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Technical Support Manager Jobs in Boiling Springs, SC

Morris Business Solutions

Level 2 IT Technician

Duncan, SC · On-site

$45K - $60K/yr

Technical Support: Provide advanced technical support to clients, resolving complex issues efficiently and effectively. Handle escalations from Level 1 support, manage service tickets, and ensure ...

Alcoa

Senior Engineer - Site Closure

Duncan, SC

$96K - $132K/yr

... technical assistance for operating locations' waste management needs to meet overall financial and risk avoidance goals. This role is responsible for providing strategic technical support to ...

Stäubli

Robotics Service Manager

Duncan, SC

Coach, support, and evaluate service engineers to build technical capability, accountability, and a ... Manage Performance and KPIs: Track service metrics, financial performance, and operational trends ...

Stäubli

Robotics Service Manager

Duncan, SC

Coach, support, and evaluate service engineers to build technical capability, accountability, and a ... Manage Performance and KPIs: Track service metrics, financial performance, and operational trends ...

Draxlmaier Group

Head of Technical Planning

Duncan, SC · On-site

Manage personnel planning, performance management, training, and employee development. * Oversee ... Support new product launches and ensure efficient industrialization of new programs. * Drive ...

Auria Solutions

IT Analyst

Spartanburg, SC · On-site

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Incident Management and Documentation * Log and manage IT incidents and service requests using ...

Auria Solutions

IT Analyst

Spartanburg, SC

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Incident Management and Documentation * Log and manage IT incidents and service requests using ...

Auria Solutions

IT Analyst

Spartanburg, SC

Technical Support * Provide onsite and remote technical support for manufacturing IT systems, ... Incident Management and Documentation * Log and manage IT incidents and service requests using ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boiling Springs, SC

Technical Support Manager information

See Boiling Springs, SC salary details

$25.8K

$75.3K

$129.2K

How much do technical support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technical support manager in Boiling Springs, SC is $75,277.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Boiling Springs, SC?

The most popular types of Technical Support jobs in Boiling Springs, SC are:

What job categories do people searching Technical Support Manager jobs in Boiling Springs, SC look for?

The top searched job categories for Technical Support Manager jobs in Boiling Springs, SC are:

What cities near Boiling Springs, SC are hiring for Technical Support Manager jobs?

Cities near Boiling Springs, SC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boiling Springs, SC as of June 2026, with employment types broken down into 2% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $75,277 per year, or $36.2 per hour.

Level 2 IT Technician

Morris Business Solutions

Duncan, SC • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Join Our Dynamic Team as a Level 2 IT Technician at Morris Business Solutions!

About Morris Business Solutions:

At Morris Business Solutions, we are more than just a company; we are a family dedicated to innovation and excellence. As a Premier Platinum dealer for Xerox and Kyocera, and a leading IT Managed Service Provider (MSP), we deliver state-of-the-art technology solutions to businesses across North and South Carolina. Our comprehensive services include computers, servers, cybersecurity, telephones, copiers, faxes, printers, and managed IT services. Joining our team means becoming part of a family-run business that values each team member and prioritizes their growth and well-being.

Why Work for Morris Business Solutions:

  • Supportive and Motivational Environment: Experience a family-style work atmosphere where our team members are not just colleagues but a support system for your success.

  • Competitive Benefits: Enjoy a comprehensive benefits package, including a 401K with a company match, ensuring your financial well-being.

  • Career Growth: We are a growing company with ample room for career advancement. Your success is our priority, and we provide the tools and opportunities for your professional development.

About the Role:

As a Level 2 IT Technician, you will play a crucial role in providing technical support and ensuring the smooth operation of our clients' IT environments. You will troubleshoot issues, collaborate with the team, and deliver exceptional IT services.

Key Responsibilities:

  • Technical Support: Provide advanced technical support to clients, resolving complex issues efficiently and effectively. Handle escalations from Level 1 support, manage service tickets, and ensure timely resolution of incidents and service requests.

  • Network Management: Assist in configuring, monitoring, and optimizing network systems to deliver reliable and secure connectivity.

  • Hyper-V and Azure: Support virtual environments using Hyper-V and cloud platforms like Azure.

  • Documentation: Maintain detailed documentation of system configurations, procedures, and changes.

  • Customer Service: Provide exceptional customer service, ensuring client satisfaction and maintaining strong client relationships.

Preferred Experience with:

  • Advanced Technical Troubleshooting: Proficient in efficiently resolving complex technical issues, ensuring minimal downtime.

  • Network Management: In-depth knowledge of network configurations, monitoring, and optimization within the MSP landscape, with a focus on delivering reliable and secure connectivity.

  • IT MSP Experience: Demonstrated experience working within an IT Managed Service Provider environment, understanding the dynamics and demands of managed IT services.

  • Customer Service: Strong customer service skills with a focus on client satisfaction and relationship management.

  • Incident Management: Proactive approach to incident management, minimizing service disruptions and swiftly resolving issues to uphold the high standards of MSP service delivery.

Qualifications:

  • Minimum 3 years of experience in IT support or a similar role.

  • Proficiency with Windows and Linux operating systems.

  • Experience with virtualization technologies (e.g., VMware, Hyper-V).

  • Strong knowledge of network protocols, firewalls, and security measures.

  • Excellent troubleshooting and problem-solving skills.

  • Strong communication and documentation skills.

  • Ability to work both independently and as part of a team.

  • Valid driver’s license and clean driving record.

Compensation and Benefits:

  • Medical, Dental, and Vision Insurance

  • Life and Disability Insurance

  • 401K with company match

  • Company-paid Life Insurance

  • Paid Time Off plus Paid Holidays

  • Yearly Raises

  • Employee Assistance Programs

  • Training and Development Opportunities

  • Presidents Club Trip for highest-rated employees

Ready to take your career to the next level? Join us at Morris Business Solutions and be a part of a team that values your expertise and fosters your professional growth. Apply today to become our next Level 2 IT Technician!

Annual Compensation: $45,000 to $60,000 DOE