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Technical Support Engineer Remote Jobs in Aurora, IL

TRS Staffing Solutions

Technical Services Rep (Sales)

Plano, IL · Remote

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Remote and travel Salary: $65,000-$95,000 plus bonus Position Summary The Technical Service ... This role supports product implementation, troubleshooting, application testing, customer training ...

Turnblock.io

Software Engineer Remote US (Fintech)

Chicago, IL · On-site +1

$150K - $250K/yr

  • Medical

  • Dental

  • Vision

Own the technical stack and lead deployment of our MVP Architect the platform according to product ... Work remote, or work with us in either New York City or San Francisco. WeWork All Access ...

Addison Group

Cloud Security Engineer

Chicago, IL · Remote

$57 - $76.25/hr

Cloud Security Engineer Remote/Onsite : 100% Remote Required Tech/Experience (Manager won't ... Strong technical background (this is not a GRC-focused role) * Experience across AWS required;

Addison Group

Cloud Security Engineer

Chicago, IL · Remote

$57 - $76.25/hr

Cloud Security Engineer Remote/Onsite : 100% Remote Required Tech/Experience (Manager won't ... Strong technical background (this is not a GRC-focused role) * Experience across AWS required;

RxSaveCard Inc

Data Engineer (Remote)

Chicago, IL · Remote

$117K - $140K/yr

  • Retirement

Design systems that preserve data integrity and support auditability Automation & Process ... Strong written and verbal communication skills with both clients and technical teams * Proven ...

Inspira Financial

Sr. Software Engineer (Remote)

Oak Brook, IL · On-site +1

$123K - $163K/yr

Lead and participate in technical design, architecture discussions, and driving consistent high ... Employing and coaching engineers on a Test First and Acceptance Criteria Driven approaches to ...

Ulta Beauty, Inc.

Sr Data Engineer (Remote)

Bolingbrook, IL · Remote

$102K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Senior Data Engineer is responsible for supporting, planning and coordinating functional and technical activities related to data engineering in a highly dynamic and fast paced environment. They ...

Ulta Beauty, Inc.

Sr Data Engineer (Remote)

Bolingbrook, IL · Remote

$102K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Senior Data Engineer is responsible for supporting, planning and coordinating functional and technical activities related to data engineering in a highly dynamic and fast paced environment. They ...

Ulta Beauty

Sr Data Engineer (Remote)

Bolingbrook, IL · On-site +1

$102K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Senior Data Engineer is responsible for supporting, planning and coordinating functional and technical activities related to data engineering in a highly dynamic and fast paced environment. They ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Aurora, IL

Technical Support Engineer Remote information

See Aurora, IL salary details

$37.2K

$78.4K

$118.5K

How much do technical support engineer remote jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer remote in Aurora, IL is $78,355.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
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What job categories do people searching Technical Support Engineer Remote jobs in Aurora, IL look for?

The top searched job categories for Technical Support Engineer Remote jobs in Aurora, IL are:

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Cities near Aurora, IL with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you

Senior Software Engineer [REMOTE]

Upbound - Job Posting

Chicago, IL • Remote

$126K - $166K/yr

Full-time

Re-posted 17 days ago

Job description

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. We're the creators and primary maintainers of Crossplane, and we're building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable.

Our mission is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for both humans and AI agents. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence.

Today, Upbound supports Fortune 500 companies and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We're a Series B company backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, and we've raised $69M to date. Learn more at upbound.io.

Upbound is hiring a Senior Software Engineer to help us build and operate Upbound Spaces, the multiple control plane management software at the heart of the Upbound Platform. As part of the Spaces team, you will help us scale Upbound to reliably support thousands of control planes, while also extending enterprise control plane management and operations both in the cloud and on premises. Our team is expanding, and this is the perfect opportunity for you to make a significant engineering impact in both development and production operations.

What You'll Do
  • Actively build and operate Upbound Spaces in production, troubleshooting and resolving issues across multi-tenant SaaS environments, as well as contributing to Upbound's open-source projects, including Crossplane.
  • Take ownership of building features in high demand by Upbound's customers and deliver new functionality that will delight and amaze our users.
  • Investigate and debug complex issues in customer environments, including multi-control plane scenarios, resource reconciliation problems, and performance bottlenecks.
  • Communicate through thoughtful and thorough design documents for new initiatives and detailed post-incident reviews that drive system improvements.
  • Support the full project lifecycle for highly scalable and reliable services running in a cloud environment – discovery, analysis, architecture, design, review, documentation, building, migration, automation, deployment, production-readiness, and ongoing operational support.
  • Write and maintain Go code that interfaces with the Kubernetes API, such as operators, controllers, add-ons, etc., with a focus on observability, debuggability, and operational excellence.
  • Deploy, manage, and troubleshoot our Kubernetes services in production, using metrics, logs, and traces to identify and resolve issues quickly.
  • Build and maintain operational tooling for debugging customer environments, analyzing control plane health, and automating incident response.
  • Author documentation, user guides, runbooks, and blog posts to support and promote new features that you release.
  • Support the software release cycle for Spaces self-hosted distributions, including diagnosing issues in customer-managed deployments.
  • Participate in on-call rotation to support Upbound Cloud, responding to incidents and driving them to resolution.
What You'll Bring
  • Have experience operating production cloud services at scale: monitoring, alerting, incident response, post-mortems, and continuous improvement of service reliability.
  • Have strong debugging skills across distributed systems, including experience with observability tools (Prometheus, Grafana, OpenTelemetry, distributed tracing) and techniques for diagnosing issues in production environments.
  • Have experience building and operating controllers that interact with the Kubernetes API server, including troubleshooting reconciliation loops, managing API rate limits, and optimizing controller performance.
  • Are comfortable working directly with customers to understand, reproduce, and resolve complex technical issues in their environments.
  • Take responsibility and ownership for solving problems even if they are outside your lane, especially during incidents affecting customer workloads.
  • Demonstrate excellence in your work, constantly trying to improve your skills and the operational posture of the systems you build.
  • Have empathy for customers and keep them in mind as you build solutions, understanding that reliability and debuggability are features.
  • Realize the importance of clear communication and effective collaboration to work as a team, deliver great results, and support customers through technical challenges.
  • Help create a safe environment where everyone can contribute, learn from failures, share on-call knowledge, and help each other grow as operators and engineers.

#LI-REMOTE

Why Upbound?

At Upbound, you'll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table.

About Upbound

Upbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.