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Technical Support Manager Jobs in Boiling Springs, SC

Senior Engineer - Site Closure

Duncan, SC · On-site

$96K - $132K/yr

... technical assistance for operating locations' waste management needs to meet overall financial and risk avoidance goals. This role is responsible for providing strategic technical support to ...

Required Work Experience/Skills * 5+ years of experience in enterprise account management, technical account management, customer operations, technical support, customer success, or a related ...

Posted today

Coach, support, and evaluate service engineers to build technical capability, accountability, and a ... Manage Performance and KPIs: Track service metrics, financial performance, and operational trends ...

Coach, support, and evaluate service engineers to build technical capability, accountability, and a ... Manage Performance and KPIs: Track service metrics, financial performance, and operational trends ...

We help keep your fleet in top condition with our world class Support Department, who are always ... This role reports to the Plant Manager. Role & Responsibilities: * Deliver hands-on onboarding ...

Technical Training Technician

Spartanburg, SC · On-site

$31.75 - $42.25/hr

We help keep your fleet in top condition with our world class Support Department, who are always ... This role reports to the Plant Manager. Role & Responsibilities: * Deliver hands-on onboarding ...

We help keep your fleet in top condition with our world class Support Department, who are always ... This role reports to the Plant Manager. Role & Responsibilities: * Deliver hands-on onboarding ...

Showing results 41-60

Technical Support Manager information

See Boiling Springs, SC salary details

$25.8K

$75.3K

$129.2K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Boiling Springs, SC is $75,277.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Boiling Springs, SC?

The most popular types of Technical Support jobs in Boiling Springs, SC are:

What job categories do people searching Technical Support Manager jobs in Boiling Springs, SC look for?

The top searched job categories for Technical Support Manager jobs in Boiling Springs, SC are:

What cities near Boiling Springs, SC are hiring for Technical Support Manager jobs?

Cities near Boiling Springs, SC with the most Technical Support Manager job openings:

Infographic showing various Technical Support Manager job openings in Boiling Springs, SC as of June 2026, with employment types broken down into 2% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $75,277 per year, or $36.2 per hour.

Senior Engineer - Site Closure

Alcoa

Duncan, SC • On-site

$96K - $132K/yr

Full-time

Re-posted 15 days ago


Key responsibilities

  • Provide strategic technical support for site closure planning, impoundment operations, maintenance, and closure activities.

  • Perform technical reviews of geotechnical investigations, closure designs, monitoring data, and related reports to support closure projects.

  • Lead initiatives to develop, review, and optimize policies, standards, and guidelines related to site closure and impoundment management.


Alcoa rating

8.0

Company rating: 8.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz


Job description

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.

Alcoa Transformation group is looking to fill the role of a Senior Engineer - Site Closure! Transformation is charged with the global responsibility to manage Alcoa's identified environmental liabilities and assets at closed locations and to provide technical assistance for operating locations' waste management needs to meet overall financial and risk avoidance goals.

This role is responsible for providing strategic technical support to Transformation Locations for all aspects relating to impoundment operations, maintenance, and closure, and ensuring adherence to the Global Industry Standard for Tailings Management (GISTM) and Alcoa's Impoundment Management System (IMS). This role will also serve as the Lead for the Integrated Closure Committee leading initiatives to enhance processes for Global site closure planning and Asset Retirement Obligation cost estimating.

Technical Lead - Integrated Closure Committee

  • Provide strategic technical input into the development of Global policies, standards, and guidelines establishing the framework to ensure implementation of cost-effective closure solutions that meet applicable regulatory and Alcoa requirements.
  • Perform technical gap assessments of site closure plans and associated cost estimates and support development of gap closure plans.
  • Provide recommendations to optimize the geotechnical designs, construction, and monitoring of Global closure strategies and designs
  • Conduct risk assessments and readiness reviews for closure execution.

Technical Consultant - Technical Support for Transformation Closure Projects

  • Perform technical reviews of studies, data, and reports including geotechnical investigation reports, seepage analyses, closure designs, monitoring data, QA/QC protocols, and related documents.
  • Provide technical guidance to Locations to perform required geotechnical site investigations, stability analyses, closure works, and maintenance and monitoring activities.
  • Interpret monitoring data and recommend modifications to optimize operations and maintenance programs.
  • Perform site visits to support development of closure plans, optimize O&M Programs, and provide technical support during active construction projects.
Technical Consultant - GISTM & Alcoa IMS Program Oversight, Maintenance, and Optimization
  • Provide technical support to Locations to develop scopes of work, review deliverables, and perform risk assessments for various impoundment projects.
  • Oversee program maintenance requirements to ensure ongoing conformance with Alcoa requirements while actively identifying opportunities to improve program efficiency and reduce risk.
  • Coordinate internal assurance reviews and external audits related to impoundment management with project teams.
  • Update technical standards, guidelines, and procedures based on lessons learned and industry standard practices.
  • Coordinate collection of relevant site data from the locations to support internalreporting requirements.

General Job Requirements

  • Bachelor's degree in Geotechnical Engineering, Geology, Civil Engineering, or a closely related engineering discipline.
  • Master's degree preferred in: Geotechnical Engineering, Geological Engineering, or similar field.
  • PE or PG license is preferred.
  • Minimum of 5 years' progressive engineering experience working on projects in an industrial, mining, process, manufacturing, or similar environment
  • Sound knowledge of internationally recognized tailings management standards and industry guidelines such as ICMM, ANCOLD, MAC/CDA, and GISTM.
  • Demonstrated experience in geotechnical engineering aspects of tailings dam closure planning, execution, and monitoring.
  • Experience performing geotechnical investigations, slope stability analyses and consolidation modelling.
  • Experience performing geotechnical risk assessments in accordance with industry practices, including evaluation of structural stability, and longterm performance of legacy impoundments.
  • Strong verbal and written communication, interpersonal and influencing skills with demonstrated ability to challenge effectively and drive outcomes.
  • Strong organizational and time management skills, capacity to manage multiple initiatives simultaneously and drive aggressive implementation plans and schedules
  • Travel requirements up to 15%

_____________________________________________________________________________

Chez Alcoa, vous pouvez contribuer a faconner la facon dont les responsabilites liees aux passifs environnementaux complexes et a la fermeture sont gerees a l'echelle d'un portefeuille mondial. A titre d'ingenieur principal au sein du groupe Transformation, vous fournirez un leadership technique pour l'exploitation, l'entretien et la fermeture des bassins de retenue, en soutenant la reduction des risques, l'alignement reglementaire et une planification efficace de la fermeture a long terme pour les sites fermes et en exploitation.

Aproposdurole

Vous offrirez un soutien strategique aux sites de Transformation pour l'exploitation et l'entretien des bassins de retenue, la planification de la fermeture et la supervision des programmes. Vous contribuerez a assurer l'alignement avec la Global Industry Standard for Tailings Management (GISTM) et le systeme de gestion des bassins de retenue d'Alcoa (IMS), tout en agissant comme responsable de l'ingenierie geotechnique pour le comite integre de fermeture afin d'ameliorer la planification globale de la fermeture des sites et l'estimation des couts lies aux obligations de mise hors service des actifs.

Responsabilites cles

  • Diriger les contributions geotechniques aux politiques, normes, lignes directrices, plans de fermeture et estimations de couts a l'echelle mondiale afin de soutenir des solutions rentables qui repondent aux exigences reglementaires et a celles d'Alcoa.

  • Evaluer les ecarts techniques dans les plans de fermeture des sites, les estimations de couts et l'etat de preparation a l'execution, puis soutenir l'elaboration de plans concrets pour les combler.

  • Examiner les etudes geotechniques, les rapports d'investigation, les analyses d'infiltration, les conceptions de fermeture, les donnees de surveillance, les protocoles d'assurance et de controle de la qualite ainsi que les livrables techniques connexes.

  • Conseiller les sites sur les investigations geotechniques, les analyses de stabilite, les travaux de fermeture, les activites d'entretien, les programmes de surveillance et les evaluations des risques.

  • Soutenir la supervision de la gestion des bassins de retenue en maintenant les exigences des programmes GISTM et IMS, en coordonnant les examensd'assuranceet les audits, et en identifiant les occasions d'ameliorer l'efficacite et de reduire les risques.

  • Utiliser les lecons apprises, les donnees des sites et les pratiques de l'industrie pour mettre a jour les normes techniques, les lignes directrices, les procedures et les exigences de rapports internes.

Ce que vous apportez au role

  • Un baccalaureat en genie geotechnique, en geologie, en genie civil ou dans une discipline d'ingenierie etroitement liee; une maitrise en genie geotechnique, en genie geologique ou dans un domaine similaire est un atout.

  • Au moins cinq annees d'experience progressive en ingenierie dans un environnement industriel, minier, de procede, manufacturier ou similaire.

  • Une connaissance des normes et lignes directrices internationalement reconnues en gestion des residus, notamment ICMM, ANCOLD, MAC/CDA et GISTM, afin de soutenir des decisions techniques coherentes et eclairees.

  • Une experience en planification, execution et surveillance de la fermeture de barrages de residus, ainsi qu'en investigations geotechniques, analyses de stabilite des pentes, modelisation de la consolidation et evaluations des risques pour des bassins de retenue existants.

  • De solides competences en communication, relations interpersonnelles, influence, organisation et gestion du temps pour remettre en question de facon constructive, prioriser le travail, gerer plusieurs initiatives et obtenir des resultats.

  • Un engagement demontre envers les pratiques de travail securitaires et la conscience des risques lors de l'examen des conceptions, de l'evaluation des conditions sur le terrain, du soutien aux visites de sites et des conseils lies aux bassins de retenue et aux activites de fermeture; un permis PE ou PG est un atout, et des deplacements peuvent etre requis jusqu'a 15 % du temps.

Dans cette publication, le masculin est utilise afin d'alleger le texte. Alcoa est fiere d'etre un milieu de travail offrant l'egalite des chances et un employeur appliquant des mesures d'action positive. Elle fait egalement partie des groupes mondiaux d'inclusion AWARE, AWN, EAGLE et ABLE. Seuls les candidats selectionnes dans le cadre du processus seront contactes.

About the Location

Alcoa is an international company with multiple locations and joint ventures across six continents. Wherever you choose to join us, you'll be joining a global team committed to advancing sustainability and delivering excellence and innovation. As industry pioneers, we are redefining what it means to be a sustainable aluminum company, bridging the journey from mines to metal.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

As a proud equal opportunity workplace and affirmative action employer, Alcoa is dedicated to providing equal opportunities and equal access to all individuals regardless of a person's gender, age, race, ethnicity, sexual orientation, gender identity, religion, nation of origin, disability, veteran status, language spoken or any other characteristic or status protected by the laws or regulations in the places where we operate.

If you have visited our website in search of information on U.S. employment opportunities or to apply for a position, and you require an accommodation, please contact Alcoa Recruiting via email at gssrecruiting@alcoa.com.

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!

Your work. Your world. Shape them for the better.


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About Alcoa

Sourced by ZipRecruiter

Alcoa is a global industry leader in the production of bauxite, alumina and aluminum, a position enhanced by a portfolio of value-added cast products and select energy assets. Since developing the aluminum industry more than 135 years ago, Alcoa has built a legacy of breakthrough innovations and best practices that have led to efficiency, safety, sustainability and stronger communities wherever we operate.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Pittsburgh, PA, US

Year founded

1888

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