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Technical Trainer Jobs in Raleigh, NC (NOW HIRING)

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

Support readiness and training * Partner with Sales and Customer Success to manage at-risk accounts ... in Technical Support, Escalation Management, or Customer Engineering * 3+ years managing high ...

IPS Corporation

Technical Manager, NA

Durham, NC · On-site

Management - Oversee the local technical team and day to day activities within NPD and QC. Providing mentorship, training and guidance to ensure the delivery of high quality work. * Project ...

WinWire

Technical Lead

Morrisville, NC · On-site

$135K - $160K/yr

... Training Administration of the U.S. Department of Labour. Employment Information: 1. Location of ... Technical Lead 3. Occupation Code: 15-1252.00 (Software Developers) 3. Period of Employment (mm/dd ...

IPS Corporation

Technical Manager, NA

Durham, NC · On-site

Management - Oversee the local technical team and day to day activities within NPD and QC. Providing mentorship, training and guidance to ensure the delivery of high quality work. * Project ...

NCSU

Trainer

Raleigh, NC · On-site

The Center builds these partnerships by supporting community engagement, offering training and technical assistance, and providing evaluation and research services. The Center works with ...

NetApp

Technical Account Manager

Morrisville, NC · Hybrid

Based on customer needs, recommend and manage customer training plans. * Relationship Building: Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure ...

NetApp, Inc.

Technical Account Manager

Morrisville, NC · On-site

Based on customer needs, recommend and manage customer training plans. * Relationship Building : Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure ...

NetApp, Inc.

Technical Account Manager

Morrisville, NC · On-site

Based on customer needs, recommend and manage customer training plans. * Relationship Building: Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure ...

NetApp

Technical Account Manager

Morrisville, NC

Based on customer needs, recommend and manage customer training plans. * Relationship Building: Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure ...

NetApp

Technical Account Manager

Morrisville, NC

Based on customer needs, recommend and manage customer training plans. * Relationship Building : Develop and nurture relationships with customers, focused on key technical personas (VP Infrastructure ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

About the Role As the Technical Account Manager,youllserve as the primary technical owner and ... dedicated training days per year for professional development * Paid parental leave * Health ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

About the Role As the Technical Account Manager, you'll serve as the primary technical owner and ... dedicated training days per year for professional development * Paid parental leave * Health ...

Bell and Howell

Technical Support Engineer

Durham, NC · On-site

... editing Training Center courses which teach effective service techniques. * Contributes to team efforts by accomplishing related results in a cooperative and supportive manner. * Maintains ...

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All JobsTechnical Trainer JobsTechnical Trainer Jobs in Raleigh, NC

Technical Trainer information

See Raleigh, NC salary details

$12

$33

$51

How much do technical trainer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical trainer in Raleigh, NC is $33.25, according to ZipRecruiter salary data. Most workers in this role earn between $27.93 and $37.16 per hour, depending on experience, location, and employer.

What does a technical trainer do?

As a technical trainer, you work in an organization to teach employees about new software, equipment, or procedures necessary for a particular position. You evaluate the skill sets of individual employees to make recommendations about additional educational opportunities and develop materials using a variety of media. You should have several years of industry experience and be up-to-date with the latest technology. Excellent interpersonal skills are vital to train staff effectively, and administrative tasks require you have strong organizational and time management skills. Certification is voluntary through a vendor-based program for software or through an organization such as the Association for Talent Development.

What is the difference between Technical Trainer vs Technical Instructor?

AspectTechnical TrainerTechnical Instructor
CredentialsTypically requires certifications in training, adult education, or specific technical fieldsOften holds technical certifications or subject matter expertise, with some training credentials
Work EnvironmentWorks in corporate, training centers, or online platforms, delivering skill development sessionsWorks in educational institutions, corporate training, or workshops, focusing on teaching technical skills
Employer & Industry UsageCommon in corporate, manufacturing, IT, and technology sectorsFound in educational, corporate, and technical training settings

While both roles focus on technical skill development, a Technical Trainer often emphasizes designing and delivering training programs in corporate environments, whereas a Technical Instructor typically teaches technical subjects in educational or training institutions. The roles overlap in skills and certifications but differ mainly in their work settings and primary focus.

What does a technical trainer do?

A Technical Trainer is responsible for designing, developing, and delivering training programs to help employees or clients learn new technical skills or improve existing ones. They often teach subjects related to software, hardware, IT systems, or specialized equipment, depending on the industry. Technical Trainers assess learning needs, create instructional materials, and evaluate the effectiveness of training sessions. Their goal is to ensure participants gain the knowledge and skills needed to perform their roles efficiently and keep up with technological advancements.

What are the key skills and qualifications needed to thrive as a technical trainer, and why are they important?

To thrive as a Technical Trainer, you need in-depth subject matter expertise, strong instructional abilities, and often a relevant bachelor's degree or certifications in the technologies being taught. Familiarity with learning management systems (LMS), e-learning authoring tools, and virtual classroom platforms is typically required. Excellent communication, adaptability, and strong interpersonal skills help trainers engage diverse learners and adjust to varying skill levels. These skills ensure effective knowledge transfer, learner engagement, and successful training outcomes in both corporate and technical environments.

What are some typical challenges technical trainers face when delivering training sessions, and how can they be addressed?

Technical Trainers often encounter challenges such as varying skill levels among participants, keeping learners engaged with complex material, and adapting to different learning styles. To address these, trainers can assess participants’ baseline knowledge beforehand, incorporate interactive elements like hands-on labs or group activities, and use a variety of teaching methods (e.g., visual aids, demonstrations, and real-world scenarios). Regular feedback and flexibility in delivery help ensure that all participants can grasp the material effectively.
More about Technical Trainer jobs
What are popular job titles related to Technical Trainer jobs in Raleigh, NC? For Technical Trainer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Technical Trainer jobs in Raleigh, NC look for? The top searched job categories for Technical Trainer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Technical Trainer jobs? Cities near Raleigh, NC with the most Technical Trainer job openings:
Technical Trainer jobs near you
Infographic showing various Technical Trainer job openings in Raleigh, NC as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $69,167 per year, or $33.3 per hour.

Technical Escalation Manager

Qualys

Raleigh, NC • On-site

Full-time

Re-posted 5 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
About the Role
We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform.
In this role, you will act as the primary owner of critical escalations, driving rapid resolution of complex technical problems while ensuring clear communication with enterprise customers and internal stakeholders.
You will work closely with Support, Engineering, Product, and Customer Success teams to manage escalations end-to-end, improve processes, and enhance overall customer experience.
Key Responsibilities
  • Own and manage critical (Severity 1 & 2) customer escalations
  • Lead incident response calls (war rooms/bridge calls) with cross-functional teams
  • Act as the single point of contact for escalated customers
  • Drive timely resolution with clear ownership, timelines, and accountability
  • Provide regular technical status updates to customers and internal leadership
  • Coordinate with Engineering and Product teams for bug fixes and feature gaps
  • Translate technical issues into business impact for executive stakeholders
  • Ensure Root Cause Analysis (RCA) is completed for all major incidents
  • Identify and drive improvements in:
    • Escalation processes
    • Knowledge base and troubleshooting playbooks
    • Support readiness and training
  • Partner with Sales and Customer Success to manage at-risk accounts and renewals
  • Track and report on escalation metrics (TTR, SLA, trends)

Required Qualifications
  • 8-10+ years of experience in Technical Support, Escalation Management, or Customer Engineering
  • 3+ years managing high-severity escalations in enterprise SaaS or cybersecurity environments
  • Strong understanding of:
    • Cloud/SaaS architectures
    • Cybersecurity domains (vulnerability management, compliance, web security, patching)
    • Networking fundamentals (TCP/IP, DNS, firewalls)
  • Proven ability to lead under pressure and manage critical incidents
  • Excellent communication and stakeholder management skills
  • Ability to work across global teams and time zones

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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