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Technical Support Engineer Iv Jobs (NOW HIRING)

KLA

Technical Support Engineer

Chandler, AZ · On-site

$32.50 - $55.25/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... The candidate selected must be able to work four/10 hour days, Sunday-Wednesday weekly schedule

KLA

Technical Support Engineer

Chandler, AZ · On-site

$32.50 - $55.25/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... The candidate selected must be able to work four/10 hour days, Sunday-Wednesday weekly schedule

Aveva

Technical Support Engineer

Houston, TX · On-site +1

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Forgent

Technical Support Engineer

Richmond, VA · On-site

The Technical Support Engineer serves as the primary technical escalation point within Forgent Power's Service organization, responsible for advanced diagnostics, root cause analysis, and resolution ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

Orbotech

Technical Support Engineer

Chandler, AZ · On-site

$32.50 - $55.25/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... The candidate selected must be able to work four/10 hour days, Sunday-Wednesday weekly schedule

Orbotech

Technical Support Engineer

Chandler, AZ · On-site

$32.50 - $55.25/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... The candidate selected must be able to work four/10 hour days, Sunday-Wednesday weekly schedule

Salesforce.com, inc.

Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience. * 2+ years of experience in technical support, software engineering, or related customer ...

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Technical Support Engineer Iv information

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$37.5K

$79K

$119.5K

How much do technical support engineer iv jobs pay per year?

As of Sep 15, 2026, the average yearly pay for technical support engineer iv in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer IV do?

A Technical Support Engineer IV is a senior-level professional responsible for resolving complex technical issues, often serving as an escalation point for lower-level support teams. They troubleshoot advanced software, hardware, or network problems, work closely with product development teams, and may contribute to process improvements. In addition to direct customer support, they often mentor junior engineers and help develop technical documentation or training materials. Their expertise ensures high-quality support and helps maintain customer satisfaction for critical issues.

What are some common challenges faced by a Technical Support Engineer IV, and how can they effectively address them?

Technical Support Engineer IVs often encounter complex, escalated technical issues that require deep troubleshooting and cross-functional collaboration. A common challenge is balancing multiple high-priority cases while maintaining clear communication with both clients and internal engineering teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively share knowledge with peers. Leveraging advanced diagnostic tools and drawing on previous experience also helps in resolving issues efficiently and mentoring junior team members.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer IV, and why are they important?

To thrive as a Technical Support Engineer IV, you need advanced troubleshooting skills, deep technical expertise in relevant hardware and software, and usually a bachelor’s degree in computer science or a related field. Experience with ticketing systems, diagnostic tools, remote support platforms, and certifications like CompTIA, Microsoft, or Cisco are commonly required. Outstanding communication, problem-solving, and leadership abilities help you excel when guiding teams and addressing complex customer issues. These competencies ensure timely, high-quality solutions for clients while supporting organizational IT stability and customer satisfaction.

What is the difference between Technical Support Engineer IV vs Technical Support Engineer III?

AspectTechnical Support Engineer IVTechnical Support Engineer III
Required CertificationsTypically includes advanced certifications like Cisco CCNP, Microsoft MCSEUsually requires foundational certifications such as CompTIA A+ or Network+
Work EnvironmentSupports complex technical issues, often in enterprise or cloud environmentsHandles standard technical support queries, often in SMB or departmental settings
Employer & Industry UsageCommon in large tech companies, cloud providers, and enterprise ITFound in tech firms, MSPs, and internal IT support teams

The main difference between Technical Support Engineer IV and III lies in the complexity of issues handled, required certifications, and work environment. Level IV roles typically involve more advanced technical skills and support for enterprise systems, while Level III focuses on standard support tasks. Both roles are essential in tech support hierarchies, with IV positions often serving as senior technical experts.

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What are popular job titles related to Technical Support Engineer Iv jobs?

For Technical Support Engineer Iv jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Engineer Iv job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Charleston, SC • On-site

Brookfield Properties
Real Estate • 1 - 5K employees
Learn more about Brookfield Propertiesexternal

Full-time

Retirement, PTO

Re-posted 26 days ago

Brookfield Properties rating

7.5

Company rating: 7.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Location
Charleston - 997 Morrison Drive, Suite 402
Business
Our Growth, Your Opportunity
At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.
As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.
Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
Job Description
Position Summary
The Technical Support Engineer will play an integral role in delivering and maintaining enterprise IT solutions that support business operations and drive organizational efficiency. This position is responsible for the support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support. This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.
Essential Job Functions
End-User Support & Operations
  • Provide hands-on technical assistance for Dell (including Dell TechDirect), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.

  • Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.

  • Support daily operations in a dynamic environment composed of approximately 40% business support with escalations from the Service Desk, 50% engineer and administration in various IT systems, and 10% cross training and career development.

  • Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.

  • Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.

Service Management
  • Leverage ServiceNow for incident and request management, ensuring accurate documentation and timely resolution.

  • Create and maintain knowledge base articles for both internal use and customer-facing support.

  • Analyze ServiceNow data to identify recurring issues, trends, and opportunities for proactive remediation.

  • Systems Engineering & Architecture

  • Architect, engineer, and maintain management platforms including Jamf (for macOS) and PrinterLogic (for print services).

  • Manage, secure, and deploy applications and device policies through Jamf and PrinterLogic.

  • Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.

  • Support infrastructure improvements through data analysis, system monitoring, and recommendations for technical optimization.

Projects & Strategic Initiatives
  • Contribute to project-based initiatives involving new technology deployments, upgrades, and process enhancements.

  • Apply strategic thinking to identify opportunities for innovation and improvements in the technology environment.

  • Assist in planning and execution of technical components for companywide meetings, events, and conferences.

Training & Development
  • Deliver or assist in developing user training programs and documentation to enhance technology adoption and efficiency.

  • Support ongoing professional development and contribute to knowledge sharing across the IT team.

  • Perform other duties as assigned in support of organizational goals and technology initiatives.

Performance Expectations & Key Metrics:
Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:
  • Incidents resolved in under 1 day (50%)

  • Incidents resolved in under 2 days (60%)

  • Response time for incidents: <4 Hours

  • Tasks resolved in under 1 day (50%)

  • Tasks resolved in under 2 days (60%)

  • >90% accurate onboarding for new hires

Required Qualifications
Education
  • High School degree, Associates Degree or equivalent work experience required.

Experience
  • Minimum three (3) years in an IT Support or related technical role

Skills & Competencies
  • Proficiency in managing iOS and Android devices using Intune

  • Experience with printer management, configuration, and troubleshooting

  • Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems strongly preferred.

  • Experience with Jamf for Apple device management is a plus.

  • Strong understanding of IT principles, best practices, and processes within an ITIL framework

  • Demonstrated strong written and verbal communication skills

  • Demonstrated customer service skills in fast paced environment

  • Proven ability to work with cross-functional IT and business teams to resolve complex issues

  • Ability to prove critical thinking, problem solving concepts and exceptional attention to detail

  • Ability to thrive in a high volume, data entry and processing work environment, where applicable

  • Demonstrated ability to work independently and as a team

Why work for Maymont Homes?
Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.
Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.
Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.
Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT

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