ZipRecruiter

Log In

1

Technical Support Manager Jobs in Boiling Springs, SC

Kelly Services

Technical Services Scientist

Greer, SC

$90K - $105K/yr

Support the development, optimization, scale-up, and transfer of manufacturing processes ... Strong attention to detail with the ability to manage multiple priorities and projects. * Ability ...

Gunnebo Entrance Control

Technical Service Manager

Duncan, SC · On-site

$107K - $107K/yr

Role Overview Gunnebo Entrance Control is looking for an experienced Technical Service manager to ... Collaborate with cross-functional teams include sales, engineering, and customer support to ...

Morris Business Solutions

Level 2 IT Technician

Duncan, SC · On-site

$45K - $60K/yr

Technical Support: Provide advanced technical support to clients, resolving complex issues efficiently and effectively. Handle escalations from Level 1 support, manage service tickets, and ensure ...

InterSources Inc.

Technical Writer

Spartanburg, SC · On-site

Deliverables will support cybersecurity, IT operations, knowledge transfer, incident response ... collaboration/document-management capabilities. * Apply consistent terminology, formatting ...

VIVA USA INC

Technical Writer

Spartanburg, SC · On-site

Deliverables will support cybersecurity, IT operations, knowledge transfer, incident response ... collaboration/document-management capabilities. Apply consistent terminology, formatting ...

Innosoul inc

Technical Writer

Spartanburg, SC · On-site

... maps, and supporting visuals. 5. Demonstrated experience producing SOPs, runbooks, system ... or IT service-management environments. 2. Experience with documentation recovery, knowledge ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Boiling Springs, SC

Technical Support Manager information

See Boiling Springs, SC salary details

$25.8K

$75.3K

$129.2K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Boiling Springs, SC is $75,277.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Boiling Springs, SC?

The most popular types of Technical Support jobs in Boiling Springs, SC are:

What job categories do people searching Technical Support Manager jobs in Boiling Springs, SC look for?

The top searched job categories for Technical Support Manager jobs in Boiling Springs, SC are:

What cities near Boiling Springs, SC are hiring for Technical Support Manager jobs?

Cities near Boiling Springs, SC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Boiling Springs, SC as of June 2026, with employment types broken down into 2% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $75,277 per year, or $36.2 per hour.

Technical Services Technician - Continues Improvement

WAI Global

Cowpens, SC • On-site

$15.75 - $21/hr

Full-time

Re-posted 23 days ago

Job description

Job Type
Full-time
Description
General Summary
Position is responsible for testing, investigation, evaluation, and diagnosis of alternators, starter motors, wiper motors and other automotive electric equipment including their components. This position has customer support activities. Troubleshooting customer issues and diagnosing root cause for resolution. This position is responsible for customer satisfaction with products and services.
Reporting Relationships / Scope
  • Perform Quality reliability testing and failure mode analysis
  • Inspections and testing of Quality Response System (QRS) evaluations
  • Warranty claims evaluations
  • Validation of supplier samples against OE and WAI specifications
  • Communication with Sales and Director of Quality in regard to product quality related issues
  • Communication leading to completion of improvement projects
  • Provide telephone customer technical support
  • Inter departmental Technical Support
  • Gain & maintain customer confidence. This means being "the voice of the customer".
  • Perform Tester calibration and repairs
  • Maintain and enforce all company policies pertaining to the Quality Dept.
  • Maintain high levels of productivity, efficiency, and quality.

Primary/Key Responsibilities
  • Responsible for the adhering to the policies set forth by the Director of Quality, and WAI Engineering.
  • Direct use of our Quality Response System and all features contained within. A system of tracking customer complaints of quality concerns.
  • Use of measuring/testing equipment, and mechanical tools while performing work item and customer evaluations.
  • Perform Quality reliability testing and failure mode analysis
  • Inspections and testing of product in QRS evaluations
  • Validation of supplier samples against OE and WAI specifications
  • Testing equipment calibration and repairs
  • Detail diagnostics (at the component level) of WAI products related to customer evaluations of labor claims or customer specific requests via the QRS system.
  • Interaction with all WAI departments by providing technical support (Sales, Customer Service, Product Management and others)
  • Managing and providing technical telephone support to customers related to rotating electrical equipment and components
  • Assisting customers with cross references and product lookup
  • Monitor progress in resolution to identified problems leading to completion of improvement projects
  • This position may require travel when needed for support activities due to quality issues or training.
  • Other non-Quality related duties may be needed and assigned.

Requirements
Education: College Diploma with min 2 years of related industry experience or High School diploma with min of 5 years of related industry experience
Years of Experience: 2-5 years of related experience in automotive industry
Special Certifications or Technical Skills: Good working knowledge of DC vehicle electrical systems. Prior knowledge of commodities to be working with Alternators and Starters specifically and testing and diagnosing failure modes within these commodities. Good understanding of electronics in automotive applications. Mechanically inclined and must be able to work with hand tools and different types of measuring/testing equipment.
ASE certification and asset.
Computer Skills: Windows environment working knowledge of Microsoft Office with emphasis on Excel, Power Point Presentation and Outlook
Skills and Ability: Following instructions, responding to management direction, must be mechanically inclined. Able to work with a variety of mechanical tools and measuring/testing equipment.
Language Skills: Good verbal and written communication skills needed. Phone experience or customer service experience a plus. This position will have direct customer contact. Ability to effectively present information in reports, PPT presentations and in one-on-one or small group situations with customers/employees.
Personal Attributes: Use time efficiently, work well under pressure, safety and security conscious, and customer satisfaction focus .

Apply