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Technical Support Scientist Jobs (NOW HIRING)

Senior Scientist Technical Support Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also ...

New

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

Senior Scientist Technical Support Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also ...

New

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

Provide technical support and oversight for Munitions Power Projects, ensuring that developmental ... Apply scientific principles to solve complex technical challenges related to power source ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

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Technical Support Scientist information

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$14

$26

$44

How much do technical support scientist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support scientist in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical support scientist?

Technical Support Scientists are professionals who assist customers and internal teams by providing expert guidance on scientific products, instruments, or services. They help troubleshoot technical issues, interpret data, and offer solutions to ensure optimal use of laboratory equipment and technologies. These scientists often have a background in fields like biology, chemistry, or engineering, enabling them to communicate complex information effectively. Their role bridges the gap between customers and product development, ensuring customer satisfaction and product improvement.

What are the typical daily responsibilities of a technical support scientist, and how does the role interact with other teams?

A Technical Support Scientist typically spends their day responding to customer inquiries, troubleshooting technical issues related to products or experiments, and providing detailed scientific guidance. The role often requires collaboration with R&D, product management, and quality assurance teams to resolve complex problems and relay feedback from customers. Regular tasks may also include documenting support cases, creating troubleshooting guides, and participating in training sessions to stay updated on new technologies. This cross-functional interaction ensures that customer needs are met efficiently while also contributing to product improvement.

What are the key skills and qualifications needed to thrive as a technical support scientist, and why are they important?

To thrive as a Technical Support Scientist, you need a solid background in life sciences or chemistry, often with a relevant degree and laboratory experience. Familiarity with scientific instrumentation, troubleshooting software, and CRM or ticketing systems is commonly required. Excellent problem-solving, communication, and customer service skills help you address client concerns and explain complex technical concepts clearly. These skills ensure effective resolution of technical issues, high customer satisfaction, and support for scientific operations.
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Cities with the most Technical Support Scientist job openings:

Who are the top companies hiring for Technical Support Scientist jobs?

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What states have the most Technical Support Scientist jobs?

States with the most job openings for Technical Support Scientist jobs include:

Infographic showing various Technical Support Scientist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Senior Scientist Technical Support

Abbott

Des Plaines, IL

$89K - $121K/yr

Full-time

Medical, Retirement

Posted 3 days ago

New


Key responsibilities

  • Lead and provide technical expertise for process development projects supporting Abbott's on-market molecular assay portfolio.

  • Develop, validate, and implement processes for manufacturing and quality control, including designing experiments and testing hypotheses.

  • Manage complex cross-functional projects, assess product and process impacts, and lead multidisciplinary teams to develop and execute solutions.


Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

170th of 545 rated manufacturers


Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

Senior Scientist Technical Support

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.

  • An excellent retirement savings plan with a high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

  • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

At Molecular Diagnostics, we realize the potential of personalized care as the laboratory's most trusted and preferred source for molecular diagnostic solutions. We are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics.

Abbott Molecular has an opening for a Senior Scientist, Technical Support within the On-Market Technical Support Team based in Des Plaines, IL. In this role, you will lead and provide technical expertise for multiple process development projects supporting Abbott's on-market molecular assay portfolio.

The Senior Scientiste, Technical Support will drive design changes, resolve product performance and manufacture issues, developing process improvements to enhance gross margin and operational efficiency, and supporting supply chain continuity initiatives. The Senior Scientist will manage complex cross-functional projects, assess product and process impacts, and lead multidisciplinary teams to develop and execute effective solutions. Success in this role requires strong technical knowledge, project leadership skills, and the ability to collaborate across functions to deliver business and product objectives.

What You'll Work On

  • Generates and manages multiple project timelines and resources
  • Develops and validates processes for implementation in manufacturing and quality control
  • Designs experiments and tests multiple hypotheses based on data analysis
  • Prepares verification protocols and records for submission to regulatory agencies
  • Achieves team and individual performance goals
  • Mentors' others on their technical writing skills for data analysis, design change documents and change control
  • Proactively identifies opportunities to improve compliance with QSR / ISO requirements
  • Confronts issues, motivates and influences others, negotiates and manages crisis, to attain desired results
  • Listens actively, fosters information exchange, provides scientific and operational information effectively, establishes networks, and presents/defends positions
  • Develops strong networks throughout the Division
  • Inspires others toward the achievement of team/project objectives
  • Operates with integrity and respect, actively resolves conflicts
  • Utilizes established networks with support groups within MDx division
  • Recognizes and promotes acceptance of changes in internal/external environment
  • Makes timely scientific, operational, and business decisions, appropriately elevates high-risk decisions

Required Qualifications

  • Master's degree in scientific and technical field is desired or relevant combination of education and experience.
  • 6 years of experience in a related scientific field.
  • Experience with real-time PCR. PhD in biological sciences preferred (advanced degree(s) may offset the required years of experience)

Preferred Qualifications

  • Ph.D. in a life or physical science preferred with up to two years research or industrial experience or BS/MS degree with additional progressive research experience enough to demonstrate equivalency
  • Experience with computer and data management.
  • Experience handling multiple basic projects or a single complex project
  • Experience with change control, data driven experimental design and investigation processes
  • Experience with acquiring, analyzing and interpreting data from a variety of sources
  • Knowledge of experimental design and/or statistical tools and/or project management tools
  • Experience with technical problem prevention / resolution
  • Experience with leading project teams and/or mentoring / teaching others
  • Understanding change control impact on design / validation of products and/or processes
  • Previous experience with multiple immunoassay families (disease states), technologies, clinical utilities and Abbott systems
  • Experience in operations or on-market product support
  • Experience with application of six sigma tools for root cause identification

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.

The base pay for this position is

$78,000.00 - $156,000.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:ManufacturingDIVISION:AMD MolecularLOCATION:United States > Des Plaines : DP01ADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Not specifiedMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday), Routine work with chemicals, Work in a clean room environment, Work in noisy environmentAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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