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Technology Incident Management Analyst Jobs (NOW HIRING)

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Technology Incident Manager

Brooklyn, OH · On-site

$25 - $57/hr

Step into a high-impact Technology Incident Manager role focused on restoring critical business ... analysis, and recovery practices. * Familiarity with ITIL-based processes and incident management ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including ... Experience conducting post-incident reviews, Root Cause Analysis (RCA), corrective action tracking ...

Volto USA

Incident Management Specialist

San Jose, CA · On-site

Act as Level 1 (L1) supporting users by timely accepting, acknowledging, and analyzing incidents (support tickets). * Maintain active status on the incident management platform and communication ...

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Technology Incident Management Analyst information

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How much do technology incident management analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for technology incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

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Infographic showing various Technology Incident Management Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $79,692 per year, or $38.3 per hour.

Incident Management Analyst

Atlanta, GA • On-site

TekCommands Inc
11 - 50 employees
Learn more about TekCommands Incexternal

Contractor

Re-posted 5 days ago

Job description

Top 3 Skills Required
  1. Incident Management (ITSM/ITIL) – Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution.
  2. ServiceNow Reporting & Analytics – Creating dashboards, reports, analyzing incident trends, MTTR, SLA metrics, and providing actionable insights.
  3. Reporting & Presentation Skills (PowerPoint/Office Suite) – Developing executive-level presentations, visualizing data, and communicating service performance to leadership.

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.

The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.