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Technical Support Manager Jobs in Ridgewood, NY (NOW HIRING)

Braze

Technical Support Specialist

New York, NY · On-site

$64K - $100K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management ...

Supermicro

Technical Support Associate

Jersey City, NJ · On-site

$70K - $90K/yr

Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ... Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment.

Triomics

Technical Support Engineer

New York, NY · On-site

$125K - $150K/yr

Communicate with clinical users (research coordinators, tumor registrars, data managers) - provide clear status updates and honest ETAs in non-technical language * Build support infrastructure ...

Aplaro Ltd

Technical Support Analyst

Manhattan, NY · On-site

$90 - $115/hr

Garda is seeking a Technical Support Analyst based in our New York Office. Position ... Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing ...

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You ... Manage ticket queues with attention to SLAs, priority tiers, and customer impact * Contribute to ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

monday.com

Technical Support Engineer

New York, NY · On-site

$85K - $101K/yr

As part of the CX-TT organization, we're looking for a Technical Support Engineer who combines strong product knowledge with deep technical depth and strategic thinking. This individual can resolve ...

Rain

Technical Support Analyst

New York, NY · On-site

$100K - $130K/yr

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support ... Familiarity with support processes and case management best practices * Strong analytical and ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with ...

raincards.xyz

Technical Support Analyst

Manhattan, NY · On-site

$70 - $110/hr

About the Team We're looking for a Technical Support Analyst to help us deliver exceptional support ... Familiarity with support processes and case management best practices * Strong analytical and ...

BCForward

Technical Support - Remote

New York, NY · Remote

$13 - $14/hr

Call Center Representative (Technical Support) Location: Remote Duration: 6 Months (Possibility of Extension) Anticipated Start Date: ASAP (Please note this is the target date and is subject to ...

Pilot Fiber

Support Manager

New York, NY · On-site

$110K - $140K/yr

Manage all 24/7 support operations, including shift coverage, on-call rotations, maintenance ... Oversee the team's handling of non-technical customer issues, ensuring consistent, high-quality ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

Directly manage 1-2 mid-level Support Engineers, providing coaching, feedback, and career ... A technical background and the ability to communicate and collaborate with Product and Engineering ...

MetTel

Telecom Technical Support - Federal

Holmdel, NJ · On-site

$70K - $80K/yr

The Enterprise Account Manager will be the single point of contact for a portfolio of MetTel ... other business support as required. The candidate will also carry out innovative and sometimes ...

MetTel

Telecom Technical Support - Federal

Holmdel, NJ · On-site

$70K - $80K/yr

The Enterprise Account Manager will be the single point of contact for a portfolio of MetTel ... other business support as required. The candidate will also carry out innovative and sometimes ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Ridgewood, NY

Technical Support Manager information

See Ridgewood, NY salary details

$30.2K

$88K

$151.1K

How much do technical support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support manager in Ridgewood, NY is $87,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $106,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Ridgewood, NY are hiring for Technical Support Manager jobs?

Cities near Ridgewood, NY with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Ridgewood, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,991 per year, or $42.3 per hour.

Technical Support Analyst

Garda Capital Partners

New York, NY

Full-time

Re-posted 29 days ago

Job description

Garda is seeking a Technical Support Analyst based in our New York Office. This role is the primary IT point of contact for employees in NY and serves as a hands-on member of the global infrastructure team, working alongside infrastructure, DevOps, and security engineers on a daily basis.

Beyond day-to-day end-user support, this role contributes meaningfully to global infrastructure projects, assists the security team with vulnerability remediation and incident response, and serves as an on-site liaison to our Managed Service Provider, helping to triage, escalate, and drive resolution of support issues across the firm.

Position Responsibilities

End-User & Desktop Support

Serve as primary IT support for Garda's New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems. Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory. Maintain professionalism and adaptability in a fast-paced environment.

Liaison & MSP Coordination

Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams. Build strong relationships with support and engineering teams to improve responsiveness and service quality.

Security Support

Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints. Assist with incident response activities and maintain security hygiene including MFA, certificate management, and access reviews.

Infrastructure & Projects

Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives (including Intune). Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes.

Qualifications & Desired Skills
  • 2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
  • Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
  • Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
  • Experience supporting executives or trading floor environments
  • Strong communication skills with ability to prioritize and manage multiple tasks under pressure
  • Ability to lift and install IT equipment
  • Experience with endpoint tools (e.g., Intune or SCCM)
  • Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf)

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