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Technical Support Manager Jobs in Rochester, MN (NOW HIRING)

The Engineering Manager is responsible for the oversight and performance of the engineering and ... Provide technical support and leadership during complex technical issues that arise during plant ...

Senior Technical Business Analyst

Rochester, MN · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

The Senior Technical Business Analyst will help turn strategic intent into practical execution by ... Collaborate with project managers, architects, engineers and product teams to support execution ...

Senior Technical Business Analyst

Rochester, MN · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

The Senior Technical Business Analyst will help turn strategic intent into practical execution by ... Collaborate with project managers, architects, engineers and product teams to support execution ...

Senior Technical Business Analyst

Rochester, MN · Hybrid

$108K - $162K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Senior Technical Business Analyst leads discovery, analysis and documentation for complex ... Collaborate with project managers, architects, engineers and product teams to support execution ...

Field Service Engineer (4+ years)

Rochester, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Performs a variety of maintenance and technical support on products such as equipment, integrated ... Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.

Field Service Engineer (4+ years)

Rochester, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Performs a variety of maintenance and technical support on products such as equipment, integrated ... Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.

Optometrist

Rochester, MN · On-site

$145K - $155K/yr

Focusing on clinical care while utilizing provided patient prescreening and technical support. * Collaborating with a dedicated administrative team that manages billing, credentialing, and marketing.

New

Sr Mainframe Technical Consultant

Rochester, MN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The senior consultant provides assistance and recommendations to management and clients on ... Demonstrate mastery with Broadcom's internal processes, systems and support structure Professional ...

Dispensary Supervisor II

Rochester, MN · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support the dispensary management team in ensuring company standards, compliance policies and ... Excellent computer and technical skills, including experience with web browsers, retail POS systems ...

Showing results 41-60

Technical Support Manager information

See Rochester, MN salary details

$28.8K

$83.9K

$144K

How much do technical support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support manager in Rochester, MN is $83,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $101,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
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The top searched job categories for Technical Support Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Technical Support Manager jobs?

Cities near Rochester, MN with the most Technical Support Manager job openings:

Plant Engineering Manager

Guida's Dairy

Zumbrota, MN • On-site

Full-time

Re-posted 3 days ago


Job description

DFA Zumbrotahas an opening for aPlant Engineering Manager. The Engineering Manager is responsible for the oversight and performance of the engineering and maintenance staff and functions, engineering, and site facilities. Develop engineering plans to support current and future plant requirements and develop systems in critical areas such as reliability excellence, preventative maintenance, spare parts inventories, and work order systems. Work closely with plant management and plant employees and serve as a liaison with DFA enterprise-wide functional departments such as Quality Assurance and Compliance, Human Resources, Accounting, Engineering, Purchasing, Research and Development, and Risk Management.

Job Duties and Responsibilities:

  • Establish and manage the department's budget and accountable for the monthly facility maintenance spend, focusing efforts on closing any gaps to target, by identifying key operating risks, opportunities, and contingencies to achieve target.
  • Provide technical support and leadership during complex technical issues that arise during plant operations.
  • Understand the operating principles for the different manufacturing processes in the plant. Troubleshoot issues in the manufacturing processes and make operational improvements
  • Utilize Plant Core, Historian, SAP and other DFA systems when investigating issues. Pull relevant trends, alarms, or historical data to support troubleshooting.
  • Responsible for asset management including maximizing utilization, replacement, upgrading, maintenance, and tracking utilizing SAP.
  • Manage capital and expense projects to meet scope, budget, and timeline as defined.
  • Develop and utilize maintenance key performance indicators (KPIs) to drive improvements to plant reliability
  • Drive the implementation of Reliability Excellence as the Reliability Excellence Owner for the facility to maximize plant performance through use of CI Tools, PM, work order systems, etc
  • Ensure the department's activities remain in or exceed the standards and specifications established by Quality Assurance
  • Manage parts inventory, purchasing and inventory control processes.
  • Coordinate with on-site staff and DFA management or engineering to review and approve plans for new equipment installation and layout to ensure operational efficiency
  • Engage and interact with maintenance and engineering personnel on a regular basis assisting them with their concerns and questions.
  • Initiate and drive continuous improvement activities to ensure plant reliability and sustainability.
  • Manage maintenance and engineering employee's performance through establishing expectations and holding employees accountable.
  • Coach and mentor maintenance and engineering employees to develop their skills and instill an appropriate sense of urgency.
  • Build joint ownership of the facility and equipment by partnering with other facility departments (production, sanitation, shipping, etc.) as well as Reginal Support functions (Engineering, Purchasing, Finance, etc.).
  • Ensure good business communication practices are engaged at all levels to ensure key stakeholders are well informed and can appropriately respond as needed.
  • Ensure all process changes, equipment changes, or product changes are understood by affected employees in a timely fashion utilizing communication and management of change process.
  • Serve as a member of the plant Hazard Analysis Critical Control Point (HACCP) team.
  • Work any shift(s) if necessary. Must be able to receive calls pertaining to plant issues when not on duty
  • Must adhere to all safety policies and procedures
  • Follow all DFA GMP's and works in a manner consistent with all corporate and regulatory, food safety, quality, and sanitation requirements
  • The requirements herein are intended to describe the general nature and level of work performed by employee; but is not a complete list of responsibilities, duties and skills required. Other duties may be assigned as required.

Education and Experience

  • Bachelor of Science in Mechanical, Electrical, or Industrial Engineering or related degree
  • 6+ years of related experience in a manufacturing environment, including 1+ year of management experience
  • High speed manufacturing and food experience preferred

Knowledge, Skills and Abilities

  • Excellent communication and presentation skills to all levels of the organization
  • Computer proficiency with Microsoft Office (Word, Excel and PowerPoint); SAP knowledge preferred
  • Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans