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Technical Support Scientist Jobs (NOW HIRING)

Arete Technologies, Inc.

Technical support

Richmond, VA

$37K - $46K/yr

... end user technical support for both software and hardware.. Also, provide maintenance ... science; from a community college or equivalent with course work in information systems or computer ...

Mindlance

Technical Support

Washington, DC · On-site

$42K - $53K/yr

... other technical support personnel both internal and external (e.g., vendors) to offer fast ... Bachelor s degree in Computer Science, Engineering or relevant field Required Skills/Abilities:

Icon plc

Technical Support Specialist

Lenexa, KS · On-site

Technical Support Specialist helps the site reduce missed actions, improve readiness, support laboratory staff, and allow scientific leaders to stay focused on quality, delivery, clients, and ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... Science, preferably with a major in Computer Science or equivalent experience Fluent in both ...

Qualys

Technical Support Engineer

Raleigh, NC

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is ... Science, preferably with a major in Computer Science or equivalent experience Fluent in both ...

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How much do technical support scientist jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for technical support scientist in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Technical Support Scientist, and how does the role interact with other teams?

A Technical Support Scientist typically spends their day responding to customer inquiries, troubleshooting technical issues related to products or experiments, and providing detailed scientific guidance. The role often requires collaboration with R&D, product management, and quality assurance teams to resolve complex problems and relay feedback from customers. Regular tasks may also include documenting support cases, creating troubleshooting guides, and participating in training sessions to stay updated on new technologies. This cross-functional interaction ensures that customer needs are met efficiently while also contributing to product improvement.

What are the key skills and qualifications needed to thrive as a Technical Support Scientist, and why are they important?

To thrive as a Technical Support Scientist, you need a solid background in life sciences or chemistry, often with a relevant degree and laboratory experience. Familiarity with scientific instrumentation, troubleshooting software, and CRM or ticketing systems is commonly required. Excellent problem-solving, communication, and customer service skills help you address client concerns and explain complex technical concepts clearly. These skills ensure effective resolution of technical issues, high customer satisfaction, and support for scientific operations.

What are Technical Support Scientists?

Technical Support Scientists are professionals who assist customers and internal teams by providing expert guidance on scientific products, instruments, or services. They help troubleshoot technical issues, interpret data, and offer solutions to ensure optimal use of laboratory equipment and technologies. These scientists often have a background in fields like biology, chemistry, or engineering, enabling them to communicate complex information effectively. Their role bridges the gap between customers and product development, ensuring customer satisfaction and product improvement.
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Technical Support Scientist jobs near you
Infographic showing various Technical Support Scientist job openings in the United States as of June 2026, with employment types broken down into 34% As Needed, 33% Full Time, and 33% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist

Technical Support Specialist

Thermo Fisher Scientific

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 409 frontline employees who took The Breakroom Quiz

190th of 527 rated manufacturers

Job description

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day-enabling our customers to make the world healthier, cleaner, and safer.
We provide our global teams with the resources needed to achieve individual career goals while helping take science a step beyond by developing solutions to some of the world's toughest challenges, from protecting the environment and ensuring food safety to helping find cures for cancer.
Role overview:
Are you ready to advance your technical support career? Thermo Fisher Scientific is seeking a Technical Support Specialist to provide expert-level support for advanced laboratory automation and robotic platforms. This role provides advanced tier 3 technical support for customer systems through structured troubleshooting, remote diagnostics, and on-site investigations. You will work closely with Field Service Engineers, product specialists, and engineering teams to resolve hardware, software, and system integration issues.
You will act as a technical subject matter expert, working cross-functionally with R&D, Product Engineering, Quality, and Field Service to resolve systemic issues, influence product improvements, and strengthen service capability across internal and partner organizations.
This role requires a high degree of independent work and self-direction, as the primary engineering and support teams are in Finland. The ability to operate effectively across time zones, manage priorities autonomously, and collaborate remotely with global teams is essential.
This remote-based position involves frequent travel (up to 70%) to customer sites nationwide, with a preference for candidates based in the Northeast United States.
Key responsibilities:
  • Provide Tier 3 / escalation-level technical support for complex laboratory automation and robotic systems.
  • Operate independently in customer-facing and technical decision-making scenarios while coordinating remotely with global engineering and support teams.
  • Lead system-level root-cause investigations spanning robotics, electromechanical hardware, control software, firmware, and networking.
  • Support high-impact customer escalations requiring advanced diagnostics and on-site technical leadership.
  • Act as a technical liaison between Field Service, R&D, and Product Engineering.
  • Drive the development of technical documentation, service standards, and troubleshooting methodologies.
  • Design and deliver advanced technical training for internal teams and external partner service organizations.
  • Mentor junior technical support and field service engineers.
  • Contribute to product improvement initiatives through structured feedback, failure analysis, and design input.
  • Ensure compliance with quality systems, validation requirements, and regulatory standards.

Qualifications:
  • Bachelor's Degree with 7-10+ years of experience supporting laboratory automation, robotics, or complex electromechanical platforms.
  • Proven ability to operate autonomously as a technical authority while collaborating effectively with globally distributed engineering and support teams.
  • Deep expertise in robotic systems, motion control, sensors, and system integration.
  • Strong experience troubleshooting software-controlled automation systems, including logs, diagnostics, and system performance analysis.
  • Proven ability to lead technical escalations and operate independently in customer environments.
  • Demonstrated experience authoring high-quality technical documentation and delivering formal technical training.
  • Experience supporting partner service organizations or global service models
  • Willingness to travel within the U.S. up to 70% of the time.
  • Must be legally authorized to work in the United States without sponsorship.
  • Must be able to pass a comprehensive background check, which includes a drug screening.

Compensation and Benefits
The hourly pay range estimated for this position based in New York is $36.42-$54.63.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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