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Technology Operations Associate Jobs in Cedar Rapids, IA

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Technology Operations Associate information

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$11

$25

$52

How much do technology operations associate jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for technology operations associate in Cedar Rapids, IA is $25.69, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.66 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Technology Operations Associates, and how can they be addressed?

Technology Operations Associates often encounter challenges such as managing multiple priorities, responding quickly to system outages, and ensuring seamless coordination between technical and non-technical teams. Staying organized, communicating clearly with colleagues, and proactively learning about new technologies are key strategies for overcoming these hurdles. Additionally, developing strong troubleshooting skills and a customer-focused mindset can help associates effectively resolve issues and contribute positively to the overall IT operations environment.

What does a technology associate do?

A Technology Operations Associate is responsible for supporting the daily functioning of technology systems, including troubleshooting hardware and software issues, maintaining network infrastructure, and assisting with system updates. They often work with tools like ticketing systems and may require certifications such as CompTIA or Cisco. The role typically involves collaboration with IT teams and may require availability for on-call support or shift work.

What does a Technology Operations Associate do?

A Technology Operations Associate is responsible for supporting and maintaining an organization’s technology infrastructure. This includes monitoring system performance, troubleshooting technical issues, and assisting with the deployment of new software or hardware. They often work closely with IT teams to ensure systems are running smoothly and efficiently. Their role is essential to minimize downtime and keep technology resources available for employees and customers.

What is the job role of an operations associate?

A Technology Operations Associate is responsible for supporting the daily functioning of technology systems, ensuring smooth operations, troubleshooting technical issues, and maintaining infrastructure. They often work with IT tools, monitor system performance, and assist with process improvements to enhance efficiency.

What does an IT operations associate do?

An IT operations associate is responsible for maintaining and supporting an organization’s technology infrastructure, including servers, networks, and hardware. They monitor system performance, troubleshoot issues, and assist with software updates and security measures, often using tools like ticketing systems and monitoring software. This role requires technical skills, problem-solving ability, and knowledge of IT best practices.

What are the key skills and qualifications needed to thrive as a Technology Operations Associate, and why are they important?

To thrive as a Technology Operations Associate, you need a solid understanding of IT systems, troubleshooting, and operational processes, usually backed by a degree in information technology, computer science, or a related field. Familiarity with monitoring tools, ticketing systems, and ITIL frameworks, as well as relevant certifications like CompTIA or ITIL, are commonly required. Strong analytical thinking, attention to detail, and effective communication skills set top performers apart in this role. These skills ensure smooth technology operations, quick issue resolution, and efficient collaboration across teams.

What is the difference between Technology Operations Associate vs Network Support Specialist?

AspectTechnology Operations AssociateNetwork Support Specialist
Required CredentialsAssociate degree or relevant certifications (e.g., CompTIA A+)Associate degree or certifications (e.g., Cisco CCNA)
Work EnvironmentIT departments, tech companies, data centersNetwork operations centers, IT support teams
Employer & Industry UsageTechnology firms, corporate IT departmentsTelecommunications, internet service providers
Common Search & ComparisonYesYes

The Technology Operations Associate and Network Support Specialist roles share similar credentials and work environments, often within IT departments or tech companies. While the associate focuses on overall technology operations, the network support specialist specializes in network infrastructure and troubleshooting. Both roles are essential in maintaining IT systems, but their specific focus areas differ.

What hot tech job pays $775 000?

High-level executive roles in technology, such as Chief Technology Officer (CTO) or Chief Information Officer (CIO), can reach compensation levels around $775,000 or higher, especially in large corporations or tech firms with stock options and bonuses. These positions require extensive experience, leadership skills, and often advanced certifications or degrees in technology or business management.
What are the most commonly searched types of Technology Operations jobs in Cedar Rapids, IA? The most popular types of Technology Operations jobs in Cedar Rapids, IA are:
What cities near Cedar Rapids, IA are hiring for Technology Operations Associate jobs? Cities near Cedar Rapids, IA with the most Technology Operations Associate job openings:
Technology Operations Associate jobs near you

Critical Operations Associate

Quality Technology Services, LLC

Cedar Rapids, IA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 hours ago

Job description

Job Description

The Critical Operations Associate is responsible for monitoring operations and conducting routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, assisting with customer equipment installs, providing support on low and medium priority tickets within the ticketing system, escalating alerts and/or customer requests to senior technicians for resolution, and completing other tasks as assigned.

This role requires shift work hours to support a 24x7x365 data center environment. To be eligible for a position as Critical Operations Associate, the candidate must agree to successfully complete all career pathing qualifications for the Critical Operation Associate and COT I within two years of their start date.

RESPONSIBILITIES, other duties may be assigned.

  • Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.

  • Assist with preventive and/or corrective maintenance on mechanical and electrical equipment.

  • Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.

  • Performs routine tours of the facility to ensure all equipment is operation as designed

  • Monitors critical and non-critical system equipment and components to ensure safe and compliant operation.

  • Responds as required to building emergencies and customer requests.

  • Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.

BASIC QUALIFICATIONS

Two or more years of technical training, military training, or workplace equivalency

Background in areas of IT, electrical, and/or mechanical

Proficiency with MS Office Suite

PREFERRED QUALIFICATIONS

One or more years of work experience in data center environment, NOC, or equivalent

BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications

KNOWLEDGE, SKILLS, AND ABILITIES

Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.

Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.

Strong written, verbal and interpersonal skills.

Ability to function in a team environment.

The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.

Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.

The ability to acquire and apply job-related knowledge within set guidelines and expectations.

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

TOTAL REWARDS
This role is also eligible for a competitive benets package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benets.
This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

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