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Technical Training Manager Jobs in Puerto Rico (NOW HIRING)

BDO USA

Technical Support Engineer I

San Juan, PR · On-site

... Management process and continual process improvement working with senior members of the team to ... Moderate amount of travel may be required related to projects, training or support for several days ...

JC Automation Corp.

Training Coordinator

Carolina, PR · On-site

$60 - $80/hr

Training Matrix Management: Develop and maintain a training matrix indicating who is required to be ... SKILLS Technical Skills * Development and maintenance of training plans and training matrices.

New

ADP, Inc.

Training Coordinator

Carolina, PR · On-site

$60 - $80/hr

Training Matrix Management: Develop and maintain a training matrix indicating who is required to be ... SKILLS Technical Skills * Development and maintenance of training plans and training matrices.

New

FITS LLC

C&Q Training Coordinator

Carolina, PR · On-site

$60 - $80/hr

The Technical Part: * Bachelor's degree in a related field (e.g., business administration ... management systems (LMS). * Ability to perform training compliance audits and identify gaps in ...

Posted today

Abbott

Technical Service Specialist

Arecibo, PR · On-site

$45K - $89K/yr

Technical Service Specialist , this position is for the medical devices, Cardiac Rhythm Management ... M training and experience to function as a Tech Service Specialist. Experience is gained ...

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Technical Training Manager information

What are the key skills and qualifications needed to thrive as a technical training manager?

To thrive as a Technical Training Manager, you need expertise in instructional design, deep technical knowledge relevant to your industry, and experience in adult learning principles, often backed by a degree in education, engineering, or a related field. Familiarity with learning management systems (LMS), e-learning authoring tools, and certification in training methodologies such as ATD or CompTIA CTT+ is typically required. Exceptional communication, leadership, and organizational skills help you engage learners and collaborate effectively with cross-functional teams. These competencies ensure successful training programs that drive employee performance and support organizational goals.

How does a technical training manager typically collaborate with subject matter experts (SMEs) to develop effective training programs?

A Technical Training Manager works closely with subject matter experts (SMEs) to ensure training materials are technically accurate and up-to-date. This collaboration often involves conducting needs assessments, co-developing course content, and reviewing technical documentation together. The manager facilitates regular meetings or workshops with SMEs to gather insights and feedback, ensuring that training addresses real-world scenarios and organizational goals. This partnership is crucial for creating engaging and relevant learning experiences for technical staff.

What is the difference between Technical Training Manager vs Technical Trainer?

AspectTechnical Training ManagerTechnical Trainer
ResponsibilitiesOversees training programs, manages training staff, develops strategiesDelivers technical training sessions, creates training materials, assesses learner progress
Required CredentialsBachelor's degree, industry certifications, leadership skillsTechnical certifications, subject matter expertise, training experience
Work EnvironmentCorporate offices, training departments, online platformsClassrooms, workshops, online training sessions

The main difference is that a Technical Training Manager focuses on overseeing and strategizing training programs, while a Technical Trainer primarily delivers technical instruction and training sessions. Both roles require relevant technical certifications, but the manager role emphasizes leadership and program management, whereas the trainer role emphasizes direct instruction and technical expertise.

What are popular job titles related to Technical Training Manager jobs in Puerto Rico?

For Technical Training Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Technical Training Manager jobs in Puerto Rico look for?

The top searched job categories for Technical Training Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Technical Training Manager jobs?

Cities in Puerto Rico with the most Technical Training Manager job openings:

Technical Training Manager jobs near you

Technical Support Engineer I

BDO USA

San Juan, PR • On-site

Full-time

Retirement

Posted 6 days ago

BDO USA rating

8.2

Company rating: 8.2 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

9th of 23 rated bookkeepers and accountants

Job description


Job Summary:
The Technical Support Engineer I role is responsible for delivering quality customer service to the Firm by providing accurate technical assistance in the resolution of incidents via phone and ticketing system. In this role, the Technical Support Engineer I is charged with participation in the Incident Management process and continual process improvement working with senior members of the team to make improvement recommendations. Additionally, the Technical Support Engineer I must maintain up to date knowledge of current systems and hardware to ensure correct and consistent application of firm-wide policies and procedures. An alternative work schedule, on-call work and weekends are occasionally required. Moderate amount of travel may be required related to projects, training or support for several days at a time.
Job Duties:
  • Provides technical support for all service tickets entering the Service Desk
  • Gathers all relevant information about an incident or problem to correctly identify and categorize the issue
  • Uses the Knowledgebase system to determine the root cause of a problem
  • Evaluates issues and escalates as needed to a higher level or other resource as appropriate using the provided Service Desk Process manual
  • Assists with system configuration and diagnostics, hardware and software diagnostics, and processing requests for hardware repair or replacement
  • Ensures that all documented processes are adhered to and departmental compliance is achieved
  • Works with senior members of the team to help determine possible incident trends
  • Participates in the Incident/Problem Management activities as needed
  • Accurately logs problems and updates ticket history to document troubleshooting steps and resolution
  • Creates technical documentation and FAQs for addition to the knowledgebase
  • Adheres to the Service Desk call center schedule as required by the Service Desk manager, acknowledging and conforming to schedule changes as required
  • Reports for After Hours Support duty by roster for out of hours emergency on-call support
  • Works with senior technical resources to performs secondary level investigation and resolution of Incidents
  • Develops workarounds and interim solutions for reported issues to minimize user disruption
  • Reviews active problem tickets to ensure updated work-arounds and fixes are applied properly
  • Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident handling process
  • Reviews and improves the accuracy and content of the Knowledgebase
  • Communicates with EUS staff and management any news on issues, changes and updates that relate to business line applications
  • Prepares and delivers training for the Service Desk on business line application product versions and changes at the direction of EUS Management
  • Other duties as required.

Supervisory Responsibilities:
  • N/A

Qualifications, Knowledge, Skills and Abilities:
Education:
  • High school diploma/GED, required
  • Bachelor degree and / or equivalent experience, preferred

Experience:
  • Technical Support or Customer Service Industry experience, preferred
  • More than two (2) years of experience in technical support environment or other qualifying experience, required
  • More than two (2) years of experience as a Desktop Support Technician, preferred

License/Certifications:
  • Microsoft Certified Professional, preferred (MCP)
  • Microsoft Certified Desktop Support Technician, preferred (MCDST)
  • Microsoft Certified IT Professional preferred, (MCITP)
  • Laptop/Desktop hardware technician certification, preferred

Software:
  • Microsoft Windows 10 or higher Operating System
  • Microsoft Office Suite 2016 or higher
  • Adobe Acrobat Standard
  • McAfee Desktop Suite
  • VPN software

Language:
  • English

Other Knowledge, Skills & Abilities:
  • Excellent interpersonal and customer relationship skills
  • Strong problem-solving and technical troubleshooting skills
  • Ability to learn quickly in an ever-changing environment
  • Capable of working well under pressure while dealing with unexpected problems in a professional manner
  • Strong oral and written communication skills, including the ability to communicate and interact with all levels of employees and management.
  • Capable of successfully multi-tasking while working independently or within a group environment
  • Capacity to effectively instruct end users in the use of equipment and/or software by providing advice regarding policies and procedures
  • Capacity to travel on a moderate basis (20%)

About Us
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.
Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.
Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!

What BDO USA employees say

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About BDO

Sourced by ZipRecruiter

At BDO, culture is the first order of business. We succeed when we cultivate a conscious and caring corporate culture that puts people at the center of everything we do. In essence, the business of our business is to help people thrive every day. This mindset powers our growth by supporting the development of our people, the success of our clients, and the betterment of our communities. It means taking an expansive view of what’s possible, and committing ourselves to achieving exceptional outcomes. At BDO, we are cultivating a culture where our professionals thrive in their work of providing middle market leaders with insight-driven perspectives and assurance, tax and advisory services, helping companies take business as usual to better than usual.

Industry

Administrative assistance services and accounting services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

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