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Technical Support Manager Jobs in Ridgeway, SC (NOW HIRING)

Adams and Reese

Desktop Support Specialist

Columbia, SC · On-site

$52 - $70/hr

Setup technical aspects of conferences and meetings, operating media display equipment and ... Special projects as assigned by management. * Basic understanding of networking cabling. * Position ...

Segra

Customer Care Support Technician

Columbia, SC · On-site

$20.21 - $21/hr

Manage the resolution of all voice trouble reports not derived from core, data/internet issues in a ... Associates Degree in Technical Discipline preferred or Equivalent/Related Work Experience

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Technical Support Manager information

See Ridgeway, SC salary details

$28.1K

$81.9K

$140.6K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Ridgeway, SC is $81,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $99,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Ridgeway, SC are hiring for Technical Support Manager jobs?

Cities near Ridgeway, SC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Ridgeway, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $81,903 per year, or $39.4 per hour.

Administrative Support Specialist

One Federal Solution

Columbia, SC • On-site

Other

Re-posted 5 hours ago

Job description

One Federal Solution (OFS) is seeking an Administrative Support Specialist to join our team. The Administrative Support Specialist will provide crucial administrative and technical support to the Managers, Supervisors, and Leadership. The role involves assisting in a wide range of administrative tasks, including budget preparation, tracking personnel actions, managing correspondence, and supporting various meetings and events. The ideal candidate should possess excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Clearance Level - Active Secret Clearance Required to be considered for this role
Administrative Support Specialist Tasks and Duties:

  • Assist the HR Manager, Supervisors, and Leadership with the in-and-out processing of civilian employees.
  • Support the preparation of budget reports.
  • Provide note-taking and administrative support for conferences and meetings.
  • Prepare read-ahead materials and assist with logistical coordination for meetings and training conferences, including space, technical support, supplies, transportation, and other event needs.
  • Issue and manage building badges, control identification badges, and keys for assigned personnel.
  • Track selections from hiring events and assist with monitoring and entering information into agency task management systems or spreadsheets to track internal and external suspense actions.
  • Maintain accurate tracking of workload, facility assignments, student activities, instructor assignments, and other related tasks.
  • Assist in researching and ordering office supplies and basic materials.
  • Manage and organize correspondence for assigned components.
  • Support vehicle officer in maintaining office vehicles and driving government vehicles when required.
  • Maintain and update travel and leave schedules for leadership.
  • Answer phone messages and forward appropriate messages to relevant parties.
  • Update and submit briefing slides for release approval when applicable.
  • Organize and schedule regular Teams meetings for leadership and staff.
  • Track and manage BI inventory, including equipment and vehicles.
  • Update recruitment calendars, including the external website.
  • Format and update the Recruitment and Retention Plan as needed.
  • Assist in uploading resumes received from career fairs and by email to the applicant tracking system, managing a volume of 5 to 300 resumes depending on the event.
  • Draft and send communication to candidates and applicants.
  • Coordinate with event planners for the Summer Intern Recognition ceremony.
  • Manage updates to the Director Awards webpage, create deliberation requirements, and order plaques/trophies. Work with the Public Affairs Office to plan the Director Awards Annual Ceremony.
  • Schedule and support Executive Review Panels for filling Defense Intelligence Senior Executive Service and Defense Intelligence Senior Level vacancies.
  • Review HCMO Policies for grammatical accuracy before preparing them for the Director's signature.
Administrative Support Specialist Qualifications and Requirements:
  • High school diploma or equivalent.
  • Two years of relevant administrative and technical support experience.
  • Active Secret Clearance
  • Strong oral and written communication skills, with a good command of the English language.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks.
  • Excellent attention to detail and ability to handle confidential information.
Preferred Skills:
  • Experience working with budget preparation and travel-related reports.
  • Experience in event planning and coordination.
  • Familiarity with applicant tracking systems.
  • Knowledge of government or defense-related processes and procedures is a plus.

About One Federal Solution:
One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise-wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.

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