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Technical Support Engineer Remote Jobs in New Mexico

Senior Site Reliability Engineer

Albuquerque, NM · On-site +1

$55.25 - $73.50/hr

Provide advanced technical support and troubleshooting for complex platform and service issues ... This position may be performed fully remote, hybrid, or onsite at an ARA office. Preference will be ...

Dillon Product Manager

NM · Remote

$80K - $121K/yr

... Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

Senior AI Systems Engineer

Albuquerque, NM · On-site +1

$95K - $130K/yr

Provide ongoing technical support, troubleshooting, root cause analysis, and documentation for AI ... This position may be performed fully remote, hybrid, or onsite at an ARA office. Preference will be ...

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Technical Support Engineer Remote information

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
What are popular job titles related to Technical Support Engineer Remote jobs in New Mexico? For Technical Support Engineer Remote jobs in New Mexico, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in New Mexico look for? The top searched job categories for Technical Support Engineer Remote jobs in New Mexico are:
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Principal Mission Assurance Engineer, REMOTE Position

KBR

Las Vegas, NM • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago


KBR rating

8.3

Company rating: 8.3 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

136th of 441 rated engineering


Job description

Title:

Principal Mission Assurance Engineer, REMOTE Position

Belong, Connect, Grow, with KBR!

Program Summary

KBR's KAS program division provides critical engineering, quality assurance, and supply chain management services to Honeywell Aerospace and its global network. Key offerings include First Article Inspections, Source Inspections, Supplier Performance Management, and Quality Engineering. Certified to ISO 9001:2015 and AS9100D, KAS ensures compliance, process improvement, and timely delivery through expert project managers and supply chain specialists. KBR is recognized as Honeywell's #1 rated vendor, demonstrating its commitment to excellence in the aerospace sector.

Job Summary

This position is for a FTE Principal Mission Assurance Engineer in the defense/aerospace manufacturing sector, with primary responsibility in supporting the Honeywell Thrust Vector Control and Next Generation Interceptor programs in Quality/Mission Assurance activities for successful program execution.

Travel would be required, approximately 6 trips per year to the Tempe, AZ facility for customer site visits.

Roles and Responsibilities

  • Assist HON program team with Mission Assurance and Quality Assurance activities for successful program execution

  • Support internal and external customer meetings Assist HON program team with Mission Assurance and Quality Assurance activities for successful program execution

  • Identifies and implements mission assurance/quality strategies to improve program performance and customer relationships

  • Support risk management process including coaching on implementation of mitigation burn-down plans

  • Support Honeywell's suppliers to ensure customer requirements are understood and met at the lowest levels

  • Champion Mission Assurance and Quality Assurance rigor across HON functional groups (e.g., Quality, Engineering, Program Management) as required

  • Support robust Root Cause Corrective Action (RCCA) development and implementation, and product/process improvements

  • Support PRB, MRB, and CCB discussions and provide recommendations

  • Help prepare for and participate in Customer Hardware Acceptance Reviews (HARS)

Basic Qualifications (Required Education, Experience, Skills, and Certifications)

  • Bachelor's degree in technical or business discipline; prefer Quality & Management or Technical Project Management

  • Minimum of 25 years USA Aerospace industry experience with Minimum of 6 years of Quality and Mission Assurance experience in USA Aerospace industry

  • Demonstrated ability to lead change management using process improvement tools including Six Sigma; Failure Modes Effects Analysis (FMEA)

  • Demonstrated technical knowledge of mechanical components/systems, strong interpersonal skills

  • Experience in driving success through entire supply chain, working with multiple tiers of suppliers on a complex, detailed traceability requirements-laden program

  • Must be able to interpret purchase orders, aerospace engineering drawings, and industrial specifications and understand the correlation between each when appropriate

  • Experience with Integrated Product Delivery and Support (IPDS) processes and risk management

  • Demonstrated ability to build and maintain relationships with customers

  • Good strategic thinking skills

  • Excellent written and verbal communication skills

  • Demonstrated experience in working in complex, matrix organization

  • Must be a US citizen

Preferred Qualifications

  • Prefer experience with USAF and industry requirements (e.g., AS9100, ISO9001, DFARS Subparts 252)

  • Prefer experience with Honeywell Aerospace and Northrop Grumman

  • Prefer DoD Secret clearance

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development. Click here to learn more: KBR Benefits

Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.


What KBR employees say

Pay

Benefits

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998