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Technician Dispatcher Jobs (NOW HIRING)

Swoon Staffing

Dispatcher

Capistrano Beach, CA · On-site

$65K - $80K/yr

Dispatch and route technicians efficiently based on location, job requirements, and availability. * Maximize technician productivity and efficiency throughout the day. * Ensure technicians are ...

RJ Kielty

Dispatcher

New Port Richey, FL · On-site

$16 - $18/hr

Handle technician dispatching efficiently to support daily operations * Answer incoming calls and deliver excellent customer service * Schedule jobs and maintain accurate records using ServiceTitan

Air Systems, Inc.

Service Dispatcher

San Jose, CA · On-site

$21.50 - $28.75/hr

Dispatch technicians to service calls using dispatch software, phone, and email * Adjust schedules in real-time to account for emergencies, delays, and cancellations * Ensure technicians have ...

Air Systems, Inc.

Service Dispatcher

San Jose, CA

$21.50 - $28.75/hr

Dispatch technicians to service calls using dispatch software, phone, and email * Adjust schedules in real-time to account for emergencies, delays, and cancellations * Ensure technicians have ...

PlumbLife Plumbing, LLC

Service Dispatcher

Henrico, VA · On-site

$800 - $1.0K/wk

The Service Dispatcher will assist the daily operations of the service technicians, focusing on efficient scheduling, dispatching of service technicians, and customer service. This role is pivotal in ...

Thompson Lift Truck

Dispatcher - Lift Truck

Nashville, TN · On-site

$17.75 - $24/hr

Assign jobs to Shop Technicians * Dispatch Field Service Technicians * Open and properly segment work orders applying correct codes and tax information * Handle closing of work orders in a timely ...

Thompson Tractor

Dispatcher - Lift Truck

Nashville, TN · On-site

$17.75 - $24/hr

Assign jobs to Shop Technicians * Dispatch Field Service Technicians * Open and properly segment work orders applying correct codes and tax information * Handle closing of work orders in a timely ...

Thompson Lift Truck

Dispatcher - Lift Truck

Nashville, TN · On-site

$17.75 - $24/hr

Assign jobs to Shop Technicians * Dispatch Field Service Technicians * Open and properly segment work orders applying correct codes and tax information * Handle closing of work orders in a timely ...

Air FX, Inc

Be Seen First

Service Dispatcher/Customer Service Representative

Inverness, FL

$15 - $20/hr

This position will be responsible for efficiently dispatching technicians, answering phone calls, emails, and text messages on office phone, handling any issues that arise that do not need to be ...

Integrated Talent Strategies

Dispatcher

Walbridge, OH · On-site

$24 - $26/hr

Their dispatchers play a vital role in ensuring seamless interaction with their customers and ... Coordinate technicians' schedules and provide necessary information for service calls, preventative ...

Integrated Talent Strategies

Dispatcher

Walbridge, OH

$24 - $26/hr

Their dispatchers play a vital role in ensuring seamless interaction with theircustomers and ... Coordinate technicians' schedules and provide necessary information for service calls, preventative ...

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Technician Dispatcher information

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$11

$22

$33

How much do technician dispatcher jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technician dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What does a technician dispatcher do?

A Technician Dispatcher is responsible for coordinating and assigning service technicians to various jobs, ensuring efficient scheduling and timely response to customer needs. They communicate with customers to understand the nature of service requests, relay information to technicians, and track the progress of ongoing jobs. Additionally, Technician Dispatchers often handle documentation, update records, and resolve logistical issues to optimize workflow and customer satisfaction.

How does a technician dispatcher typically coordinate with field technicians to manage urgent service requests?

A Technician Dispatcher plays a vital role in prioritizing and assigning service calls based on urgency, location, and technician availability. They maintain constant communication with field technicians through phone, radio, or dispatch software to relay job details and updates. Effective coordination often involves quickly adjusting schedules to accommodate emergency requests while ensuring routine tasks are not neglected. This requires strong multitasking skills and the ability to stay calm under pressure, as well as collaboration with service managers and customer support teams to keep all stakeholders informed.

What are the key skills and qualifications needed to thrive as a technician dispatcher, and why are they important?

To thrive as a Technician Dispatcher, you need strong organizational abilities, multitasking skills, and familiarity with scheduling procedures, often supported by a high school diploma or relevant experience. Proficiency in dispatching software, GPS tracking systems, and basic computer applications is typically required. Excellent communication, problem-solving, and customer service skills help manage technician schedules and address client needs efficiently. These skills ensure timely service delivery, optimal resource allocation, and high customer satisfaction in fast-paced environments.

What is the difference between Technician Dispatcher vs Service Coordinator?

AspectTechnician DispatcherService Coordinator
Primary RoleAssigns service technicians to jobs and manages schedulesCoordinates service appointments and communicates with clients
CertificationsOften requires technical knowledge and dispatching experienceFocuses on customer service and administrative skills
Work EnvironmentField and office-based, coordinating technicians in the fieldPrimarily office-based, handling customer interactions
Industry UsageCommon in HVAC, plumbing, electrical servicesCommon in similar service industries, emphasizing customer relations

While both roles involve coordinating service activities, Technician Dispatchers focus on assigning technicians and managing schedules, often requiring technical knowledge. Service Coordinators primarily handle customer communication and appointment scheduling, emphasizing customer service skills. Understanding these differences helps clarify career paths and employer expectations in service industries.

Is it hard to get hired as a technician dispatcher?

Getting hired as a technician dispatcher can vary depending on experience, communication skills, and familiarity with dispatch software. Employers often look for candidates with good organizational abilities and knowledge of the industry, but entry-level positions are generally accessible with relevant training or certifications. Competition may exist, but strong organizational skills and technical aptitude improve hiring prospects.
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What job categories do people searching Technician Dispatcher jobs look for?

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Technician Dispatcher jobs near you
Infographic showing various Technician Dispatcher job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,823 per year, or $22 per hour.

Customer Service Representative/Dispatcher

PAC Plumbing, Heating, & A/C

Staten Island, NY • On-site

$18 - $20/hr

Full-time

Retirement, PTO

Re-posted 16 days ago

Job description

Customer Service Technician/Dispatcher

Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us!

PAC is looking for an organized, efficient Customer Service Representative/Dispatcher with an eye for detail and a high level of accuracy. We need a positive team member who will go above and beyond for our customers and our staff, and who has a perpetually friendly, can-do attitude to join our growing team!

What we offer:

  • Competitive salary starting at $18+/hr
  • Exceptional growth potential
  • Amazing 401k 
  • Your birthday is a paid day off!
  • Paid wellness days
  • Holiday and vacation pay
  • Paid training
  • Incentive programs
  • Profit-sharing program
  • Hours 7:30 am – 5:30 pm

Responsibilities:

  • Answer all incoming calls, as the initial point of contact
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs.
  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues, and promoting the brand. 
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.

Competencies for Success:

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communication.
  • Ability to build trust, diffuse conflict and hold others accountable.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor, with a sense of urgency, who also loves to win as a team.
  • HVAC experience a plus, but not required
  • A High School Diploma/GED is required

We are an equal-opportunity employer.

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