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Technical Support Manager Jobs in Rio Linda, CA (NOW HIRING)

WECO

Technical Support Engineer

Woodland, CA

Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems * Diagnose and resolve complex equipment issues involving electrical ...

Duravant

Technical Support Engineer

Woodland, CA

Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems * Diagnose and resolve complex equipment issues involving electrical ...

DURAVANT LLC

Technical Support Engineer

Woodland, CA · On-site

$80K - $110K/yr

Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems * Diagnose and resolve complex equipment issues involving electrical ...

Luxer One

Technical Support Representative

Mcclellan, CA · Hybrid

$22 - $25/hr

In this role, you will be pivotal in providing comprehensive technical support to property ... Manage tickets from initiation to resolution, ensuring timely follow-up and achieving first call ...

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$21 - $26/hr

We are seeking a technically skilled IT Support Specialist to join our growing team. This role is ideal for someone who enjoys troubleshooting technology, solving complex technical issues, working ...

CoCard Business

Be Seen First

Tier 2 Technical Support - POS Systems

Roseville, CA · On-site

$28 - $38/hr

Position Overview CoCard Business is seeking an experienced Tier 2 Technical Support Engineer to ... Active Directory * Group Policy Management * Microsoft Office 365 Administration Database ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Rio Linda, CA

Technical Support Manager information

See Rio Linda, CA salary details

$32.7K

$95.2K

$163.5K

How much do technical support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for technical support manager in Rio Linda, CA is $95,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $115,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What cities near Rio Linda, CA are hiring for Technical Support Manager jobs? Cities near Rio Linda, CA with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Rio Linda, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $95,233 per year, or $45.8 per hour.

Technical Support Engineer

WECO

Woodland, CA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

ABOUT US:

WECO - A Duravant Company

With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. We have been designing, manufacturing and servicing electronic sorters for more than three decades, and thousands of our units are deployed worldwide. WECO equipment serves several fruit and nut processing sectors: tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.

Position Summary:

As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the primary escalation point for complex technical issues, utilizing electrical, controls, networking, and software troubleshooting expertise, along with general mechanical troubleshooting capability.

This role acts as a key technical liaison between Service, Engineering, Software Engineering, and R&D to ensure effective communication regarding product issues, field performance, and serviceability of new and existing equipment. The focus is on supporting successful product implementation, service readiness, and continuous improvement of installed equipment in the field. 

What You Will Do:

  • Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems 
  • Diagnose and resolve complex equipment issues involving electrical, controls, networking, software, and general mechanical systems 
  • Serve as 3rd-level escalation point for unresolved field service issues 
  • Coordinate resolution of customer issues by engaging Service, Engineering, Software Engineering, and R&D resources 
  • Support field service teams with troubleshooting guidance, remote diagnostics, and system configuration support 
  • Conduct field visits as needed to support critical issues and gain equipment insight 
  • Provide equipment performance and reliability feedback to Engineering and Quality teams 
  • Support commissioning, start-up, and field service activities in coordination with Engineering 
  • Assist with field modifications, software updates, and technical changes to installed equipment 
  • Provide after-hours technical support on a rotating schedule 
  • Support training of service personnel on equipment operation, troubleshooting, maintenance, and system connectivity 
  • Support New Product Introduction (NPI) and service readiness activities 
  • Develop and maintain technical documentation, service procedures, troubleshooting guides, and configuration records 
  • Ensure clear communication and documentation for technical escalations across functions 
  • Promote safe working practices in accordance with company and customer requirements 
  • Support other operating companies as needed based on business requirements 

Travel:

  • Up to 50% travel required, both domestic and international

Position Specific Competencies:

  • Strong analytical and problem-solving ability 
  • Strong written and verbal communication skills
  • Strong customer service orientation and escalation management capability 
  • Ability to communicate technical concepts clearly across functions 
  • Ability to work cross-functionally in a global technical environment 
  • Adaptability in a fast-paced service environment 

What You Will Have:

  • Associate or Bachelor’s degree in Electronics, Automation, Software Engineering, Electrical Engineering, or equivalent experience 
  • Minimum 3–5 years of progressively responsible experience supporting industrial or automated equipment 
  • Strong electrical and automation troubleshooting background required 
  • General mechanical aptitude preferred 
  • Experience with PLC systems (TwinCAT, Beckhoff, or similar preferred) 
  • Exposure to software diagnostics, configuration, scripting, networking, or remote connectivity support is a plus 
  • Experience with optical vision systems and/or X-ray inspection systems preferred but not required 
  • Experience with Office 365, CRM, ERP, and remote support systems 
  • Bilingual - Spanish
  • Must be at least 21 years of age, possess a valid driver’s license, have a good driving record, and be able to obtain a passport 

Benefits:

WECO offers a competitive benefits package for all full-time employees, including:

  • Medical, Dental, and Vision coverage
  • Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
  • Paid life insurance and disability insurance, with options to purchase additional coverage
  • Paid Maternity Leave
  • Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance
  • 401(k) plan with company match
  • Educational Assistance reimbursement
  • Accrued Paid Time Off (PTO)
  • 10 paid holidays annually

ADDITIONAL EMPLOYMENT INFORMATION

Employment with WECO is contingent upon successfully completing a pre-employment drug screen, criminal history check, social security verification, and reference check. WECO is an Equal Employment Opportunity (EEO) employer and complies with all applicable state and local nondiscrimination laws.

Individuals needing a reasonable accommodation for any part of the employment process should contact the Human Resources Department. WECO participates in E-Verify.

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