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Technical Support Scientist Jobs (NOW HIRING)

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

POSITION OVERVIEW Technical Support is well organized, dynamic, customer-focused, proactive, strong ... Computer Science, IT / Network, Engineering or related technical field, or equivalent industry ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... A bachelor's degree in Computer Science, Physics, IT / Network, Engineering, or related field

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

They are seeking a Technical Support professional who will contribute to knowledge sharing, adapt ... science, Information Technology, or a related field. Preferred : • Familiarity with ticketing ...

Kforce Technology Staffing

Technical Support

Tempe, AZ · On-site

$36K - $45K/yr

Kforce has a client in Tempe, AZ that is seeking a Technical Support that provides first-level ... Associate degree in Information Technology, Computer Science, or related field preferred

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

... experience in Application Support, Production Operations, or Technical Service Management ... Bachelor's degree in Computer Science, Information Systems, or related discipline is preferred ...

Integrated Resources INC

Technical Support

Annapolis, MD · On-site

$37K - $46K/yr

Supports computer users with installation of basic hardware/software and networking components to ... IT Life Sciences Allied Healthcare CRO Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I ...

Arete Technologies, Inc.

Technical support

Richmond, VA

$37K - $46K/yr

... end user technical support for both software and hardware.. Also, provide maintenance ... science; from a community college or equivalent with course work in information systems or computer ...

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How much do technical support scientist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support scientist in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical support scientist?

Technical Support Scientists are professionals who assist customers and internal teams by providing expert guidance on scientific products, instruments, or services. They help troubleshoot technical issues, interpret data, and offer solutions to ensure optimal use of laboratory equipment and technologies. These scientists often have a background in fields like biology, chemistry, or engineering, enabling them to communicate complex information effectively. Their role bridges the gap between customers and product development, ensuring customer satisfaction and product improvement.

What are the typical daily responsibilities of a technical support scientist, and how does the role interact with other teams?

A Technical Support Scientist typically spends their day responding to customer inquiries, troubleshooting technical issues related to products or experiments, and providing detailed scientific guidance. The role often requires collaboration with R&D, product management, and quality assurance teams to resolve complex problems and relay feedback from customers. Regular tasks may also include documenting support cases, creating troubleshooting guides, and participating in training sessions to stay updated on new technologies. This cross-functional interaction ensures that customer needs are met efficiently while also contributing to product improvement.

What are the key skills and qualifications needed to thrive as a technical support scientist, and why are they important?

To thrive as a Technical Support Scientist, you need a solid background in life sciences or chemistry, often with a relevant degree and laboratory experience. Familiarity with scientific instrumentation, troubleshooting software, and CRM or ticketing systems is commonly required. Excellent problem-solving, communication, and customer service skills help you address client concerns and explain complex technical concepts clearly. These skills ensure effective resolution of technical issues, high customer satisfaction, and support for scientific operations.
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Technical Support Scientist jobs near you
Infographic showing various Technical Support Scientist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Technician

Campbell Scientific, Inc.

Logan, UT • On-site

$32K - $40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Technical Support Technician
Client Services, Technical Support
1 regular full-time position, located in Logan, UT
Closing Date: End of Day, September 7, 2026
Our operations and client services departments are key to the success of our business, and the success of our customers. These departments work together to ensure our customers receive high-quality products and customer service. Our teams focus on building, testing, and repairing products, building and integrating larger scale solutions, and providing both on-site and remote technical support to our customers. We are looking for a Technical Support Technician to join us in our pursuit to provide our customers with the highest quality products and world-class support.
We Are Campbell Scientific
We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.
What's in it For You?
  • A premium benefits package. We have competitive Paid Time Off; Medical, Dental, Vision, and Hearing Insurance with no premiums based on Full Time 40-hour weeks; Long-Term and Short-Term Disability; AD&D; 401(k) and a Profit-Sharing Plan; and Gym Memberships.
  • Industry competitive salaries.
  • A great work culture where we work hard and make the time to enjoy both our work and the people around us.
  • Challenging and engaging work that makes a difference on a global scale.

What You'll Work On
The Technical Support Technician (TST) is responsible for handling level 1 technical support cases and escalating support cases where appropriate to technical support engineers. The TST is often the initial support contact for customers via web request, e-mail, or phone call. During initial contact, the TST will ask the customer appropriate questions to determine the nature of the support issue, and either provide the solution or transfer the case to the appropriate technical support engineer for level 2 support.
You'll Support Your Team by Performing the Following Key Tasks
  • Create and maintain a strong culture in accordance with Campbell Scientific's core ARCTIC values -- Accountable, Respectful, Client-Centric, Team-Oriented, Innovative, Continually Improving.
  • Provide customer technical support via phone, web, and email.
  • Enter support cases into Customer Relationship Management CRM system.
  • Troubleshoot product and equipment via multi-meter, oscilloscope, computer transparent mode, watching and evaluating data packets, etc.
  • Program dataloggers for measurement, control, and communication.
  • Test application specific products.
  • Share specialized information with other employees.
  • Assist with in-person and remote customer training.
  • Provide customer training as needed.
  • Provide on-call technical support outside of normal business hours, as required. Pay differential may apply.

What We're Looking For
  • Associates degree in electronics or information technology or equivalent work experience in a technology support field.
  • Experience providing customer support for a technical product (software and/or hardware).
  • Someone who can read and understand technical manuals for scientific equipment.
  • Proficiency with computers and associated office-specific software including word processing, spreadsheets, presentations, email, and the Internet.
  • Excellent written and oral communication and presentation skills in the English language.
  • Problem solving and customer service skills.
  • Knowledge, application, and use of sensors and related technical products used for measuring environmental phenomena including temperature, wind speed, wind direction, barometric pressure, solar radiation, soil volumetric water content, water level, precipitation, etc.
  • Familiarity with different sensor output types, including voltage, bridge (resistor) type, current, RS-232 serial, SDI-12, and pulse, preferred.
  • Familiarity with the CRBasic programming language, preferred.
  • Ability to read and interpret data (in different formats such as binary and hexadecimal) on different computer communication ports (com ports, IP Ports, etc.), preferred.
  • Basic understanding of telecommunications equipment preferred.
  • Enough knowledge of electronics and electrical systems to help customers understand electronic measurement principles to make reliable measurements and to find and resolve measurement related issues, preferred.
  • One or more years' experience using and supporting measurement systems and environmental related sensors, preferred.
  • An interest in the natural processes of the environment, preferred.

Work Environment
This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including email and telephone. Periodic travel may be required.
Physical Requirements
Sitting for extended periods. Standing, bending, and twisting consistent with normal business operations in an office setting. Use of desktop PC for extended periods during a standard workday.
Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link: https://www.youtube.com/watch?v=1hiH_2Mrkmo
Want to see what other opportunities there are to join our team? Visit CampbellSci.com/open-positions
The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned.
Campbell Scientific is an EQUAL OPPORTUNITY EMPLOYER.

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