ZipRecruiter

Log In

1

Technical Support Scientist Jobs (NOW HIRING)

Abbott

Technical Support Scientist I

Des Plaines, IL · On-site

$25 - $29/hr

Technical Support Scientist I Location: Des Plaines, Illinois Duration: 12 Months 100%Onsite Education: * Bachelor's degree in a scientific or technical field (e.g., chemistry, biochemistry, biology ...

Bio-Techne

Product Support Scientist

Wallingford, CT · On-site

$81K - $134K/yr

We are seeking a proactive and solutionsdriven Product Support Scientist to advance the performance ... Creativity, strong technical judgment, and high execution standards are essential. A solid ...

Bio-Techne

Product Support Scientist

Wallingford, CT · On-site

$81K - $134K/yr

We are seeking a proactive and solutions-driven Product Support Scientist to advance the ... Creativity, strong technical judgment, and high execution standards are essential. A solid ...

AIT - A Specialty Materials Company

Be Seen First

Materials Scientist - Technical Support

Princeton Junction, NJ · On-site

$60K - $80K/yr

Position Overview We are seeking a Materials Scientist - Technical Support to serve as a key technical resource supporting customers, sales, and internal operations. This role is not a primary R&D ...

Axcend

Applications & Support Scientist

Lehi, UT · On-site

$95K - $125K/yr

Serve as the technical voice in the room answer deep scientific questions during evaluations, frame Axcend's capabilities accurately and confidently, and know when to escalate commercial questions ...

next page

Showing results 1-20

All JobsTechnical Support Scientist Jobs

Technical Support Scientist information

See salary details

$14

$26

$44

How much do technical support scientist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for technical support scientist in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Technical Support Scientist, and how does the role interact with other teams?

A Technical Support Scientist typically spends their day responding to customer inquiries, troubleshooting technical issues related to products or experiments, and providing detailed scientific guidance. The role often requires collaboration with R&D, product management, and quality assurance teams to resolve complex problems and relay feedback from customers. Regular tasks may also include documenting support cases, creating troubleshooting guides, and participating in training sessions to stay updated on new technologies. This cross-functional interaction ensures that customer needs are met efficiently while also contributing to product improvement.

What are the key skills and qualifications needed to thrive as a Technical Support Scientist, and why are they important?

To thrive as a Technical Support Scientist, you need a solid background in life sciences or chemistry, often with a relevant degree and laboratory experience. Familiarity with scientific instrumentation, troubleshooting software, and CRM or ticketing systems is commonly required. Excellent problem-solving, communication, and customer service skills help you address client concerns and explain complex technical concepts clearly. These skills ensure effective resolution of technical issues, high customer satisfaction, and support for scientific operations.

What are Technical Support Scientists?

Technical Support Scientists are professionals who assist customers and internal teams by providing expert guidance on scientific products, instruments, or services. They help troubleshoot technical issues, interpret data, and offer solutions to ensure optimal use of laboratory equipment and technologies. These scientists often have a background in fields like biology, chemistry, or engineering, enabling them to communicate complex information effectively. Their role bridges the gap between customers and product development, ensuring customer satisfaction and product improvement.
More about Technical Support Scientist jobs
What cities are hiring for Technical Support Scientist jobs? Cities with the most Technical Support Scientist job openings:
Who are the top companies hiring for Technical Support Scientist jobs? The top employers for Technical Support Scientist jobs are:
What states have the most Technical Support Scientist jobs? States with the most job openings for Technical Support Scientist jobs include:
What job categories do people searching Technical Support Scientist jobs look for? The top searched job categories for Technical Support Scientist jobs are:
Technical Support Scientist jobs near you
Infographic showing various Technical Support Scientist job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% Full Time, 77% Part Time, 19% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Scientist II

Technical Support Scientist II

CEDENT

Saint Cloud, MN

Full-time

Posted 13 days ago

Job description

In this role, you will be responsible for delivering advanced technical support for client products, serving as a key scientific liaison to both internal and external customers. This role represents the technical expertise and customer-focused service that distinguishes client in the industry.
What can I expect in this role?
In this position, you will work Monday-Friday approximately 8-4:30
Some key duties in this role include:
  • Work as part of a team that deliver exceptional technical support and a world-class customer experience to both internal and external stakeholders.
  • Address customer technical inquiries, and investigate complaints related to product quality, perform root cause analysis and resolution tracking.
  • Plan and perform laboratory testing related to product investigations and special projects using basic molecular biology & microbiology techniques including: PCR, gel electrophoresis, nucleic acid quantitation, bacterial enumeration and culturing techniques.
  • Engage in effective problem resolution and good documentation practice, and ensure timely and accurate responses are provided to stakeholders.
  • Collaborate with Quality Systems to assess complaint trends, initiate CAPAs, and determine the need for product recalls.
  • Assist with creating, editing, and updating of technical literature, including SOPs, product inserts, and customer-facing documents.
  • Deliver technical training and product presentations – both virtually and on-site - to internal staff, external customers, distribution partners and company affiliates.
  • Support Marketing and Sales with product knowledge, technical guidance, and the creation of educational materials.
  • Maintain up-to-date knowledge of relevant industry standards (e.g., CLSI, USP, AOAC, ISO) and Client’ procedures and product offerings.
  • Serve as a liaison between customers, distributors, and cross-functional teams.
  • Assist with preparing reports on complaint trends and managing reporting responsibilities.
  • Recommend products based on customer needs and research interests and utilize customer interactions as opportunities to drive business growth.
  • Perform other duties within the Technical Support department or other areas as assigned.
Here is what we are looking for:
  • Four-year biology or related degree (eg. microbiology, virology, cell biology, molecular biology, food science, biotechnology, bioengineering) required.
  • 1 to 2 years previous related experience and/or training preferred.
  • 2 years practical microbiology laboratory experience required.
  • Customer service experience preferred.
  • The ability to pass a background check and drug screening
Cedent logo

About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

View All Cedent Jobs

Apply