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Technical Support Engineer Remote Jobs in Kentucky

... technical leader responsible for driving the development, integration, and support of software ... This role works closely with internal engineering teams, remote IT resources, external consultants ...

Mechanical Engineer Lead

Lexington, KY ยท On-site +1

$30 - $96.15/hr

Mechanical Engineer, PE | Midstream Natural Gas | Remote Join a growing engineering team supporting ... Develop engineering calculations, specifications, technical reports, and construction packages

Engineer office and remote work telecom solutions that support a "work from anywhere" model through ... Provide technical leadership and guidance to other IT team members on telecom systems, standards ...

Salary range is subject to location, as this role can be remote. Roles and Responsibilities ... Support citizen developers and solution owners by establishing guardrails, providing technical ...

ESSENTIAL DUTIES AND RESPONSIBILITIES Technical Leadership & Engineering Support * Provide ... WORK ENVIRONMENT This position is primarily remote and requires travel as needed to support ...

This position is remote and/or hybrid-friendly and can be performed from a wide range of locations ... Mentor and supervise staff, providing technical guidance and leadership to support team development ...

Senior Systems Engineer

Louisville, KY ยท On-site +1

$100K - $137K/yr

Location Remote Candidates must be located in one of the following markets: Louisville, KY ... Support public cloud infrastructure and automation initiatives. * Implement and enhance server ...

Showing results 41-60

Technical Support Engineer Remote information

See Kentucky salary details

$32.6K

$68.6K

$103.8K

How much do technical support engineer remote jobs pay per year?

As of Sep 8, 2026, the average yearly pay for technical support engineer remote in Kentucky is $68,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $85,500.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What are the most commonly searched types of Technical Support Engineer jobs in Kentucky?

The most popular types of Technical Support Engineer jobs in Kentucky are:

What are popular job titles related to Technical Support Engineer Remote jobs in Kentucky?

For Technical Support Engineer Remote jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Kentucky look for?

The top searched job categories for Technical Support Engineer Remote jobs in Kentucky are:

What cities in Kentucky are hiring for Technical Support Engineer Remote jobs?

Cities in Kentucky with the most Technical Support Engineer Remote job openings:

Infographic showing various Technical Support Engineer Remote job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $68,642 per year, or $33 per hour.

Lead Software Engineer

ASSA ABLOY

Nicholasville, KY โ€ข On-site, Remote

Full-time

Posted 25 days ago


Job description

Lead Software Engineer

Business Unit: Sargent & Greenleafย 

Department:ย  New Product Development
Location:ย  ย  ย  ย Nicholasville, KY
Work Arrangement: On-site preferred; hybrid candidates will be considered

S&G Vision & Values

S&G is a passionate team committed to a culture of continuous improvement and dedicated to delivering trusted, transformative locking solutions that consistently exceed customer expectations.

The ideal candidate must be a strong champion of S&G's core values:

  • Accountability
  • Integrity
  • Respect
  • Teamwork
  • Community
  • Innovation
  • Leadership

Position Summary

The Lead Software Engineer is a hands-on technical leader responsible for driving the development, integration, and support of software solutions across internal teams and external partners. This role combines software architecture, development, project leadership, and people coordination to ensure successful execution of strategic product initiatives.

A key responsibility of this position is assuming ownership of acquired intellectual property, including lock firmware, Bluetooth communications, iOS and Android mobile applications, PCBA software interfaces, and cloud-based lock management platforms. The Lead Software Engineer will drive the continued evolution of these technologies while ensuring alignment with product strategy, customer requirements, and business objectives.

This role works closely with internal engineering teams, remote IT resources, external consultants, contractors, and software support partners to deliver scalable, secure, and high-quality connected-product solutions.

Key Responsibilities

Software Development & Technical Leadership

  • Lead and actively contribute to software development projects from concept through implementation and ongoing support.
  • Assume ownership, integration, maintenance, and evolution of acquired lock-related intellectual property.
  • Serve as the technical subject matter expert across firmware, mobile applications, Bluetooth communications, PCBA software interfaces, and cloud-based platforms.
  • Provide technical leadership while remaining actively involved in architecture, design, coding, testing, and troubleshooting.
  • Architect and implement scalable SaaS and connected-device solutions.
  • Drive software design decisions that support product performance, reliability, maintainability, and future growth.

Cross-Functional Collaboration

  • Coordinate work across internal teams, remote engineering resources, external consultants, contractors, and technology partners.
  • Collaborate closely with software, electrical, mechanical, quality, and product management teams.
  • Facilitate effective communication among stakeholders to ensure alignment on project goals, timelines, and deliverables.

Software Systems & Product Development

Oversee and contribute to the design, development, and integration of:

  • Front-end and back-end applications
  • Mobile applications (iOS and Android)
  • Hardware/software interfaces
  • Bluetooth and BLE communications
  • User interface and user experience design
  • Cloud-based software platforms
  • Database architecture and management
  • APIs and software integrations

Project & Process Leadership

  • Lead Agile development practices, including sprint planning, backlog prioritization, and release management.
  • Establish and enforce software development best practices, coding standards, and quality processes.
  • Conduct code reviews and mentor team members to promote technical excellence.
  • Identify and manage technical risks, dependencies, and project schedules.
  • Ensure software products meet performance, reliability, cybersecurity, and regulatory requirements.
  • Support vulnerability assessments, penetration testing efforts, and continuous security improvement initiatives.

Required Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or a related technical field; equivalent experience will be considered.
  • Seven (7) or more years of professional software engineering experience.
  • Demonstrated experience leading technical projects, software teams, or cross-functional development initiatives.
  • Strong understanding of Agile and Scrum development methodologies.
  • Experience working with distributed teams, external partners, and third-party development resources.

Technical Expertise

  • Full-stack software development, including mobile application development
  • SaaS architecture and cloud-based software solutions
  • API design and integration; RESTful APIs preferred
  • SQL and NoSQL database design and administration
  • UI/UX design principles and best practices
  • Software architecture, testing, and deployment methodologies

Preferred Qualifications

  • Experience with hardware/software integration, embedded systems, and firmware development.
  • Experience deploying and supporting cloud platforms such as Microsoft Azure or Amazon Web Services (AWS).
  • Experience developing connected products and IoT solutions, including Bluetooth Low Energy (BLE) technologies.
  • Knowledge of cybersecurity best practices and experience supporting penetration testing activities.
  • Previous experience in a Lead Software Engineerership or technical management role.
  • Experience developing, deploying, and supporting iOS and Android mobile applications.
  • Experience integrating, maintaining, or enhancing acquired technologies and working with external engineering or IT support organizations.
  • Experience in physical security, access control, locking systems, or related security technologies

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.ย 

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.