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Technical Support Manager Jobs in Powder Springs, GA

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

Minimum of 5 years of experience in a technical product support role, preferably with experience ... Prior experience with healthcare revenue cycle management (RCM) or financial software is a ...

New

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

Apple Business Manager (ABM) and MDM enrollment: End-to-end ownership of ABM and MDM onboarding for ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

Apple Business Manager (ABM) and MDM enrollment: End-to-end ownership of ABM and MDM onboarding for ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Service Desk Manager Overview The number one goal of everyone on our team is to make our Clients ... Experience providing support via remote tools * Experience handling Technical Service Tickets

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Powder Springs, GA

Technical Support Manager information

See Powder Springs, GA salary details

$27.9K

$81.4K

$139.7K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Powder Springs, GA is $81,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
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What are the most commonly searched types of Technical Support jobs in Powder Springs, GA?

The most popular types of Technical Support jobs in Powder Springs, GA are:

What job categories do people searching Technical Support Manager jobs in Powder Springs, GA look for?

The top searched job categories for Technical Support Manager jobs in Powder Springs, GA are:

What cities near Powder Springs, GA are hiring for Technical Support Manager jobs?

Cities near Powder Springs, GA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Powder Springs, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,354 per year, or $39.1 per hour.

Technical Support Associate

Super Micro Computer

Atlanta, GA • On-site

$70K - $100K/yr

Full-time

Posted 13 days ago

Job description

Job Req ID: 28790
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
• Provide technical support over phone and/or web to customers on hardware and software issues
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Determine requirements and/or root cause of technical issues by working with customers
• Answer inquiries by clarifying desired information; researching, locating, and providing information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Work with other engineers, account managers and developers
• Provide and contribute information such as fault triage and training materials
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
Qualifications:
• Knowledge of x86 architecture
• Knowledge of server management tools: IPMI and command line tools
• Knowledge of OS - Linux or Windows
• Knowledge of server logs and OS logs
• Knowledge of Network architecture
• Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
• Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
• Experience in talking with customers to defuse situations
Salary Range
$70,500 - $100,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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