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Technical Support Engineer Remote Jobs in Lansing, IL

ICF

Substation Physical Engineer - REMOTE

Chicago, IL · On-site +1

$101K - $129K/yr

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

Production Support & Monitoring - Provide expert-level remote management, administration, and ... Demonstrated incident management and technical troubleshooting skills. * Solid understanding of ...

Crypto.com

Application Support Engineer (US)

Chicago, IL · On-site +1

$70K - $110K/yr

Production Support & Monitoring - Provide expert-level remote management, administration, and ... Demonstrated incident management and technical troubleshooting skills. * Solid understanding of ...

Turnblock.io

Software Engineer Remote (Web3)

Chicago, IL · Remote

$200K - $250K/yr

As a Software Engineer, you will be a core member of the team responsible for supporting the ... In this position, you will be expected to have a deep technical understanding of blockchain ...

Addison Group

Full Stack Product Engineer

Chicago, IL · Remote

$60/hr

Full Stack Product Engineer Remote/Onsite: Onsite 2-3 days per week in Chicago Pay: $60/hr - 65/hr ... Manager, DBAs and Technical Architects based on Business requirements. The Full Stack Product ...

DISHER

Vision Engineer

Hammond, IN · Remote

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

DISHER

Vision Engineer

Hammond, IN · Remote

Vision Engineer - Remote / Travel DISHER is currently partnering with a world leading automation ... Be responsible for projects from technical specification to startup support. * Develop contingency ...

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All JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Lansing, IL

Technical Support Engineer Remote information

See Lansing, IL salary details

$36.6K

$77.1K

$116.6K

How much do technical support engineer remote jobs pay per year?

As of Jul 4, 2026, the average yearly pay for technical support engineer remote in Lansing, IL is $77,127.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $96,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What cities near Lansing, IL are hiring for Technical Support Engineer Remote jobs? Cities near Lansing, IL with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you

Senior Google Workspace Support Engineer (Remote)

Ontrac Solutions

Chicago, IL • Remote

$80 - $100/hr

Full-time

Posted 9 days ago

Be an early applicant

Job description

Innovate. Create. Elevate.

At Ontrac Solutions, we partner with elite engineering organizations to build systems that operate at planetary scale.

About the Role

Ontrac Solutions is hiring a Senior Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will serve as a senior, customer-facing escalation point responsible for diagnosing complex Google Workspace issues, improving support operations, and mentoring other engineerswhile delivering an exceptional, consultative support experience.

This organization provides 24x7 global support, so comfort with rotational schedules and participation in on-call rotations is essential.

What You'll Do (Responsibilities)

Isolate, troubleshoot, and resolve customer issues to a satisfactory outcome.

Guide customers on best practices for setup/configuration to achieve desired results.

Analyze legacy practices/data and configure appropriately in new environments.

Conduct customer reviews prior to release to confirm acceptance of data/configuration.

Maintain accurate activity records and timely updates for reporting and (where applicable) billing.

Improve and contribute to knowledge articles and support processes (including ServiceNow incident management enhancements).

Manage escalations, defect/problem resolution, and ensure crisp handoffs across teams (Incident Managers, Engineers, Account Management).

Act as a trusted ambassador in customer interactions; collaborate with partners and internal workgroups.

Required Credentials (Must-Have)

Associate Google Workspace Administrator Certification (required).

ChromeOS and Okta certifications expected to be completed within the first 90 days.

Required Qualifications

5+ years supporting Google Workspace in a production support environment.

Comfortable with rotational and weekend shifts and participating in on-call.

Advanced knowledge of Google Voice, ChromeOS Management, and Device Management.

Intermediate knowledge of GCDS.

Strong incident management and ticketing discipline; experience with tools like ServiceNow and/or JIRA.

Proven ability to handle escalations and mentor teammates.

Excellent written/verbal communication with the ability to communicate effectively with executive-level stakeholders.

Strong analytical skills; ability to manage multiple workstreams in a deadline-driven environment.

Experience producing technical assets/documentation (e.g., architecture designs, technical docs).

Nice-to-Have (Helpful Qualifications)

Familiarity with CMS tools (SharePoint, Jive, Drupal, WordPress).

Familiarity with AODocs.

Scripting skills (Python, JavaScript, Google Apps Script).

Strong grasp of best practices, design patterns, and reference architectures.

Working Model, Travel, and Expectations

Environment: 24x7 global support organization with rotational schedules.

Customer-facing time: approximately 50%.

Travel: approximately 10% to customer sites, conferences, and related events.

Onboarding: first-week orientation plus structured 90-day onboarding.

How Success Is Measured

Success is defined by the breadth and quality of your contributions, your support outcomes, customer feedback at ticket close, collaboration, and the consultative polish you bring to customer interactions. Growth tracks are available across engineering and management.