ZipRecruiter

Log In

1

Technical Support Manager Jobs in Athens, GA (NOW HIRING)

Stellantis

Technical Product Process Supervisor

Athens, GA · On-site

$139K - $161K/yr

The Technical Product Process Supervisor will be responsible for managing designated manufacturing ... Support for Your Growth and Giving Back We believe in investing in your future and your passions:

New

Stellantis

Technical Product Process Supervisor

Athens, GA

$139K - $161K/yr

The Technical Product Process Supervisor will be responsible for managing designated manufacturing ... Support for Your Growth and Giving Back We believe in investing in your future and your passions:

New

RWE

Manager, O&M

Carlton, GA · On-site

Technical Support * Perform operational analysis as required to support Asset Management and Project Development functions * Create, review and distribute daily, weekly, monthly, and annual ...

RWE

Manager, O&M

Carlton, GA · On-site

Technical Support * Perform operational analysis as required to support Asset Management and Project Development functions * Create, review and distribute daily, weekly, monthly, and annual ...

AstraZeneca GmbH

Quality Control Manager

Bogart, GA · On-site

$113 - $169/hr

... technical support for new registrations. In addition, the QC Manager will support development and execution of the Global Lab Systems Strategy , including annual goals and objectives , long-range ...

RWE AG

Manager, O&M

Carlton, GA · On-site

$90 - $130/hr

Technical Support * Perform operational analysis as required to support Asset Management and Project Development functions * Create, review and distribute daily, weekly, monthly, and annual ...

RWE Gruppe

Manager, O&M

Carlton, GA · On-site

$110 - $140/hr

Technical Support * Perform operational analysis as required to support Asset Management and Project Development functions * Create, review and distribute daily, weekly, monthly, and annual ...

Pro Mach, Inc.

Customer Care Manager

Statham, GA · On-site

Zalkin Americas is seeking a talented Customer Care Manager to provide technical support to the service technician staff in providing excellent service to customers. This involves ensuring customers ...

Promachbuilt

Customer Care Manager

Statham, GA

Zalkin Americas is seeking a talented Customer Care Manager to provide technical support to the service technician staff in providing excellent service to customers. This involves ensuring customers ...

Zalkin Americas LLC

Customer Care Manager

Statham, GA · On-site

Zalkin Americas is seeking a talented Customer Care Manager to provide technical support to the service technician staff in providing excellent service to customers. This involves ensuring customers ...

AstraZeneca

Quality Control Manager

Bogart, GA · On-site

... technical support for new registrations. In addition, the QC Manager will support development and execution of the Global Lab Systems Strategy, including annual goals and objectives, long-range ...

Mach10 Solutions

Quality Analyst

Comer, GA · On-site

$70 - $90/hr

Field Services Nationwide on‑site technical support, installation and maintenance from highly ... Project Management End‑to‑end project coordination with clear communication and on‑time ...

Koitecc Solutions

IT Manager

Athens, GA · On-site

$85 - $135/hr

Lead delivery of technical support services for faculty, staff, and students. * Establish service ... Personnel Management and Professional Development * Supervise IT staff and student employees.

W3Global Inc.

Maintenance Manager

Pendergrass, GA

$120K - $125K/yr

The Maintenance Manager will oversee daily maintenance operations for manufacturing equipment ... We are committed to providing both technical support and industry expertise to simplify the hiring ...

New

TeamLogic IT

MSP Level 3 Technician

Flowery Branch, GA · On-site

$65K - $80K/yr

... Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Athens, GA

Technical Support Manager information

See Athens, GA salary details

$28.5K

$83K

$142.4K

How much do technical support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support manager in Athens, GA is $82,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $100,400.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Athens, GA?

The most popular types of Technical Support jobs in Athens, GA are:

What are popular job titles related to Technical Support Manager jobs in Athens, GA?

For Technical Support Manager jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Athens, GA look for?

The top searched job categories for Technical Support Manager jobs in Athens, GA are:

What cities near Athens, GA are hiring for Technical Support Manager jobs?

Cities near Athens, GA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,957 per year, or $39.9 per hour.

Technical Product Process Supervisor

Stellantis

Athens, GA • On-site

$139K - $161K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

13th of 45 rated automakers

Job description

The Technical Product Process Supervisor will be responsible for managing designated manufacturing processes in a fast paced, high volume, unionized, manufacturing environment. The Technical Product Process Supervisor will be responsible for ensuring conformance of processes and coordinating engineering, tooling and quality changes in their assigned area/department. The selected candidate will coordinate all safety, quality, delivery, cost and morale initiatives. Provide coaching and mentoring to team members (both bargaining unit and supervisory) regarding World Class Manufacturing techniques for problem solving and corrective action implementation. The Technical Product Process Supervisor will interface with Corporate Engineering, Program Management, Product Engineering and Supplier Quality to assure compliance to build requirements as well as to drive product changes necessary to improve quality.

Responsibilities will include but are not limited to the following:

  • Responsible for the direct supervision of bargaining unit employees
  • Manage Process Sheets through Advanced Manufacturing Planning System (AMPS), propose modifications and guarantee process standardization across all shifts.
  • Analyze quality data, prioritize issues based on quality data and provide recommendations for improvement to the team.
  • Manage and lead part/process changes that affect the floor
  • Audit and manage process parameters and identify optimal strategy based on CP-CPK results
  • Root cause vehicle dimensional parameter issues to improve quality metrics
  • Ensure non-conforming parts are identified and processed
  • Collaborate with Team Leaders, Engineers and other roles in continuous improvement activities
  • Actively participate and lead kaizen project activities centered on Safety, Cost, Quality and throughput improvements and waste reduction opportunities identified through cost deployment

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

What Stellantis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply