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Technical Support Scientist Jobs (NOW HIRING)

Bio-Techne

Technical Support Scientist

Newark, CA

$63K - $104K/yr

The Technical Support Scientist role involves providing application assistance, training, and troubleshooting support for RNAscope product lines through various channels. They serve as the main point ...

Bio-Techne

Technical Support Scientist

Newark, CA · On-site

$63K - $104K/yr

... support for RNAscope product lines through various channels. They serve as the main point of contact for customers, offering technical guidance and scientific advice for research purposes. The ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access ...

Abbott

Technical Support Scientist

Pomona, CA · On-site

Technical Support Scientist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access ...

CEDENT

Technical Support Scientist II

Saint Cloud, MN · On-site

In this role, you will be responsible for delivering advanced technical support for client products, serving as a key scientific liaison to both internal and external customers. This role represents ...

Widener University

Support Scientist

Port Chester, NY · On-site

$60 - $85/hr

Through technical expertise and responsive support, the Support Scientist enhances the quality of scientific instruction and research across the division. DUTIES AND RESPONSIBILITIES (including, but ...

New

Halma plc

Technical Support Supervisor

Orlando, FL · On-site

$65 - $110/hr

Experience supporting scientific instrumentation, analytical equipment, industrial technology, or software applications preferred. * Technical experience within spectroscopy, photonics, optics ...

Halma plc

$65 - $110/hr

Experience supporting scientific instrumentation, analytical equipment, industrial technology, or software applications preferred. * Technical experience within spectroscopy, photonics, optics ...

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Technical Support Scientist information

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$14

$26

$44

How much do technical support scientist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support scientist in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical support scientist?

Technical Support Scientists are professionals who assist customers and internal teams by providing expert guidance on scientific products, instruments, or services. They help troubleshoot technical issues, interpret data, and offer solutions to ensure optimal use of laboratory equipment and technologies. These scientists often have a background in fields like biology, chemistry, or engineering, enabling them to communicate complex information effectively. Their role bridges the gap between customers and product development, ensuring customer satisfaction and product improvement.

What are the typical daily responsibilities of a technical support scientist, and how does the role interact with other teams?

A Technical Support Scientist typically spends their day responding to customer inquiries, troubleshooting technical issues related to products or experiments, and providing detailed scientific guidance. The role often requires collaboration with R&D, product management, and quality assurance teams to resolve complex problems and relay feedback from customers. Regular tasks may also include documenting support cases, creating troubleshooting guides, and participating in training sessions to stay updated on new technologies. This cross-functional interaction ensures that customer needs are met efficiently while also contributing to product improvement.

What are the key skills and qualifications needed to thrive as a technical support scientist, and why are they important?

To thrive as a Technical Support Scientist, you need a solid background in life sciences or chemistry, often with a relevant degree and laboratory experience. Familiarity with scientific instrumentation, troubleshooting software, and CRM or ticketing systems is commonly required. Excellent problem-solving, communication, and customer service skills help you address client concerns and explain complex technical concepts clearly. These skills ensure effective resolution of technical issues, high customer satisfaction, and support for scientific operations.
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Technical Support Scientist jobs near you
Infographic showing various Technical Support Scientist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Scientist

Bio-Techne

Newark, CA

$63K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Bio-Techne rating

8.4

Company rating: 8.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range:

$63,500.00 - $104,450.00

Position Summary:

The Technical Support Scientist role involves providing application assistance, training, and troubleshooting support for RNAscope product lines through various channels. They serve as the main point of contact for customers, offering technical guidance and scientific advice for research purposes. The position requires maintaining high standards of customer service by promptly addressing and resolving technical issues. Additionally, the role includes logging and tracking recurring support issues, collaborating with different departments for issue resolution, and contributing to the enhancement of the technical support team's knowledge database.

Key Responsibilities:

  • Provide application assistance, product training and troubleshooting for ACD product lines via online chat, phone, email and on-site visits.

  • Act as primary contact for customers regarding technical issues, as well as provide scientific consultation for research use only.

  • Ensure excellence in customer service and guaranteed response times by actively monitoring support emails, phone calls, and ensuring all issues are resolved in a timely and comprehensive manner.

  • Log, track, and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution using the Salesforce CRM (Customer Relationship Management) database.

  • Act as liaison with Sales, Marketing and R&D groups to provide feedback on product performance.

  • Contribute to the ongoing development of the technical support team's knowledge database.

Education and Experience:

  • PhD with 0+ years, MS with 3+ years or BS with 5+ years of laboratory experience focused on molecular biology, biochemistry, or similar discipline. PhD or MS preferred.

  • Minimum of 5 years laboratory experience with experimental design, cell and molecular techniques.

  • Preference for experience in pathology, histology and tissue analysis, including preparation of tissues and reagents for IHC, ISH, and Imaging.

Knowledge, Skills and Abilities:

  • Must be adept at diagnosing, troubleshooting, and solving technical problems with a variety of biological assays.

  • Technical customer support or application support experience a plus.

  • Highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills.

  • Committed to total customer satisfaction with outstanding interpersonal skills and professionalism.

  • A team player

  • Ability to travel ~10%

  • Office environment

  • Occasional Lab work ~5%

  • Ability to sit for long periods while using


Why Join Bio-Techne:

  • We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
  • We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
  • We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
  • We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
  • We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
  • We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.


This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact hr@bio-techne.com for assistance.

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