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Technical Support Engineer Jobs in Atlanta, GA (NOW HIRING)

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Technical Sales Support Engineer

Alpharetta, GA · On-site

$85K - $95K/yr

We are seeking a versatile and driven Technical Sales Support Engineer with a strong background preferably in network engineering, project management, and in the Traffic Industry. This unique role ...

Kiongroup

Controls Engineer Technical Support

Atlanta, GA · On-site

$65K - $140K/yr

Dematic Corp. has a need for a Technical Support Group Controls Engineer, within Dematic's Customer Service Department. As an Escalation Team member, providing world class customer service to high ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

nLeague

Technical support

Atlanta, GA · On-site

Minimum 5 years' experience providing both front and back end technical support for 3rd party ... Java or Other programming languages * JavaScript * Groovy Script * XML * SQL * PL SQL * Oracle ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Responsibilities * 1. Technical Support and Troubleshooting Provide daily technical support ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Atlanta, GA

Technical Support Engineer information

See Atlanta, GA salary details

$36.1K

$76K

$114.9K

How much do technical support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for technical support engineer in Atlanta, GA is $76,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $94,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Atlanta, GA? The most popular types of Technical Support Engineer jobs in Atlanta, GA are:
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What cities near Atlanta, GA are hiring for Technical Support Engineer jobs? Cities near Atlanta, GA with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,002 per year, or $36.5 per hour.

Technical Support Engineer II - Enterprise Mobility & AIDC

Veritronics, LLC

Alpharetta, GA • Remote

$65K - $85K/yr

Full-time

Posted 16 days ago

Job description

Position Summary at a Glance
Position Type: Full-time. (Exempt)

Work Arrangement: Remote with availability for onsite support, internal testing, customer meetings, vendor coordination, or service partner support as needed.

Travel: Travel will be required for customer deployments, escalations, training, or vendor/service partner support — estimated at 35% of the time.

Company Overview
We support organizations that rely on enterprise mobility and automatic identification and data capture (AIDC) technology to run their operations. Our teams work with Android mobile computers, industrial thermal printers, barcode scanners, RFID devices, and mobile device management (MDM/EMM) platforms that keep warehouses, retail floors, manufacturing lines, and field operations running smoothly. We partner with internal teams, external customers, and channel partners to keep this hardware and software ecosystem performing reliably in demanding, real-world environments.
Role Overview
We are looking for a mid-level Technical Support Engineer to serve as a shared technical resource across our business units. This is not an entry-level or generic help desk position. It’s a role for someone who already troubleshoots enterprise mobility and AIDC technology independently, owns cases from intake through resolution, documents clearly, and knows when and how to escalate issues that genuinely require additional support.
You’ll work across a range of technical support needs spanning Android Enterprise device management, industrial printing, barcode scanning, RFID, and related infrastructure. You will be supporting both internal teams and external customers/partners across the business. The ideal candidate reduces the technical support burden on leadership and senior technical staff, operating with limited day-to-day supervision rather than requiring significant ramp-up or ongoing oversight.
Key Responsibilities

General Support & Case Ownership

•        Serve as a primary technical point of contact for internal teams and external customers/partners on hardware and software issues involving AIDC devices, Android mobile computers, industrial printers, barcode             scanners, and RFID equipment.
•        Own support cases end-to-end using structured troubleshooting methodology rather than escalating by default.
•        Document troubleshooting steps, root causes, and resolutions in a clear, reusable format that builds institutional knowledge and reduces repeat escalations.
•        Identify patterns in recurring issues and proactively recommend process, documentation, or product improvements.
•        Escalate intelligently to senior technical resources, OEM/vendor support teams, internal leadership, or service partners, recognizing when an issue genuinely requires additional expertise, and providing the                         content needed for a fast, informed handoff.

Industrial Printing & Barcode Scanning Support

•        Troubleshoot print quality issues, including media calibration, ribbon/label compatibility, and printhead or sensor-related defects.
•        Support printer drivers, utilities, and basic print language troubleshooting where applicable.
•        Configure and troubleshoot barcode symbologies, prefix/suffix formatting, and scanner configuration profiles.
•        Diagnose host communication issues across USB, serial, Ethernet, and Bluetooth connections between printers, scanners, and host systems.

Android Enterprise & MDM/EMM Support

•        Support Android Enterprise enrollment, device owner mode, kiosk mode configuration, and managed configurations.
•        Manage and troubleshoot app deployment, OS/firmware updates, and remote device troubleshooting.
•        Work within MDM/EMM platforms such as SOTI, Microsoft Intune, Ivanti, Workspace ONE, or similar platforms to diagnose enrollment, policy, and configuration issues.

Networking & Connectivity

•        Troubleshoot Wi-Fi connectivity issues, including basic DHCP/DNS diagnostics and VLAN/firewall awareness as they relate to device connectivity.
•        Diagnose Bluetooth and cellular connectivity issues on mobile devices.
•        Troubleshoot USB, serial, and Ethernet-connected peripherals in industrial and enterprise environments.

Process & Collaboration

•        Support device lifecycle activities such as configuration, provisioning, updates, and deployment troubleshooting.
•        Collaborate with sales, engineering, and operations teams to support customer implementations and ongoing account needs.
•        Contribute to the development of support processes, knowledge base articles, and internal documentation to scale support capability over time.
Required Qualifications
•        4+ years of experience in a technical support, field service, or systems engineering role supporting enterprise hardware and/or mobility solutions, with an emphasis on independent troubleshooting in enterprise               mobility, AIDC, industrial hardware, or field service environments.
•        Hands-on experience with Android Enterprise, including enrollment, device owner mode, kiosk mode, and managed configurations.
●        Demonstrated experience troubleshooting industrial thermal printers, including media calibration, print quality issues, label/ribbon compatibility, and printer drivers/utilities.
●        Practical experience with barcode scanner configuration, including symbology setup and prefix/suffix formatting.
●        Working knowledge of MDM/EMM platforms (such as SOTI, Microsoft Intune, Ivanti, Workspace ONE, or similar) for device enrollment, app deployment, and policy management.
●        Solid understanding of connectivity troubleshooting across Wi-Fi, Bluetooth, cellular, USB, serial, and Ethernet connections.
●        Strong independent troubleshooting skills, with the ability to diagnose issues methodically and own cases through resolution before escalating.
●        Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
●        Demonstrated ability to document technical processes and resolutions in a clear, organized manner.
●        Comfortable working directly with external customers and partners in a professional, service-oriented manner.
Preferred Qualifications
●        5+ years of relevant experience, particularly across multiple product lines or technology stacks simultaneously.
●        Familiarity with RFID hardware configuration and troubleshooting.
●        Practical understanding of DHCP/DNS fundamentals and VLAN/firewall concepts as they apply to mobile and industrial device connectivity.
●        Experience with ticketing systems and structured support workflows.
●        Prior experience supporting both internal teams and external customers/partners concurrently.
●        Exposure to scripting or basic automation for repetitive diagnostic or configuration tasks.
●        Experience contributing to or building knowledge base content, SOPs, or support documentation frameworks.
Ideal Candidate Profile
You're someone who enjoys solving technical problems and takes pride in getting to the real root cause rather than applying a quick patch. You're comfortable being the technical expert in the room, whether that room includes an internal teammate, a customer's IT director, or a partner's field technician. You document your work as a matter of habit, not as an afterthought, because you know good documentation prevents the same issue from landing on someone else's desk next month. You know the difference between an issue you can and should solve yourself and one that genuinely needs to go to a senior technical resource, an OEM/vendor support team, or internal leadership, and you communicate that distinction clearly when you escalate. You're looking for a role where your technical judgment is trusted and your caseload is genuinely yours, not a role where every step needs sign-off.
What Success Looks Like in the First 90 Days
●        You've built working familiarity with our product ecosystem (AIDC hardware, Android mobile computers, industrial printers, barcode scanners, RFID devices, and MDM/EMM platforms) and can independently handle incoming technical issues.
●        You've resolved a meaningful volume of support cases end-to-end without requiring senior technical or leadership involvement.
●        You've established a clear, consistent documentation habit that others on the team can rely on and reference.
●        You've identified at least one recurring issue or process gap and proposed a practical improvement.
●        Internal teams and customers alike see you as a reliable, capable point of contact — someone who follows through and communicates proactively.
●        Leadership has noticeably fewer technical escalations landing directly on their desk.
Work Environment
This role involves a mix of internal collaboration and direct customer/partner interaction, supporting a shared technology environment across multiple business units. The pace can vary as some days are heads-down troubleshooting, others involve multiple concurrent customer conversations. Occasional planned after-hours support may be required for critical customer deployments or escalations, but this is not a standing on-call role.
Physical requirements: This position may require the ability to lift and move equipment such as mobile computers, scanners, and industrial printers [typically from 50 to 75lbs]; occasional work in warehouse, manufacturing, or field environments; and prolonged periods working at a computer.