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Technical Support Manager Jobs in Ridgewood, NY (NOW HIRING)

RennerBrown Staffing

Be Seen First

Technical Support Specialist

New York, NY · On-site

$30 - $35/hr

The Specialist, Technical Support provides day-to-day technical support to the Information Systems ... Ability to manage a varied workload and meet deadlines * Must be punctual and reliable * Strong ...

Brookfield

Technical Support Specialist

Manhattan, NY · On-site

$80 - $90/hr

The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously ...

Braze

Technical Support Specialist

New York, NY · Hybrid

$64K - $100K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Collaborating effectively with your own team members, Customer Success, Account Managers, Product ...

Arrow Electronics

Technical Support Associate

Melville, NY · On-site

$36.17 - $44.21/hr

Technical Support Associate Since 1982, NIC Components (NIC), in partnership with Nippon Industries ... Organize and manage structured component data using internal tools and spreadsheets * Contribute to ...

Ampcus Inc

Technical Support Generalist

Manhattan, NY · On-site

The Technical Support Generalist is responsible for providing technical support and setup for OATS ... M and Smartsheet. • Track assets and work orders in Salesforce. • Assist with general staff ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less Reports to: Technical Support Supervisor Supervises: None Who We Are: Wurtec is a global organization that ...

3B Staffing LLC

Technical Support Technician

Manhattan, NY · On-site

$41K - $51K/yr

Technical Support Technician Location: 110 William Street, New York, NY 10038 (Onsite) Need local ... Field support calls and the emails related to IT support * Use Service Desk software to manage and ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network ... This person will directly report to the NOC Manager and will interface with the other work groups ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$79.50 - $106/hr

The Technical Support Engineer will handle work requests directly, or solicit assistance from the ... Manage work requests that describe particular issues, software bugs or customer problems * Develop ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

3B Staffing LLC

Technical Support Technician

Manhattan, NY · On-site

$41K - $51K/yr

Technical Support Technician Location: 110 William Street, New York, NY 10038 (Onsite) Need local ... Field support calls and the emails related to IT support * Use Service Desk software to manage and ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Ridgewood, NY

Technical Support Manager information

See Ridgewood, NY salary details

$30.2K

$88K

$151.1K

How much do technical support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support manager in Ridgewood, NY is $87,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $106,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Ridgewood, NY are hiring for Technical Support Manager jobs?

Cities near Ridgewood, NY with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Ridgewood, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $87,991 per year, or $42.3 per hour.

Technical Support Specialist

RennerBrown Staffing

New York, NY • On-site

$30 - $35/hr

Contractor

Medical

Re-posted 10 days ago

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Job description

The Specialist, Technical Support provides day-to-day technical support to the Information Systems department.
Essential Duties and Responsibilities
Typical responsibilities include, but are not limited to, the following:

  • Install, configure, repair and replace PCs
  • Install, configure, repair and replace telephones
  • Configure basic network interfaces on various devices
  • Troubleshoot basic networking issues
  • Configure Avaya to include adds, moves and changes.
  • Provide technical assistance as required
  • Maintain firm's printing environment-training provided

Qualifications/Position Requirements

  • Knowledge of PC architecture
  • Good understanding of how all subsystems work in a PC and interact with each other
  • Good working knowledge of networking and basic TCP/IP configurations
  • Knowledge of Windows 7 & Windows 10
  • Basic electronics knowledge
  • Good understanding of Avaya phone systems to include adds, moves an changes
  • Ability to work on new equipment and devices without formal training
  • Ability to manage a varied workload and meet deadlines
  • Must be punctual and reliable
  • Strong interpersonal skills
  • Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude
  • Excellent written and verbal communication skills
  • Ensure confidentiality of all the Firm's and clients documentation and information

Education and/or Experience

  • Bachelor's degree or equivalent military experience
  • Previous experience with extensive focus on PCs on a network in a medium to large corporate environment