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Technical Support Engineer Remote Jobs in Kentucky

Sutherland

Technical Support Engineer

Louisville, KY · Remote

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United ... In this role, you will provide advanced technical support to enterprise customers, troubleshoot ...

Patientco

Technical Support Specialist

Louisville, KY · On-site +1

Act as a subject matter expert for the S4 product, collaborating with engineering, product ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

KEYENCE

Field Application Engineer '27

Louisville, KY · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

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Technical Support Engineer Remote information

See Kentucky salary details

$32.6K

$68.6K

$103.8K

How much do technical support engineer remote jobs pay per year?

As of Sep 8, 2026, the average yearly pay for technical support engineer remote in Kentucky is $68,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $85,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Kentucky?

The most popular types of Technical Support Engineer jobs in Kentucky are:

What are popular job titles related to Technical Support Engineer Remote jobs in Kentucky?

For Technical Support Engineer Remote jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Kentucky look for?

The top searched job categories for Technical Support Engineer Remote jobs in Kentucky are:

What cities in Kentucky are hiring for Technical Support Engineer Remote jobs?

Cities in Kentucky with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $68,642 per year, or $33 per hour.

Technical Support Engineer

Sutherland

Louisville, KY • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Company Description

We're Sutherland, and we currently are seeking technical support professionals to support a leading cybersecurity client focused on protecting sensitive digital data from theft, loss, and threats.

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United States.

In this role, you will provide advanced technical support to enterprise customers, troubleshoot complex software and system issues, and deliver high-touch customer service. You will manage support cases from initial diagnosis through resolution, including configuration assistance, remote troubleshooting sessions, escalations, and technical documentation.

Job Description
  • Provide technical support to customers, resellers, and partners.
  • Diagnose and resolve complex software, server, networking, and configuration issues.
  • Perform root cause analysis and provide best-practice guidance.
  • Manage support cases to ensure issues are tracked, escalated, and resolved within SLA targets.
  • Host remote troubleshooting sessions with customers.
  • Partner with internal engineering teams on escalated issues.
  • Create and maintain Knowledge Base articles and technical documentation.
  • Participate in a 24/7 on-call rotation as assigned.
Qualifications
  • At least 1 year of Linux experience in a technical support or help desk environment.
  • Knowledge of Linux and/or Windows Server management.
  • Understanding of TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, MySQL, Exchange, and email systems.
  • Ability to troubleshoot software applications and complex distributed environments.
  • Strong problem-solving, analytical, and root cause analysis skills.
  • Experience using WebEx or similar remote troubleshooting tools.
  • Strong written and verbal communication skills.
  • Ability to work evening and weekend shifts.

We Offer:

  • Medical, dental, and vision benefits
  • EAP and health and wellness programs
  • Generous PTO and Global Flexible Vacation Policy

Work-From-Home Requirements:

Sutherland will provide equipment.

You must have:

  • Minimum internet speeds of 50 Mbps download / 10 Mbps upload
  • A reliable hard-wired internet connection
  • A quiet, secure, distraction-free workspace
    Wireless and satellite internet connections are not compatible with our systems.
Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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