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Technology Incident Management Analyst Jobs (NOW HIRING)

Visa

Director, Major Incident Management

Denver, CO · On-site

About Us Visa is a world leader in payments technology, facilitating transactions between consumers ... Lead operational reviews, trend analysis, and improvement initiatives designed to reduce customer ...

Visa

Director, Major Incident Management

Denver, CO

About Us Visa is a world leader in payments technology, facilitating transactions between consumers ... Lead operational reviews, trend analysis, and improvement initiatives designed to reduce customer ...

E*Pro, Inc.

Major Incident Management Lead

Burbank, CA · On-site

For more details please visit our website www.epro-tech.com Job Title : Incident Manager Location ... Burbank, CA Job Type : Permanent Full Time 8+ years of experience primarily in ITIL Incident and ...

Zillow

Senior Manager, Incident Management

Problem Management: driving structured root cause analysis and systemic fixes that reduce repeat ... Whether you're working in tech, sales, operations, or design, you'll be part of a company that ...

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How much do technology incident management analyst jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technology incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

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Infographic showing various Technology Incident Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $79,692 per year, or $38.3 per hour.

Program Manager

Salem, MA • On-site

New England Technology Partners, Inc.
See more jobs at New England Technology Partners, Inc.external

Full-time

Re-posted 21 days ago

Job description

Company Description

Pinnacle Technology Staffing is a niche technology staffing firm that recruits experienced information technology professionals to lead technology projects for our clients.  Take the next step in your career and contact Pinnacle to experience what a true partner can make.  Visit www.pinnacletechstaffing.com to learn more.

Job Description

Enhanced Technical Continuity Model Progam Management - IT Transformation Support

  • Implement a centralized Program Management function and a decentralized Program Execution structure to ensure effectiveness and scalability of the Technology Continuity Program to improve compliance
  • Define the operating model for the Technology Continuity Program, clearly delineating the roles and responsibilities of management vs. execution for Technology Continuity Planning as well as Technology Incident Management
  • Establish a consistent approach for Technology Continuity Planning to ensure that plans are executed appropriately, actual recovery times are defined and tracked consistently, and the most critical technology continuity risks identified during testing are mitigated to ensure preparedness for an actual incident
  • Establish a Technology Incident Management structure to provide a more formal framework for responding to an IT incident, thereby enhancing coordination, and reducing recovery times to improve restoration of service to the business
  • Enhance relationship management with the business regarding Technology Continuity Planning and Incident Management to improve alignment between business requirements and technology continuity solutions
  • Leverage new Program Governance structure to ensure compliance with program standards and remediation of critical issues
  • Ensure that Program tracking and reporting mechanisms support decision-making, drive awareness, and ensure accountability for remediation of identified issues
  • Develop clear decision rights and interaction model between program management and program execution
  • Identify enhancements required to supporting policies
  • Design and develop training required for the new roles
  • Demonstrate project progress to Governance bodies
  • Support of Incident Management activities is required for large scale incidents.  Resource will be required to fill a variety of duties during an incident as needed and will be on call 7x24x365 
Qualifications

Skills Required:

Management:

  • Strong project management
  • Relationship management skills
  • Coaching and mentoring
  • Process oriented
  • Attention to detail
  • Leadership ability
  • Time management and personal organization
  • Integrity and ethics

Communication:

  • Excellent communication skills (verbal and written)
  • Ability to synthesize and analyze data to roll-up to high level summary
  • Communication of technical information to a non-technical audience
  • Communication of business information to a technical audience

Technical:

  • Overall high level knowledge of IT, production environment, recovery technologies
  • Computer skills: required MS Office, Visio; preferred knowledge of Microsoft Project
Additional Information

All your information will be kept confidential according to EEO guidelines.

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