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Technical Support L3 Jobs (NOW HIRING)

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site +1

We are seeking a Technical Support Engineer to support our world-class packet microwave and ... Working knowledge of L2/L3 networking and protocols, including VLANs, routing, and SNMP, as applied ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

We are seeking a Technical Support Engineer to support our world-class packet microwave and ... Working knowledge of L2/L3 networking and protocols, including VLANs, routing, and SNMP, as applied ...

Zoomcar

Technical Support Specialist

Atlanta, GA · On-site

Strong understanding of TCP/IP, routing protocols, L2/L3 switches * Experience with security ... Previous experience providing technical support, preferably supporting data networking products and ...

Coram

Technical Support Engineer

Sunnyvale, CA · On-site

As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via ... Strong networking fundamentals with a clear understanding of packet flow (L1-L3) and common failure ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Strong understanding of TCP/IP, routing protocols, L2/L3 switching. * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Strong understanding of TCP/IP, routing protocols, L2/L3 switching. * Experience with security ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Strong understanding of TCP/IP, routing protocols, L2/L3 switching. * Experience with security ...

Fortinet

Technical Support Engineer

Atlanta, GA · Hybrid

As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ... Strong understanding of TCP/IP, routing protocols, L2/L3 switching. * Experience with security ...

Fortinet

Senior Technical Support Engineer

Santa Clara, CA · On-site

$87K - $107K/yr

Provide technical support to customers on security devices and Cloud deployments. * Perform ... Apply networking knowledge with a focus on L2, L3, L4, and L7. * Debug and troubleshoot networking ...

AI Chopping Block

L3 Technical Escalations & Diagnostic Runbooks: Serve as the final support escalation tier for high-severity integration failures, API payload malformations, and network layer dropouts; author ...

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Technical Support Engineer

Miami, FL • On-site, Remote

Intracom Telecom
See more jobs at Intracom Telecomexternal

Full-time

Posted 7 days ago

Job description

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.
Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.
About the Role:We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA. The successful candidate will work directly with hardware & software in both lab and customer-site environments, supporting link commissioning, network integration, and troubleshooting throughout the product lifecycle.
Responsibilities
  • Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to microwave (MW) and millimeter-wave (mmW) systems and related network protocols
  • Travel to customer sites to supervise the installation, alignment and commissioning of trial systems and train customer engineers to install and operate our wireless solutions
  • Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
  • Collaborate with internal engineering and R&D teams on escalations and product improvement to resolve complex technical challenges and enhance customer service experience
  • Liaise directly with customer engineering teams to communicate findings and resolutions and prepare technical documentation and reports using Microsoft Office and SQL
  • Investigating and resolving throughput and performance issues reported on deployed wireless links

Requirements
  • Associate or Bachelor's degree in Telecommunications/Electrical Engineering/Physics
  • Minimum 8-10 years of proven working experience in Technical Support or Field Engineer Roles directly involving the installation, commissioning, and troubleshooting of RF systems.
  • Hands-on experience with point-to-point microwave and/or point-to-multipoint radio systems is highly desirable.
  • Solid working knowledge of RF systems theory, including link budget analysis, antenna alignment, and adaptive modulation behavior.
  • Working knowledge of L2/L3 networking and protocols, including VLANs, routing, and SNMP, as applied to network element management and NMS/OSS.
  • Working knowledge of Linux
  • US work authorization and residency in the US required
  • Availability to travel within USA

Desired Skills
  • Experience in using network protocol analyzers and traffic generators
  • Knowledge of SQL
  • Knowledge of Network management protocols (SNMP)
  • Physical layer diagnostic experience
  • Experience with NMS/OSS systems for wireless or microwave equipment

Personal characteristics
  • Strong problem-solving skills, creativity and attention to detail
  • Results-oriented, able to articulate the reasoning behind decisions and trade-offs
  • Flexible, with a strong desire to learn and accept new challenges
  • Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks
  • Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision

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