ZipRecruiter

Log In

1

Technical Support Manager Jobs in Athens, GA (NOW HIRING)

Landmark Properties

Infrastructure Manager

Athens, GA · On-site

The primary role of the Infrastructure Manager is to manage, secure, and continuously improve ... Provide technical support, mentorship, and guidance to other IT staff. * Perform other work as ...

Landmark Properties

Infrastructure Manager

Athens, GA · Hybrid

The primary role of the Infrastructure Manager is to manage, secure, and continuously improve ... Provide technical support, mentorship, and guidance to other IT staff. * Perform other work as ...

Mach10 Solutions

Quality engineer

Danielsville, GA · On-site

$70 - $90/hr

Field Services Nationwide on‑site technical support, installation and maintenance from highly ... Project Management End‑to‑end project coordination with clear communication and on‑time ...

ABB

Strategic Segment Proposal Engineer

Athens, GA · Remote

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for developing Technical & Commercial Proposals for ABB Electrification's focused industry segments (data ...

Stevens Industries

Engineering CAD Technician

Talmo, GA

$22 - $25/hr

... managers to ensure design accuracy and compliance. * Perform quality checks and revisions on CAD models and documents. * Maintain and organize CAD files and databases. * Provide technical support and ...

previous page

Showing results 41-60

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Athens, GA

Technical Support Manager information

See Athens, GA salary details

$28.5K

$83K

$142.4K

How much do technical support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support manager in Athens, GA is $82,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $100,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Athens, GA?

The most popular types of Technical Support jobs in Athens, GA are:

What are popular job titles related to Technical Support Manager jobs in Athens, GA?

For Technical Support Manager jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Athens, GA look for?

The top searched job categories for Technical Support Manager jobs in Athens, GA are:

What cities near Athens, GA are hiring for Technical Support Manager jobs?

Cities near Athens, GA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,957 per year, or $39.9 per hour.

Infrastructure Manager

Landmark Properties

Athens, GA • On-site

Full-time

Re-posted 11 days ago

Job description

Job Description
The primary role of the Infrastructure Manager is to manage, secure, and continuously improve Landmark Properties' hybrid infrastructure environment - spanning on-premise Microsoft Windows Server and Active Directory systems, VMware virtualization and storage infrastructure, corporate network infrastructure, and Microsoft Azure and Microsoft 365 cloud services. The role requires deep expertise bridging traditional on-premise data center operations with Azure-based hybrid cloud architecture, including hybrid identity, connectivity, and disaster recovery between the two environments. In addition, the Infrastructure Manager will build standards, procedures, and make strategic recommendations for the company for the purposes of budget planning and long-term decision making. The ideal candidate will have a strong background in enterprise infrastructure technology and excellent interpersonal, problem-solving, and organizational skills.
Reports to: Associate Vice President - Information Technology
Direct Reports: 1 (IT Transitions Specialist)
Duties/Responsibilities: The duties listed below are an outline of the Infrastructure Manager's responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.
  • Manage and maintain the organization's on-premise physical and virtual server environment including VMWare ESXi Servers, SAN storage, and networking, ensuring optimal performance, reliability, and security.
  • Manage the corporate on-premise Microsoft environment, including Windows Server, Active Directory, DNS/DHCP, Group Policy, and file/print services.
  • Design, implement, and maintain a secure hybrid-cloud architecture connecting on-premise infrastructure with Microsoft Azure, including site-to-site VPN/ExpressRoute connectivity, Azure Virtual Machines and networking, and hybrid identity (Azure AD Connect / Microsoft Entra Connect).
  • Manage Microsoft 365, SharePoint, and Teams platforms including user access, permissions, and integrations.
  • Manage and maintain the organization's disaster recovery plan, including Azure Site Recovery and Azure Backup, and ensure reliability of backup systems for on-premise servers, the M365 environment, and network infrastructure.
  • Manage corporate network infrastructure including switches, firewalls, wireless, and site connectivity across on-premise and cloud environments.
  • Design and recommend solutions, investments, and operating and capital expenses (budget) for infrastructure-related hardware, software, and cloud services to improve and maintain the corporate infrastructure.
  • Maintain, develop, and implement IT policies, procedures, documentation, and work instructions related to all duties and responsibilities.
  • Evaluate software and cloud solutions for accuracy, business impact, and best fit for the organization.
  • Monitor and maintain the organization's digital security across on-premise and Azure environments, including patching, endpoint protection, and access controls.
  • Provide technical support, mentorship, and guidance to other IT staff.
  • Perform other work as assigned, including assisting others or providing backup for other team members, as needed.

Education & Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • At least 3 years of hands-on experience managing a corporate IT environment, including experience supporting both on-premise infrastructure and a Microsoft Azure hybrid-cloud environment.
  • Preferred certifications would include VMWare (VCP) and Microsoft (Azure Administrator Associate, Azure Solutions Architect, etc.)

Preferred Knowledge, Skills, & Abilities:
  • Strong knowledge of VMware virtualization (vSphere, ESXi, vCenter), SANs, and enterprise storage.
  • Strong knowledge of on-premise Microsoft infrastructure: Active Directory, Group Policy, DNS/DHCP, and Windows Server.
  • Strong knowledge of Microsoft Azure hybrid-cloud services: Azure AD/Microsoft Entra ID, Azure Virtual Machines, Azure networking (VPN Gateway/ExpressRoute), Azure Backup, and Azure Site Recovery.
  • Working knowledge of PowerShell scripting and automation.
  • Working knowledge of Microsoft 365/Office 365 Administration.
  • Excellent problem-solving and organizational skills.
  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Experience with Intune, Autopilot, and Microsoft Defender is desired.
  • Experience with hybrid identity synchronization (Azure AD Connect/Microsoft Entra Connect) is desired.

Work Environment: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Travel: May require travel to sites as needed, around 10%.
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
  • Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-LF1
Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply