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Technical Support L3 Jobs (NOW HIRING)

Zoomcar

Senior Technical Support Specialist

Atlanta, GA · On-site

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Strong understanding of TCP/IP, routing protocols, L2/L3 switching. * Experience with security ...

Fortinet

Senior Technical Support Specialist

Sunnyvale, CA · On-site

$87K - $107K/yr

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Strong understanding of TCP/IP, routing protocols, L2/L3 switching. * Experience with security ...

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As of Sep 10, 2026, the average hourly pay for technical support l3 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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L2/L3 Support Lead (Java, Springboot, Microservices) - Fort Myers, Florida - W2 Contract

Fort Myers, FL • On-site

Rootshell Enterprise Technologies, Inc.
11 - 50 employees
Learn more about Rootshell Enterprise Technologies, Inc.external

Other

Re-posted 9 days ago

Job description

L2/L3 Support Lead (Java, Springboot, Microservices) - Fort Myers, Florida
Job Title: L2/L3 Support Lead (Java, Springboot, Microservices)
Location: Fort Myers, Florida
Employment Type: W2 Contract
Candidate should be ready to work from client location Fort Myers, Florida
Position Overview: The L2/L3 Support Lead will be responsible for providing advanced technical support for our eCommerce platforms. This role requires a strong background in Java Springboot, Microservices, NodeJs, GraphQL, NextJs, and ReactJS. The ideal candidate will have extensive experience in the eCommerce domain and possess excellent communication skills to effectively interact with clients.
Key Responsibilities:
• Lead and manage the L2/L3 support team to ensure timely resolution of technical issues.
• Provide advanced technical support for eCommerce platforms, including troubleshooting and resolving complex issues.
• Collaborate with development teams to identify and resolve software defects and performance issues.
• Monitor system performance and implement optimizations to ensure high availability and reliability.
• Develop and maintain support documentation, including knowledge base articles and troubleshooting guides.
• Communicate effectively with clients to understand their needs and provide timely updates on issue resolution.
• Conduct root cause analysis and implement preventive measures to avoid recurring issues.
• Participate in on-call support rotation to provide 24/7 support coverage.

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