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Technical Support Manager Jobs in Baltimore, MD (NOW HIRING)

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

Description SAIC is seeking a Tier 1 (Junior) Technical Support Analyst , with Information ... User Account Management. * Monitor System Status. * Report on System Outages. * Log outage ...

DVSport

Replay Technical Support Specialist

Baltimore, MD · Remote

$45K - $55K/yr

This position will report directly to a Regional Account Manager and indirectly to the National Director of Account Management. What We Look For:Seeking Candidates with Technical Hardware and Support ...

SAIC

Tier Two Technical Support

Aberdeen, MD · On-site

$120K - $160K/yr

Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information ... Basic understanding management / operation of both Virtualization and Containerization technologies ...

SAIC

Tier Three Technical Support

Aberdeen, MD · On-site

Description SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information ... Administrator / Service Account Management. * Software / Firmware Updates and Patching.

Nightwing

Senior Technical Support Engineer

Annapolis, MD · On-site

$122K - $253K/yr

Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical ... Independently manage and execute all functional responsibilities for assigned systems or programs ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Baltimore, MD

Technical Support Manager information

See Baltimore, MD salary details

$29.3K

$85.4K

$146.6K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Baltimore, MD is $85,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
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For Technical Support Manager jobs in Baltimore, MD, the most frequently searched job titles are:

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The top searched job categories for Technical Support Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Technical Support Manager jobs?

Cities near Baltimore, MD with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $85,367 per year, or $41 per hour.

Tier Three Technical Support

SAIC

Aberdeen Proving Ground, MD • On-site

Other

Re-posted 12 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 224 rated it services

Job description

Job ID: 2614600
Location: Aberdeen Proving Ground, MD, US
Date Posted: 2026-07-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: TS/SCI with Poly
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking a Senior (Tier 3) Technical Support Analyst, with in-depth Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.
This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.
JOB DUTIES:
  • Provide detailed technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
  • TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
  • Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
  • Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution.
  • Other duties will include Tier 3 level support covering:
  • Advanced Troubleshooting of Hardware and Software Problems.
  • Administrator / Service Account Management.
  • Software / Firmware Updates and Patching.
  • Troubleshoot Existing Dataflows with External Teams.
  • Assist in New Dataflows for Emerging Data / Capability Requirements.
  • Perform system configuration management.
  • Rectify or substantiate system deviations.

Qualifications
REQUIRED EXPERIENCE AND CLEARANCE:
  • Bachelor's degree in Information Technology/Computer Science or equivalent technical field or a Management/Leadership Degree and fourteen (14) years of overall experience.
  • 5 or more years of direct experience in IT or information assurance or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Additional years' experience accepted in lieu of a degree.
  • IATII Level Certification (Security+) in line with DoD 8570.
  • Experience working with Windows OS and Linux Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
  • TS/SCI Security Clearance is required to begin employment and to maintain employment on the contract. Must be able to obtain a TS/SCI with a Counterintelligence (CI) polygraph within 6 months of hire.
  • Dual citizenship is a disqualifier for this position.

REQUIRED SKILLS:
  • Over 5 years' in-depth experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Ability to read, understand, analyze, and modify network and electronic diagrams and troubleshoot major system errors.
  • Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help.)
  • Strong background in Microsoft Office tools.
  • Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
  • In-depth experience with the following:
  • Linux, specifically RedHat variety.
  • Security (SELinux.)
  • Security (ACL.)
  • Security (PAM.)
  • Coding (BASH.)
  • Coding (Puppet.)
  • YAML.
  • Network (TCP/IP.)
  • Network (DHCP Server, Linux.)
  • Network (DNS Server, Linux & Windows.)
  • Provisioning (PXE / Anaconda.)
  • Active Directory.
  • Niagara Files.
  • Public Key Infrastructure.
  • Understand network operations and implement/direct repairs.
  • Accept and work on new assignments with little to no supervision.
  • Mentor and train junior personnel.
  • Provide technical briefs and reports to senior customer personnel on system issues and planned resolutions outlining system impact, downtimes, and risk.

DESIRED SKILLS:
  • Familiarity with the systems being supported by this help desk.
  • Knowledgeable with communication security and signals intelligence designs and operations.
  • Knowledgeable with Quality Assurance (QA) policies and procedures for DoD systems.
  • Knowledgeable with satellite communications (SATCOM) and radio frequency (RF) systems.
  • Experience with tactical and national intelligence collection systems.
  • Prior military IT or networking experience is a plus.
  • Relevant computing environment certification. (Linux+, Microsoft Windows Certified Administrator, Red Hat Certified Administration).

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

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