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Technical Support Manager Jobs in Baltimore, MD (NOW HIRING)

Technical Support

Annapolis, MD

$37K - $46K/yr

Supports computer users with installation of basic hardware/software and networking components to ... SINGH Technical Recruiter Integrated Resources, Inc. IT Life Sciences Allied Healthcare CRO ...

Support customers using CGM proprietary products by answering calls for technical support ... Manage multiple open cases and provide timely updates to internal and external customers. Your ...

Work with Quality Assurance, Development, Product Management, Technical Publications, and Training ... Contribute to customer support knowledgebase. Work directly with the Customer's NOC to open and ...

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Technical Support Manager information

See Baltimore, MD salary details

$29.3K

$85.4K

$146.6K

How much do technical support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for technical support manager in Baltimore, MD is $85,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $103,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Baltimore, MD?

The most popular types of Technical Support jobs in Baltimore, MD are:

What are popular job titles related to Technical Support Manager jobs in Baltimore, MD?

For Technical Support Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Baltimore, MD look for?

The top searched job categories for Technical Support Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Technical Support Manager jobs?

Cities near Baltimore, MD with the most Technical Support Manager job openings:

Infographic showing various Technical Support Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $85,367 per year, or $41 per hour.

Engineering Technical Support Manager 2

NORTHROP GRUMMAN

Annapolis, MD • On-site

$139K - $209K/yr

Full-time

Medical, Life, PTO

Posted 21 days ago


Northrop Grumman rating

8.2

Company rating: 8.2 out of 10

Based on 363 frontline employees who took The Breakroom Quiz

88th of 540 rated manufacturers


Job description

RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE REQUIRED FOR START: Yes
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time
Description
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
The Naval & Oceanic Systems business unit headquartered in Annapolis, MD is seeking dependable individuals willing to work in a collaborative environment and who are interested in expanding their horizons.
The Hardware Engineering Department is seeking a leader to manage the mechanical drafting team, consisting of CAD modelers, drafting and design checking. Emphasis is placed on leading a team of drafters and engineers that supports both development and production programs, ensuring quality engineering solutions. Duties will include managing the day-to-day workload of the team, interfacing with the program teams to help meet schedule, performance reviews, work load forecasting, and interfacing with external partners. This is a dual role manager position, involving significant technical responsibilities as well.
Our engineering work includes full life-cycle programs including design, development, system integration, hands-on testing, training, and production. The successful candidate will demonstrate a broad skill set that is balanced between interpersonal, business, and technical capabilities. The successful candidate will have a track record as an effective communicator and problem solver who is able to develop and maintain good working relationships with both internal and external stakeholders. The ideal candidate will also have the ability to operate in a team environment and collaborate across the sector business areas as required to accomplish team goals.
This position is dual role, encompassing both people management and project/technical leadership. Roles and responsibilities include, but are not limited to:
  • Functional management of 10 to 12 designers, to include performance management, career development, staffing, and compensation planning
  • Providing project and technical oversight for design activities performed by the group
  • Maintaining and ensuring application of design processes and guidelines used in the group
  • Developing proposal inputs and reviewing proposal content for both internal and external customers
  • Collaborating with peer managers to ensure consistency across multiple work groups
  • Supporting department initiatives, recruiting, technology roadmap creation, cross-campus/sector involvement, and internally funded projects
  • Recruiting, interviewing, and hiring new personnel
  • Fostering employee engagement and knowledge sharing

The successful candidate should have demonstrated experience in multi-disciplinary hardware design and analysis, an understanding of design for manufacturing practices, production engineering, developing engineering processes and procedures, and an understanding of engineering's role in supporting small to medium production quantities.
Basic Qualifications:
  • Master's Degree in a STEM related field with 6 years of relevant experience; OR a Bachelor's Degree in a STEM related field with 8 years of relevant experience; OR an Associate's Degree in a STEM related field with 10 years of relevant experience; OR a High School Diploma/GED with 12 years of relevant experience is required
  • Minimum of 6 years experience in MCAD design, creating 3D CAD models and engineering drawings of mechanical and electro-mechanical assemblies
  • Minimum of 6 years experience with Product Lifecycle Management (PLM) tools
  • Strong communication and interpersonal skills and ability to work within diverse teams
  • Demonstrated ability to lead and motivate teams as a functional manager, program manager, technical lead, and/or other significant leadership role
  • Proficiency in using common engineering design, production and office tools
  • US Citizen with active Secret clearance. Ability to obtain and maintain a TS/SSBI and pass a polygraph

Preferred Qualifications:
  • Experience with both Siemens NX, Teamcenter and Mission Product Lifecycle Management (MPLM)
  • Experience in using the following standards for design development:
    • ASME Y14.100 - Engineering Drawing Practices
    • ASME Y14.5 - Dimensioning and Tolerancing
    • ASME Y14.41 - Digital Product Definition Data Practices
    • MIL-STD-31000 - Technical Data Packages
  • Experience with Design for Manufacturability principles, GD&T interpretation, and tolerance stack up analysis
  • Previous design experience with subsea vehicles and mechanical packages
  • Able to work in a fast paced environment where multiple projects are being developed and deployed simultaneously
  • Experience with program management, functional management, and/or customer management
  • Experience with business development activities
  • Active TS/SCI clearance with polygraph

NGFeaturedJobs
Primary Level Salary Range: $139,800.00 - $209,800.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939