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Technical Support Representative Telecom Jobs (NOW HIRING)

Straive

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Technical Support Representative

Dallas, TX · Remote

$13 - $20/hr

Job Summary The Technical Support Representative delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role ...

EarthLink

Technical Support Representative

Athens, TX

$13/hr

Earthlink's Technical Support Representative provides top-notch technical support to our business customers and ensures the smooth operation of our telecommunications services. The ideal candidate ...

WaveLynx

Technical Support Representative

Broomfield, CO · On-site

Summary The Technical Support Representative will be a proactive individual who thrives in an autonomous environment, demonstrates a strong sense of ownership, and can quickly grasp new concepts, all ...

Wavelynx

Technical Support Representative

Broomfield, CO · On-site

$57K - $62K/yr

Summary The Technical Support Representative will be a proactive individual who thrives in an autonomous environment, demonstrates a strong sense of ownership, and can quickly grasp new concepts, all ...

workwave

Technical Support Representative

Holmdel, NJ · On-site

About the opportunity WorkWave is seeking a highly skilled and motivated Technical Support Representative to join its team, providing top-notch support to customers and helping to resolve technical ...

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Technical Support Representative Telecom information

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How much do technical support representative telecom jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical support representative telecom in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What are popular job titles related to Technical Support Representative Telecom jobs?

For Technical Support Representative Telecom jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Representative Telecom job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Dallas, TX • Remote

Straive
See more jobs at Straiveexternal

$13 - $20/hr

Contractor

Posted 4 days ago

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Job description

Job Summary

The Technical Support Representative delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

Work Environment

  • Location: 100% Remote (Work from Home).
  • Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity.

Key Responsibilities

  • Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.
  • Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.
  • Account Maintenance: Assist users with login problems and password resets.
  • Product Guidance: Provide clear instructions on basic product navigation and features.
  • Ticket Logging: Document detailed logs for every interaction to track query trends.

Required Qualifications

  • Experience: 0-1 year in technical support, help desk, or customer service.
  • OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
  • Software Skills: Experience with database navigation and Microsoft Office applications.
  • Communication: Strong verbal and written English communication skills.
  • Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.

Company Description

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to
empowering businesses across various industries with cutting-edge technology and expert
insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive
innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining
sophisticated technology with subject matter expertise, we deliver material impact on our
clients' topline and streamline their operations.

With a client base spanning 30 countries, Straive's strategically located teams operate from
eight countries and is headquartered in Singapore. This global presence enables us to offer
localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI
innovation. Here, you'll have the opportunity to contribute to transformative projects,
supported by significant investments and an entrepreneurial drive fueled by our
partnership with EQT.