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Technical Troubleshooting Jobs (NOW HIRING)

The Goodkind Group

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Ladies Technical Designer

New York, NY · On-site

$95K - $115K/yr

Partner with Design, Product Development, and Production teams to meet brand aesthetics, cost parameters, and delivery timelines. • Technical Troubleshooting: Resolve construction and design ...

Na Ali'i Consulting & Sales, LLC.

Perform technical troubleshooting and diagnostics for DAI user issues. * Escalate unresolved issues to the DAI PMO Tier II Help Desk support or liaison with the Joint Service Provider (JSP) as ...

Arlo Technologies, Inc.

OR · On-site

Provide advanced technical troubleshooting guidance for complex device, connectivity, and integration issues * Analyze logs, diagnostic data, and error patterns to identify root causes * Develop and ...

E Logic

Technical Analyst

Harlingen, TX · On-site

$65K/yr

The ideal candidate has strong technical troubleshooting skills, API integration experience, and the ability to collaborate with both technical and non-technical stakeholders. This role will be ...

Goldbelt Apex

Technical Manager

Fort Detrick, MD

$80K - $90K/yr

Supervise and troubleshoot assay execution and data integrity. * Ensure compliance with SOPs, GLP ... Proven supervisory and technical troubleshooting ability. * Understanding of assay development ...

Zocdoc

Technical Account Manager

New York, NY · On-site

Troubleshooting & Investigations: Diagnose and resolve integration issues, reviewing system logs and integration health reports, and making configuration adjustments. * Project Assistance ...

ADVANCED INSTRUMENTATIONS INC

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Technical Manager (Medical Equipment)

Miami, FL · On-site

$110K - $111K/yr

... troubleshooting, repair, and preventive maintenance. Specifically: - Support Dealer Network and ... technical troubleshooting/repair skills for medical equipment. - Strong customer services skills ...

ADVANCED INSTRUMENTATIONS INC

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Technical Manager (Medical Equipment)

Miami, FL · On-site

$110K - $111K/yr

... troubleshooting, repair, and preventive maintenance. Specifically: - Support Dealer Network and ... technical troubleshooting/repair skills for medical equipment. - Strong customer services skills ...

Tier4 Group

Technical Support Analyst

Milwaukee, WI

The ideal candidate is comfortable multitasking, troubleshooting a wide range of technical issues, and delivering an excellent customer experience under pressure. This is an onsite position in ...

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Technical Troubleshooting information

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$27K

$43.5K

$66K

How much do technical troubleshooting jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical troubleshooting in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in technical troubleshooting roles and how can I prepare for them?

Technical troubleshooting professionals often encounter challenges such as diagnosing complex, multi-layered issues, handling high-pressure situations with urgent deadlines, and communicating technical solutions to non-technical users. To prepare, it's helpful to develop strong analytical skills, familiarize yourself with a wide range of systems and software, and practice clear, patient customer communication. Staying current with the latest technologies and documenting your troubleshooting steps can also streamline problem-solving and contribute to team knowledge sharing.

What is technical troubleshooting?

Technical troubleshooting is the process of identifying, diagnosing, and resolving problems or issues with technology systems, devices, or software. It involves systematic steps to find the root cause of a malfunction and implement solutions to restore normal operation. Troubleshooting can apply to computers, networks, applications, hardware, and other technical equipment. Professionals in this field use analytical skills, technical knowledge, and tools to efficiently address and fix issues. Effective troubleshooting helps minimize downtime and ensures that technology continues to function smoothly.

What is the difference between Technical Troubleshooting vs Technical Support Specialist?

AspectTechnical TroubleshootingTechnical Support Specialist
Primary FocusDiagnosing and resolving technical issuesAssisting users with technical questions and providing solutions
Skills & CertificationsProblem-solving, technical knowledge, certifications like CompTIA A+Customer service, communication skills, basic technical knowledge
Work EnvironmentIT departments, repair centers, on-site or remoteCall centers, help desks, remote support
Common TasksIdentifying root causes, fixing hardware/software issuesGuiding users, troubleshooting user-reported problems

While both roles involve technical knowledge, Technical Troubleshooting focuses on diagnosing and fixing complex technical problems, often requiring deeper technical skills. Technical Support Specialists primarily assist users with technical questions and basic issues, emphasizing customer service. Understanding these differences helps clarify career paths and employer expectations in the tech industry.

What are the key skills and qualifications needed to thrive in Technical Troubleshooting, and why are they important?

To excel in Technical Troubleshooting, you need strong analytical skills, a solid understanding of computer systems or relevant technology, and often a background in IT or related certifications. Familiarity with diagnostic software, ticketing systems, and industry-standard tools like remote desktop applications is typically required. Excellent communication, patience, and problem-solving ability help professionals efficiently resolve issues while keeping users informed. These competencies are crucial for minimizing downtime, improving user satisfaction, and maintaining reliable system performance.
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Technical Troubleshooting jobs near you

Senior Technical Support Specialist

Na Ali'i Consulting & Sales, LLC.

Remote

Full-time

Posted 3 days ago

Job description

Overview
Nakupuna Prime is looking for a Senior Technical Support Specialist to provide Tier I Help Desk support, technical troubleshooting, user management assistance, training support, and system sustainment support for the Joint Staff DAI Operating Unit. This position supports end users utilizing the Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) system and assists with resolving financial system issues, user account management, reporting discrepancies, and operational support requirements.
Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned.
  • Provide Tier I Help Desk support for DAI users during established business hours.
  • Receive, track, document, prioritize, and resolve customer incidents using the contractor-provided ticketing system.
  • Perform technical troubleshooting and diagnostics for DAI user issues.
  • Escalate unresolved issues to the DAI PMO Tier II Help Desk support or liaison with the Joint Service Provider (JSP) as required.
  • Provide timely responses to users and maintain accurate records of support activities.
  • Support DAI user account management activities including SAAR processing, DD2875 reviews, and account provisioning support.
  • Assist with bi-weekly user account reviews and deactivation activities.
  • Support Governance, Risk, and Compliance (GRC) reporting and annual user access reviews.
  • Monitor Agency Health Check dashboards, IGT reports, Fiscal Year End dashboards, and reconciliation reports.
  • Monitor DAI and Enterprise Performance Management (EPM) data for discrepancies and report findings to Government personnel.
  • Assist with transactional reconciliation activities and issue resolution.
  • Support development and maintenance of DAI training materials, quick reference guides, desk guides, and work instructions.
  • Provide desk-side, virtual, or classroom training to end users when requested.
  • Maintain and update SharePoint content, training repositories, and user reference materials.
  • Track help desk ticket trends and identify opportunities for training or process improvements.
  • Support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
  • Assist with process improvement initiatives and implementation of operational enhancements.
  • Coordinate with stakeholders to ensure continuity of DAI operational support.
  • Prepare monthly help desk activity reports and operational status updates.
  • Develop and deliver instructor led training to end users at a client site location or virtually, as requested.

Qualifications
Skills/Qualifications:
  • Strong customer service and technical troubleshooting skills.
  • Knowledge of ERP systems, financial management operations, and DAI functionality.
  • Experience with ticket management systems and help desk operations.
  • Ability to research and resolve system and transactional issues.
  • Knowledge of user account management and access control procedures.
  • Strong communication, documentation, and organizational skills.
  • Experience developing training materials and providing user training.
  • Proficiency with Microsoft Office Suite, SharePoint, and collaboration tools.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently with minimal Government oversight.

Education/Experience:
  • Minimum of three (3) years of professional experience supporting ERP systems, financial management systems, or federal help desk operations.
  • Experience supporting DAI or Oracle Federal Financials preferred.
  • Experience performing financial system research, reconciliation support, and customer support activities preferred.
  • Bachelor's degree from an accredited college or university preferred.

Certification:
  • ITIL certification preferred.

Clearance Requirements: Active Secret Security Clearance required.
Travel: Travel will not occur regularly and will typically be less than 5% of the time.
Work Location: Work will primarily be performed remotely or at contractor facilities; however, on-site support, meetings, and training may be required at Government facilities including the Pentagon, National Defense University, Suffolk Compound, and other designated Government locations in the National Capital Region.
The primary on-site Place of Performance is the Joint Staff, Office of the Comptroller, The Pentagon, Washington, D.C. 20318, room 1E588. In-person meetings and/or trainings may also be required at the following sites:
  • National Defense University, 300 5th Ave, Washington D.C. 20318
  • Joint Staff Suffolk Compound 116 Lake View Pkwy, Suffolk, VA 23435
  • Joint Interagency Task Force, 4800 Mark Center Drive, Alexandria, VA 22311

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:
  • Ability to perform repetitive motions with the hands, wrists, and fingers.
  • Ability to engage in and follow audible communications in emergency situations.
  • Ability to sit for prolonged periods at a desk and working on a computer.

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $130,000.00 to $190,000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.

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