Technical Support Engineer Remote Jobs in New Mexico

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Advanced Pollution Instrumentation (TAPI), a unit of Air Quality Group with Teledyne Technologies, continues to be the global leader in the manufacturing of advanced instrumentation for monitoring of atmospheric pollution. Our instruments are used by air quality monitoring agencies throughout the world to continuously measure and report the concentration of a range of hazardous materials that are present in the air people breathe. Such monitoring is legally required as defined by Government agencies such as US Environmental Protection Agency and similar agencies in other countries around the world. Teledyne API is a part of the fast-growing instrumentation segment of Teledyne Technologies Incorporated.

Teledyne is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law. EEO is the law.

Job Summary:

This position report to the VP of Sales & Marketing - TAPI/TML

The Americas Sales Manager is a dynamic and seasoned sales professional tasked with developing sales strategies that align with the annual corporate operating plan, setting the foundation for ongoing growth and significantly impacting the business. This leadership position involves overseeing regional sales staff and activities, from generating timely sales forecasts to managing the daily operations of the sales team. This position will champion our culture of providing customer service excellence.

Essential Duties and Responsibilities

Strategic Leadership:

• Provide guidance to sales managers and build a high-performing team through recruiting, coaching, and training. Plan all hiring for the department and make final recommendations to the Vice President of Sales & Marketing.
• Design and implement sales objectives and best-in-class strategies, including sales forecasting, planning, and budgeting processes, in alignment with overall corporate planning cycles and objectives.
• Drive go-to-market plans to improve market reach, enhance coverage, and optimize resources to achieve quarterly targets and the 3-year strategic plan.
• Provide Management with weekly/monthly /quarterly reports and KPI's to support growth.

Sales Force and Daily Operations Management:

• Manage a team of 7 to 10 staff
• Develop and manage the annual and forward-looking sales forecast for the Americas region. Set annual sales team targets and associated incentive plans.
• Oversee the day-to-day activities of the Americas sales team, identifying training needs and ensuring optimal performance.
• Manage regional sales activities to maximize revenue, implement targeted approaches for new customer acquisition, and maintain relationships with current customers.
• Promote CRM adoption, share best practices for account and opportunity management, and champion customer service excellence.

Customer, Channel and Relationship Management:

• Proactively manage and support independent sales channels, including activities of channel partners (representatives, distributors, and system integrators). Monitor performance and resolve territorial and cross-channel disputes.
• Build and maintain strong relationships with key high-profile customers and sales partners at both senior and mid-management levels.
• Provide technical and sales training to channels, conduct customer presentations, and perform product demonstrations. Establish new accounts, plan daily work schedules, adjust sales presentations, close sales, and achieve quarterly quotas.
• Investigate problems, prepare reports, develop solutions, and make recommendations to management to resolve customer complaints. Support the 80/20 initiative within the sales team.

Marketing/Product Management support:

• Gather and analyze current marketplace information on new products, delivery schedules, pricing, and merchandising techniques to monitor competition.
• Collaborate with marketing, technical support, engineering, and business development teams to identify new business opportunities and drive sales.
• Plan and execute major sales and marketing events, including product launches, seminars, trade shows, and training meetings.
• Gather market information and provide insights for product development and promotional strategies.
• Engage in educational workshops, review industry publications, and participate in professional societies.

Job Requirements:

• Bachelor's degree in a Chemical Engineering, Physical science, or Engineering or a related discipline and/or equivalent combination of education and experience. A graduate technical or business degree would be an advantage.
• Minimum of 10 years' experience working with manufacturers' representatives and OEM accounts within the measurement or instrumentation industry. Direct experience of air quality monitoring instruments or applications is essential. Required familiarity with hydrocarbon gas monitoring, refinery fence line monitoring, and experience with all aspects of CEMS design and integration.
• Experience managing both direct sales teams and distribution networks
• Strong planning, organization and execution skills
• Strong oral and written communication skills
• Self-starter, able to work with minimal day-to-day supervision, but also cooperate effectively with other Regional Sales Managers and other functional groups within the company
• Daily availability to include evenings and weekends when necessary to reach goals and deadlines.
• Proficiency in Windows based office tools and CRM systems
• Willingness to travel within the USA, Latin America & Canada at least 50% of the time.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.