ZipRecruiter

Log In

1

Technical Support Manager Jobs in Rio Rancho, NM

Chess

Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

This position includes hybrid, remote, and on-premise customer service and support, managing the ... The Technical Support Specialist conducts Tier 2 training by presenting IT-specific, CNM-specific ...

CNM LLP

Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

This position includes hybrid, remote, and on-premise customer service and support, managing the ... The Technical Support Specialist conducts Tier 2 training by presenting IT-specific, CNM-specific ...

ABB

VFD Technical Support Specialist

NM · Remote

... Management Teams, and ABB Drive Services. The area of technical support includes but is not limited ... to Variable Frequency Drives, 3 Phase Power, System Control Wiring, and Connectivity. The work ...

New

Five Below

Support Mgr Part time

Santa Fe, NM · On-site

$15.90/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the ...

Five Below

Support Mgr Part time

Santa Fe, NM · On-site

$15.90/hr

... Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. • Supports ...

Five Below

Support lead part-time

Albuquerque, NM

$15.10/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

Five Below

Support lead part-time

Albuquerque, NM · On-site

$14/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. Supports the ...

Five Below

Support lead full-time

Albuquerque, NM · On-site

$16.03/hr

Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. * Supports ...

next page

Showing results 1-20

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rio Rancho, NM

Technical Support Manager information

See Rio Rancho, NM salary details

$26.6K

$77.5K

$133K

How much do technical support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for technical support manager in Rio Rancho, NM is $77,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $93,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Rio Rancho, NM?

The most popular types of Technical Support jobs in Rio Rancho, NM are:

What job categories do people searching Technical Support Manager jobs in Rio Rancho, NM look for?

The top searched job categories for Technical Support Manager jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Technical Support Manager jobs?

Cities near Rio Rancho, NM with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, and 11% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $77,485 per year, or $37.3 per hour.

Technical Support Specialist

Chess

Albuquerque, NM • On-site

$23.08 - $28.85/hr

Full-time

Posted 15 days ago

Job description

Compensation:

$23.08 - $28.85

CompensationType:

Hourly

Employment Type:

Regular

Grade:

NE06

Position Summary

The Technical Support Specialist provides advanced Tier 2 support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise in computer and audio-visual systems. This position includes hybrid, remote, and on-premise customer service and support, managing the operation and maintenance of audio, video, and computer systems in a networked environment. The role involves Tier 2 troubleshooting and diagnostics for audiovisual and computer equipment used in classrooms, conference rooms, large event spaces, and walk-up training spaces, including sound, video, projection, and related equipment. The Technical Support Specialist conducts Tier 2 training by presenting IT-specific, CNM-specific, and generic software applications and personal computer sessions.

Duties & Responsibilities

  • Conducts CNM training needs assessments by gathering data from surveys and work procedures, designing training materials, and obtaining feedback to ensure effectiveness.

  • Designs and creates training documentation and videos, incorporating feedback and maintaining technical knowledge through research and educational seminars.

  • Investigates, analyzes, and resolves complex Tier 2 hardware problems, performs advanced repairs and maintenance, and provides technical assistance on audio-visual devices and computer systems.

  • Provides in-depth Tier 2 technical assistance to user support staff, troubleshoots system communications failures, and manages service requests and incidents.

  • Collaborates with cross-functional teams to troubleshoot and resolve complex technical issues, ensuring minimal disruption to users.

  • Coordinates individual or bulk purchasing through CNM's purchasing organization and provides in-person Tier 2 support for CNM staff, faculty, and students.

  • Deploys operating system images and software using enterprise-level deployment software and configures virtual software to thin and thick clients.

  • Participates in technology deployment projects, manages Knowledge Base articles, and develops procedures within the ITS department.

  • Monitors and manages various enterprise-level applications, coordinates Tier 2 repairs for audio-visual and computer equipment, and performs preventative maintenance inspections.

  • Evaluates, standardizes, implements, and maintains customer workstations with approved operating systems and provides Tier 2 diagnostics and troubleshooting for customer-owned devices.

  • Demonstrates technical competence in educational technology and conferencing platforms, utilizing Enterprise Service Management tools to maintain accurate records of work.

  • Adheres to safety regulations, OSHA standards, and ITIL incident management and service request fulfillment policies and procedures.

  • Performs other related duties as assigned.

Minimum Qualifications:

  • High School Diploma or post secondary education or higher AND Five (5) years of related experience

  • Higher education industry experience preferred

  • Relevant certifications are a plus

  • Best consideration date: 8/21/26

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

Apply