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Technical Support Manager Jobs in Rochester, MN (NOW HIRING)

Vireo Health

Dispensary Supervisor II

Rochester, MN · On-site

$60K - $65K/yr

Support the dispensary management team in ensuring company standards, compliance policies and ... Excellent computer and technical skills, including experience with web browsers, retail POS systems ...

Metro Sales Inc.

Field Service Technician

Rochester, MN · On-site

$18 - $25/hr

... managed services provider. MSI Metro Sales Inc. is seeking an Employee-Owner, Field Service ... Provide technical support for all certified equipment on Client's site. * Complete assigned ...

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All JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rochester, MN

Technical Support Manager information

See Rochester, MN salary details

$30K

$87.3K

$149.9K

How much do technical support manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for technical support manager in Rochester, MN is $87,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $105,700.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
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Technical Support Manager jobs near you
Technical Program Engineer

Technical Program Engineer

Sapsol Technologies Inc

Rochester, MN

Contractor

Posted 25 days ago

Job description

Need project/program management skills with basic SW and MRI understanding (preferred)

Our customer is trying to develop some SW related to 2 MRI workstreams namely oscillating gradient diffusion (OGSE/OGD) MRI methods in partnership with Vanderbilt University and collaborating clinical research sites and FLORET UTE Imaging in collaboration with Cincinnati Children's Hospital.

Here is the detailed JD:

Role Summary

The MRI Technical Program Engineer will support 2 workstreams, viz. the development, refinement, and validation of oscillating gradient diffusion (OGSE/OGD) MRI methods in partnership with Vanderbilt University and collaborating clinical research sites and FLORET UTE Imaging in collaboration with Cincinnati Children's Hospital. The role combines technical implementation and coordination responsibilities to ensure successful execution of program deliverables focused on MRI pulse sequence development, research software integration, and data processing within the Philips MRI research ecosystem.

This position is designed for a technically strong engineer who excels in coordination and structured execution. While hands-on work in sequence development and data workflows is expected, the role does not require independent subject-matter leadership in diffusion MRI.

Core Responsibilities:

Program and Project Coordination

Manage end-to-end workstream timelines and ensure progress aligns with sprint milestones and program schedules.

Track technical documentation, deliverables, risks, and key meeting actions.

Facilitate effective communication between Philips internal teams, Vanderbilt researchers, and participating sites.

Monitor scope execution to ensure alignment with planned activities and deadlines.

Support preparation, compliance, and tracking of research collaboration documents, agreements, and contractual elements.

Qualifications

Required

  • B.S. or M.S. in Electrical Engineering, Biomedical Engineering, Physics, Computer Science, or related field.
  • Experience in MRI pulse sequence development (e.g., Philips R5/R6 research environment or other vendor research platforms).
  • Proficiency in MRI principles, especially diffusion imaging fundamentals.
  • Strong organizational and program coordination skills in a technical environment.
  • Ability to communicate effectively across engineering, academic, and research stakeholders.
  • Experience with MATLAB, Python, or similar tools for MRI data processing.

Preferred

  • Previous exposure to oscillating gradient diffusion techniques (OGSE/OGD) or advanced diffusion MRI research.
  • Familiarity with Philips MR Open Interface, RFP, or research integration frameworks.
  • Experience working in multi-institution collaborations or research consortia.

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