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Technical Support Manager Jobs in Pelham, AL (NOW HIRING)

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

Peraton

Customer Technical Specialist

Birmingham, AL · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...

Peraton

Customer Technical Specialist

Birmingham, AL · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...

Fusion HCR

Tech Support Analyst

Birmingham, AL · On-site

Responsibilities * Provide day-to-day technical support for computers, laptops, peripherals ... equipment management, and other departmental initiatives. * Perform additional IT support ...

Macallam

Technical Director

Birmingham, AL · On-site

£100K - £120K/yr

... management plans - Provide technical support to project teams, consultants, contractors and stakeholders - Liaise with contractors, suppliers and other stakeholders and commercial and technical ...

Fusion HCR

Tech Support Specialist

Birmingham, AL · On-site

Ticket Lifecycle Management: Create, update, and manage service tickets within ConnectWise ... Requirements, Skills, and Attributes Technical Foundations * Basic understanding of operating ...

Dave & Buster's

Games Support Tech

Birmingham, AL · On-site

$35K - $44K/yr

Provides timely and accurate service while managing wait times and communicating information as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Dave & Buster's, Inc.

Games Support Tech

Birmingham, AL · On-site

$35K - $44K/yr

Provides timely and accurate service while managing wait times and communicating information as ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Church of the Highlands

IT Support Assistant

Birmingham, AL · On-site

$15 - $20/hr

... management, and supports the overall efficiency of the IT team by performing a variety of operational and administrative duties. Essential Responsibilities Technical Support * Assist walk-in visitors ...

Church of the Highlands

IT Support Assistant

Birmingham, AL · On-site

$15 - $20/hr

... management, and supports the overall efficiency of the IT team by performing a variety of operational and administrative duties. Essential Responsibilities Technical Support * Assist walk-in visitors ...

Aston Carter

Business Support Associate

Bessemer, AL · On-site

$20 - $24/hr

Skills Customer service, Service, Microsoft office, customer relationship management, order management, technical support, data entry, customer interaction, power bi, collections accounts receivable ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Pelham, AL

Technical Support Manager information

See Pelham, AL salary details

$27.1K

$78.9K

$135.5K

How much do technical support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for technical support manager in Pelham, AL is $78,915.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

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Cities near Pelham, AL with the most Technical Support Manager job openings:

Technical Support Manager jobs near you

Support Manager (Westover)

Vapor Thrift Store

Westover, AL • On-site

$15 - $17/hr

Full-time

Posted 7 days ago

Job description

Capability Requirements: The individual must...
  1. Love our Lord and commit to our mission... "We establish outreach centers to alleviate extreme poverty and advance the gospel."
  2. Embody and embrace our Values...
  • Urgent Pursuit
  • Sacrificial Service
  • Intentional Development
  • Clear Communication
  • Complete Alignment
  • Excellent Execution
  1. Must be:
    1. Highly organized and able to work at an efficient and high output
    2. Knowledgeable of, or a growing knowledge of the items in their department(s)
    3. Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation
    4. Able to stand for up to 4 hours at a time and lift up to 50 pounds

Time Requirements:
This position will require between 35-40 hours per week depending on need and availability.
Travel Requirements:
Zero to minimal local travel is required
Position Duties
  • Excellent Customer Service
    • Greet every customer and treat them with respect, optimism and joy at all times.
    • Answer any and all questions for customers.
    • Assist with any customer needs.
    • Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed.
    • Share the vision and mission of Vapor Ministries with customers.

  • Processing and Receiving
    • Quickly and efficiently sort, price and stock items in your department(s).
    • Meet daily, weekly and monthly processing goals to drive revenue generation.
    • Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends.
    • Willing assist in all areas whenever needed to ensure efficient store operations

  • Opening and Closing
    • Must open/close at least 1 day per week.
    • If scheduled to open or close, perform and complete the opening/closing checklist procedures

  • Housekeeping
    • Ensure a properly organized workspace during operating hours.
    • Close department processing station and leave it organized, stocked, and ready to be used the next work day.

  • Cultural Leadership
    • Drive culture formation in team members via cultural development systems
    • Drive Purpose, Mission and Values engagement with team members
    • Drive cultural accountability via regular meetings with team members

Disclaimer: Incumbent must be willing to execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).

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