125K Full-Time | Monday ... Perform telecom bill analysis and specifically invoice reviews with clients * Provide end-user ...

Lawyer.com

Customer Success Manager Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go ...

Motivosity

Customer Success Manager

Lehi, UT · On-site

$65K - $95K/yr

Come join Motivosity as a Customer Success Manager! Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time ...

Amphenol TCS

Customer Success Manager

Yocumtown, PA · On-site

Customer Success Manager - Cable Backplane Systems Location: Santa Clara, CA or Valley Green, PA ... Telecom/Datacom market (AI hardware, Mobile Networks, Storage, Servers, Routers, Switches, etc.

Amphenol TCS

Customer Success Manager

Yocumtown, PA · On-site

Customer Success Manager - Cable Backplane Systems Location: Santa Clara, CA or Valley Green, PA ... Telecom/Datacom market (AI hardware, Mobile Networks, Storage, Servers, Routers, Switches, etc.

StarTech.com

Customer Success Manager

Chicago, IL · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com

Customer Success Manager

Seattle, WA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

StarTech.com Ltd.

Customer Success Manager

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Azeus Systems

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration ...

UNITI

Major Customer Success Mgr

Major Customer Success Manager - Uniti Uniti is a premier insurgent fiber provider dedicated to ... or telecom sectors · Track record of cross-disciplinary team collaboration, influencing and ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building ...

UNITI

Senior Customer Success Mgr

Uniti Solutions Customer Success Manager Uniti is a premier insurgent fiber provider dedicated to ... Experience in the technology or telecom sectors. * Track record of cross disciplinary team ...

Surge AI

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be the primary point of contact for our customers, responsible for nurturing relationships and ensuring customer success. You'll work ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

TestRigor

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global ...

Kofile Inc

Customer Success Manager

Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local governments should be preserved, digitized, and made ...

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Telecom Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do telecom customer success manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for telecom customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a telecom customer success manager?

Telecom Customer Success Managers are professionals responsible for ensuring that telecommunications clients derive maximum value from a company's products and services. They act as a bridge between the customer and the company, addressing client needs, resolving issues, and promoting customer satisfaction and retention. Their role often includes onboarding new clients, providing ongoing support, and identifying opportunities for upselling or cross-selling. By building strong relationships and proactively managing accounts, they help reduce churn and encourage long-term partnerships.

How does a telecom customer success manager typically collaborate with technical and sales teams to support client needs?

A Telecom Customer Success Manager often acts as a bridge between clients, technical support, and sales teams. They regularly communicate client feedback and requirements to internal teams, ensuring technical solutions align with customer goals. Additionally, they may participate in joint meetings to resolve issues, implement new services, and identify upsell opportunities. Effective collaboration requires strong communication skills, a solid understanding of telecom products, and the ability to coordinate cross-functional initiatives for optimal client satisfaction.

What are the key skills and qualifications needed to thrive as a telecom customer success manager, and why are they important?

To thrive as a Telecom Customer Success Manager, you need a solid understanding of telecommunications services, account management expertise, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), ticketing systems, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and relationship-building skills set top performers apart in this role. These skills ensure customer satisfaction, promote loyalty, and drive growth in a competitive telecom market.

What are popular job titles related to Telecom Customer Success Manager jobs?

For Telecom Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Telecom Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Morristown, NJ • On-site

TeleCloud
See more jobs at TeleCloudexternal

$90K - $125K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Position Overview
Now Hiring: Customer Success Manager
Morristown, NJ
$75K - $90K with potential OTE $to 125K
Full-Time | Monday-Friday
Who We Are
TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. We've delivered seamless, innovative solutions to our clients for 40+ years and currently have over 15,000 users and 1,000 businesses using our TeleCloud UCaaS platform.
At TeleCloud, you will not feel like just a number. We are not a large company mired with red tape, we are a company of 20 (and growing!) dedicated employees who work hard and have each other's backs. As a core values-lead organization, we strive to always be excellent to both our customers and our colleagues. Working with us, you'll find yourself part of a fast-paced and down-to-earth team where you'll develop your industry knowledge as you contribute directly to company growth. We like to say, "Our technology is in the Cloud, but our People's feet are on the ground."
Who Are We Looking For?
A skilled and proactive communicator to nurture existing client relationships and promote customer retention.
Acting as the main point of contact for communication with existing clients, the Customer Success Manager guides the customer journey by providing post-installation support, education, and proactive follow-up to ensure client needs are being met. By fostering relationships and taking ownership of client issues, the Customer Success Manager drives growth, boosts retention, and paves the way for new sales opportunities within existing client accounts.
Key Responsibilities
  • Respond promptly to Unified Communication, cloud service, and telecom-related inquiries and identify opportunities to enhance product and service experiences.
  • Leverage HubSpot CRM to update and maintain client records of customer feedback and activity.
  • Perform telecom bill analysis and specifically invoice reviews with clients
  • Provide end-user assistance with TeleCloud phone system for admin, moves, adds, and changes (MAC) requests.
  • Assist clients with the audit of their telecom, internet, and cloud invoices and provide recommendations on spend vs. need.
  • Manage key accounts through proactive contract renewal outreach, regular communication touchpoints, and introducing additional products/services aligned with client specific needs.
  • Execute Quarterly Business Reviews (QBRs) with larger clients.
  • Work with clients to upsell/cross sell and specifically presenting quotes for approval.
  • Triage technical support requests by resolving minor technical issues and escalating more complex technical challenges to appropriate service teams.
  • Develop and deliver live or pre-recorded educational webinars and training materials to enhance customer knowledge and make a positive impact on the customer experience.
  • Coordinate with the sales team to generate sales opportunities, add-on proposals for existing clients and present term renewals to clients with up-to-date products and pricing.
  • Knowledge, Skills, and Experience
  • Experience managing accounts for SMB clients in the tech industry with a client base of more than 100.
  • 3-5 years of sales, client success and/or account management experience within a B2B VoIP and/or Telecommunications environment.
  • Strong understanding of VoIP, UCaaS, and/or Telecommunications products, services, and software.
  • Expertise in technical product elements and digital technologies, with a proven ability to troubleshoot and resolve customer issues related to telecommunications products and services.
  • Prior experience with CRM tools (HubSpot a plus) and upselling products and services.
  • Ability to prioritize customer accounts delivering stellar customer service and ensuring client satisfaction.
  • Proven ability to manage client relationships and deliver on customer expectations while accurately documenting day-to-day interactions.
  • Experience with UCaaS, phone systems, internet, IT, and/or security product portfolio to support clients
  • Bachelor's Degree preferred, but not required
  • Ability to work from our Morristown, NJ office three days a week
Benefits
  • Expected OTE: $90,000 - $125,000
  • Annual Learning Enrichment stipend (for whatever you'd like to learn!)
  • Health, Vision, and Dental insurance with company contribution
  • 401k with company match
  • Generous Paid Time Off package
  • Company sponsored Short Term Disability and Life Insurance
Core Competencies
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Business Insight - Applying knowledge of business goals and the marketplace to advance the organization's goals
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

TeleCloud is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status.
Pay Range
USD $75,000.00 - USD $90,000.00 /Yr.

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