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Technical Support Manager Jobs in Pelham, AL (NOW HIRING)

Creature

IT Support Specialist

Birmingham, AL · On-site

Experience with helpdesk or technical support. Familiarity with ticketing systems or IT service management tools. Why Creature This is a hands-on technical role where you'll build foundational skills ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Experience with helpdesk or technical support. Familiarity with ticketing systems or IT service management tools. Why Creature This is a hands-on technical role where you'll build foundational skills ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Experience with helpdesk or technical support. Familiarity with ticketing systems or IT service management tools. Why Creature This is a hands-on technical role where you'll build foundational skills ...

Deploy

Technical SE Manager

Birmingham, AL · On-site +1

Technical SEO Manager DEPLOY has been retained by a fast-growing digital agency specializing in ... Collaborate with cross-functional teams to support client presentations, including performance ...

Deploy

Technical SE Manager

Birmingham, AL · On-site

$70 - $120/hr

Technical SEO Manager DEPLOY has been retained by a fast-growing digital agency specializing in ... Collaborate with cross-functional teams to support client presentations, including performance ...

4pconsultinginc

Technical Field Geologist

Vincent, AL · On-site

... technical support for environmental and geotechnical investigations, including monitoring well ... Manage and interpret data outputs from monitoring systems * Conduct environmental sampling and ...

Support Tech LLC

Field Service Engineer

Birmingham, AL · On-site

$50 - $70/hr

Skills Strong technical support skills across multiple operating systemsincluding Windows, macOS, and Linux. Deep understanding of computer management practices, includinghardware troubleshooting and ...

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Technical Support Manager information

See Pelham, AL salary details

$27.1K

$78.9K

$135.5K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Pelham, AL is $78,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What job categories do people searching Technical Support Manager jobs in Pelham, AL look for?

The top searched job categories for Technical Support Manager jobs in Pelham, AL are:

What cities near Pelham, AL are hiring for Technical Support Manager jobs?

Cities near Pelham, AL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you

IT Support Specialist

Creature

Birmingham, AL • On-site

Full-time

Re-posted 4 days ago

Job description

IT Support Specialist
Location: Birmingham, AL (this role includes approximately 10% travel to jobsites)
Reports to: IT Manager
Employment Type: Full-time


About Creature
Creature is a vertically integrated design-build firm pioneering the Design, Manufacture,
Construct (DMC) methodology for healthcare facilities. Our teams work across design,
manufacturing, and field execution-all powered by reliable technology infrastructure. The IT
Support Specialist keeps that infrastructure running.


Purpose of the Role
Provide rapid, reliable technical support across hardware, networking, and systems to keep
Creature's teams productive. You'll respond to user issues, troubleshoot problems, and escalate
appropriately. This is hands-on technical work where speed, accuracy, and clear communication
matter every day.


Core Accountabilities
Daily Break-Fix & User Support
Own the ticket queue. Respond to hardware, software, and connectivity issues with urgency.
Troubleshoot at the root, document solutions, and close tickets with accuracy. If you can't solve
it, escalate clearly to the IT Manager.
Hardware & Equipment Management
Support hardware deployment, setup, and maintenance. Image machines, manage peripherals,
inventory equipment, and coordinate with vendors on repairs or replacements.
Basic Network Support
Assist with network troubleshooting, connectivity issues, and device configuration. Work within
established network architecture under the IT Manager's direction.
Systems & Documentation
Maintain accurate ticketing records. Document problems and solutions so patterns emerge and
knowledge builds. Keep system documentation current.
IT Onboarding Support
Set up new hire equipment, provision access, verify systems work, and confirm user readiness
on Day 1.


What Exceptional Execution Looks Like
You close tickets fast and right-users don't come back with the same problem twice. Hardware
flows smoothly: new equipment is ready on time, repairs are tracked, inventory is accurate. You
know when to escalate and do it clearly, with full context for the IT Manager. Your
documentation helps the team learn from recurring issues. You're reliable-people trust you to
show up, solve the problem, and communicate clearly.


Traits That Define Success
Ownership
Own your tickets and your response time. If you don't know something, find out-don't guess.
Bias for Speed
Users are waiting. Troubleshoot methodically but move fast.
Conscientiousness
Document what you fixed and why so the next person (or next time) has the answer.
Clear Communication
Explain technical issues to non-technical people without condescension. Tell users what to do
and why.
Reliability
Show up, follow through, take care of details.


Qualifications
Must-Have
High school diploma or equivalent; ongoing technical education (certifications, training)
expected.
Strong troubleshooting mindset and comfort learning new systems quickly.
Basic hardware knowledge: desktops, laptops, peripherals, monitors.
Familiarity with Windows and/or Mac operating systems.
Ability to follow documentation, ask questions, and work independently on routine tasks.
Professional communication skills-you'll interact with people across the company.
Preferred
Bachelor's degree in Information Technology, Computer Science, or related field.
CompTIA A+ certification or in progress.
Basic networking knowledge (TCP/IP, DNS, DHCP concepts).
Experience with helpdesk or technical support.
Familiarity with ticketing systems or IT service management tools.


Why Creature
This is a hands-on technical role where you'll build foundational skills in hardware, networking,
and troubleshooting. You'll work for an IT Manager who expects you to learn, ask good
questions, and grow. As you develop expertise, you'll take on more complex issues and build
toward senior technical or specialization roles.
Creature is an equal opportunity employer. We celebrate craftsmanship, collaboration, and
commitment to excellent execution.

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