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Technical Support Manager Jobs in Rochester, MN (NOW HIRING)

City of Rochester

PC Support Technician

Rochester, MN · On-site

$32.94 - $40.62/hr

... management information systems program or closely related field. AND Three (3) years of experience ... providing technical support for operating systems and various software applications such as ...

City of Rochester, MN

PC Support Technician

Rochester, MN · On-site

$32.94 - $40.62/hr

... providing technical support for operating systems and various software applications such as ... Managing peripherals (printers, scanners, etc.) * Troubleshooting computer related problems

AMG & Associates, Inc.

Application Specialist

Rochester, MN · On-site +1

$40 - $85/hr

... technical support or a similar role Strong knowledge of software applications and systems Excellent problem-solving and troubleshooting skills Experience with CRM systems and ticketing systems ...

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CYNET SYSTEMS

WFS Technical Lead

Rochester, MN · On-site

$100/hr

Stakeholder Management. Qualification And Education: * Education: Bachelor's Degree in Computer ... S. states and Canada, we support thousands of consultants through our expansive, high-performing ...

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Guida's Dairy

Plant Engineering Manager

Zumbrota, MN

The Engineering Manager is responsible for the oversight and performance of the engineering and ... Provide technical support and leadership during complex technical issues that arise during plant ...

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All JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rochester, MN

Technical Support Manager information

See Rochester, MN salary details

$30K

$87.3K

$149.9K

How much do technical support manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for technical support manager in Rochester, MN is $87,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $105,700.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
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Technical Support Manager jobs near you
IT Support & Applications Specialist II

IT Support & Applications Specialist II

Alerus

Rochester, MN

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Alerus rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

95th of 144 rated banks

Job description

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.  

CORE VALUES:  Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus 

ABOUT THE ROLE: 

The Information Technology Department provides technology tools and support to all employees of Alerus. As part of the IT team, the Support and Applications Specialist’s primary responsibility is to support the technology and applications used by Alerus. Collaborate with IT and the Business Unit in the development, testing, documentation, deployment, ongoing maintenance, and operational support of the technology and applications.  

WHAT YOU’LL BE DOING: 

  • Manage day to day application maintenance and support.
  • Provide standard technical assistance.
  • Develop and enhance utilization of assigned business applications.
  • Documentation and backup of applications.

WHAT YOU SHOULD HAVE: 

  • Bachelor’s degree or equivalent combination of education and/or related experience.
  • 3-5 years of experience in application management preferred.
  • Flexibility with schedule for backup coverage, system conversions, updates, and maintenance.
  • Experience working in the financial services industry, preferred.
  • Ability to adapt easily to change within a fast-paced environment. 
  • Ability to travel to any Alerus Financial location to provide training and/or technical support. 

WHAT WE BRING TO THE TABLE: 

  • Competitive compensation including base salary, bonus and/or incentive opportunities. 
  • Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. 
  • Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.  
  • Learning and development resources for personal and professional career development, and advancement opportunities. 
  • Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.  
  • Support for the communities we live in through paid volunteer time and a company donation match opportunity. 

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds. 

BASE PAY RANGE:

$25 - $30 per hour

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. 

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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