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Technical Support Manager Jobs in Ridgeway, SC (NOW HIRING)

State of South Carolina

Trades Specialist IV

Columbia, SC · On-site

$40K - $45K/yr

... support the safe, functional, and professional appearance of Midlands Technical College facilities. Responsibilities include completing miscellaneous facility projects such as painting, drywall ...

CGI Inc.

Senior Technical Incident Manager

Columbia, SC · On-site

$105K - $144K/yr

CGI is seeking an Senior Technical Incident Manager to support enterprise production systems within a fast-paced financial services environment. This role is responsible for monitoring the health and ...

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Technical Support Manager information

See Ridgeway, SC salary details

$28.1K

$81.9K

$140.6K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Ridgeway, SC is $81,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $99,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Ridgeway, SC are hiring for Technical Support Manager jobs?

Cities near Ridgeway, SC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Ridgeway, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $81,903 per year, or $39.4 per hour.

Technical Services Specialist

Johnstone Supply LLC

Columbia, SC • On-site

$24 - $32.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Johnstone Supply rating

7.5

Company rating: 7.5 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

181st of 429 rated retail wholesalers

Job description

Overview
Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.
Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.
Responsibilities
  • Develop guidelines and tools to meet the growing demand for technical sales Provide technical support and troubleshooting for our customers and our employees. Assist in "on-site field support" for trouble jobs but refrain from touching, modifying, repairing or installation of product.
  • Create a NATE training program, also implement technical training for customers and employees to better understand the fundamentals of air conditioning and the installation guidelines for our HVAC equipment.
  • Assist Branch Managers and Account Managers in closing sales opportunities with larger dealers of Provide technical training for customers as part of an in-house service to capture and retain sales.
  • Develop structure for warranty process and unit exchanges to reduce warranty transactio Reducing warranties will allow for greater customer service and limited labor hours in the warranty pipeline.
  • Track and report regularly warranty failure rates, number service schools conducted, and number of attendees trained - both customer and employe
  • Assist the branches in becoming one of the leading NATE testing centers in the U.S.
  • Assists the Purchasing and Marketing team with product mix, superseded products/subs, and add-ons/related items for increase sales.
  • Establish and maintain relationships with vendor partners and key custom
  • Through internal/external resources maintain up-to-date understanding of industry trends and technical developments that effect target markets/products.
  • Participates in Marketing and Sales meetings, providing customer and product data, strategies and
  • Establishes and maintains a consistent company image throughout all training and sales events/presentation

Qualifications
  • High school degree or equivalent (i.e. GED) required; B.A. or A.A. in related field preferred.
  • 5+ years of HVAC field service experien
  • Travel (mostly driving) may be up to 50% on the local, state, and regional basis as needed.
  • Must possess excellent communication and interpersonal
  • Ability to define problems, collect data, establish facts and draw valid co
  • Must have demonstrated ability to coordinate a high level of activity under a variety of conditions and constr
  • Ability to make business decisions by an analytical as well as creative process.
  • Proficient in Word, Excel and PowerPoint
  • Excellent interpersonal and communication skills, both written and oral, with ability to communicate proficiently in English in both formats

Physical Demand
Company Values
We're also interested in hiring a great candidate that holds these values so we can further build a strong company culture:
  • Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
  • Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
  • One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
  • Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
  • Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

Benefit Overview
At Johnstone Supply, we recognize that our employees' growth, well-being, and success drives the company's success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:
  • Competitive Paid Time Off (PTO)
  • Safe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vesting
  • Holiday pay - we recognize and pay our employees for 7.5 holidays per year
  • Paid Parental Bonding Time
  • Employer subsidized medical, dental, and vision plans
  • Employer paid life insurance and short-term disability
  • Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
  • 24/7 Access to virtual care/telehealth options
  • Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
  • Wellbeing program with opportunity to earn reduced medical costs
  • Employee Assistance Program (EAP) for you, and your family
  • Tuition reimbursement
  • Employee referral bonus program
  • Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.
EOE & E-Verify Participating Employer.

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