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Technical Support Manager Jobs in Rio Linda, CA (NOW HIRING)

AtWork Personnel Services

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Desktop and Systems Support Specialist

Sacramento, CA · On-site

$36/hr

We are seeking a skilled Desktop and Systems Support Specialist to provide technical support for ... Manage application and system user access and security for company-approved software. * Execute IT ...

Eskaton

Technology Support Specialist

Carmichael, CA

$30 - $35/hr

Develops and manages internal IT documentation. * Responsible for maintaining computer hardware ... Provides support to IT system administrators and IT project managers by undertaking various tasks ...

Eskaton

Technology Support Specialist

Carmichael, CA · On-site

$30 - $35/hr

Develops and manages internal IT documentation. * Responsible for maintaining computer hardware ... Provides support to IT system administrators and IT project managers by undertaking various tasks ...

Revel Staffing

IT Support Supervisor

Sacramento, CA · Remote

$85K - $115K/hr

... can manage competing priorities, improve support processes, develop employees, and collaborate effectively with clinical, operational, and technical teams. Key Responsibilities * Lead, coach, and ...

GDH

Computer Client Support Analyst

Sacramento, CA · On-site

$18 - $20/hr

... management and customer service. Responsibilities * Provide Tier 1 desktop and technical support for end-users across the organization. * Troubleshoot hardware, software, network, and peripheral ...

Revvity

Senior Manager, Field Service

Sacramento, CA · On-site

Accountable for leading and managing service team leaders, and indirectly, field service engineers ... with technical support for our medical device products Lead and inspire service team leaders ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rio Linda, CA

Technical Support Manager information

See Rio Linda, CA salary details

$32.7K

$95.2K

$163.5K

How much do technical support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technical support manager in Rio Linda, CA is $95,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $115,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Rio Linda, CA are hiring for Technical Support Manager jobs?

Cities near Rio Linda, CA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rio Linda, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $95,233 per year, or $45.8 per hour.

Desktop and Systems Support Specialist

AtWork Personnel Services

Sacramento, CA • On-site

$36/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 22 days ago

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Job description

We are seeking a skilled Desktop and Systems Support Specialist to provide technical support for end users and maintain reliable IT systems across the organization. This role is responsible for troubleshooting hardware, software, and system issues, supporting day-to-day IT operations.

*** This role has a hybrid schedule but requires coming to the office on a regular basis.

Responsibilities

  • Install, configure, maintain, and repair computer hardware, software, and peripheral equipment.
  • Provide desktop and systems support for primarily Windows-based environments.
  • Respond to and resolve IT service requests and incidents through the ticketing system.
  • Troubleshoot hardware, software, printer, network connectivity, and telephony issues.
  • Interface directly with end users to diagnose and independently resolve system and application issues.
  • Perform basic server administration tasks and assist with system maintenance activities.
  • Provide network support, including installation, configuration, and maintenance of network equipment.
  • Support VPN connectivity, Active Directory administration, and user account management.
  • Perform basic SharePoint user and site administration.
  • Manage application and system user access and security for company-approved software.
  • Execute IT-related projects at company and client sites, collaborating with internal IT teams.
  • Coordinate with Server and Network Engineering teams on escalations and system issues.
  • Assist other IT staff members with projects and daily operations as needed.
  • Travel to company sites to provide on-site technical support.
  • Maintain accurate documentation of work performed and system changes.
  • Handle confidential information responsibly and maintain strict data confidentiality.
  • Work independently with minimal supervision in a fast-paced environment.
  • Provide after-hours, night, or weekend support as required.

Required Qualifications

  • AA degree in technology or an equivalent combination of education and experience
  • Minimum of four (4) years of related technical support experience and/or training in a technical field
  • Experience in a health care setting preferred
  • Ability to work in a fast-paced environment with changing priorities by being flexible, collaborative, responsive, and adaptable.
  • Strong organizational, communication (verbal and written), and problem-solving skills with the ability to prioritize assignments, meet required deadlines, and reprioritize as needed.
  • Ability to work both independently when needed and collaboratively as a team member.
  • Experience with Help Desk ticket and management systems
  • Customer-focused skills to include active listening skills, ability to interpret IT-related issues employees as well as communicate resolutions/troubleshooting tasks to employees
  • Experience working with a Managed Service Provider (MSP)
  • Ability and willingness to quickly learn new skills
  • Positive attitude and high integrity
  • Must have a valid driver’s license and an insurable driving record.

Company Description

For over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 80 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.