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Technical Support Engineer Iv Jobs (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Technical Support Engineer Location: United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The ...

HackerRank

Technical Support Engineer

As a Technical Support Engineer, you will support customers using HackerRank's products, investigate complex issues, and collaborate with engineering teams to enhance reliability and user ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... four years of service, earn a fully funded trip anywhere in the world. We may use artificial ...

Nozomi Networks

$74K - $96K/yr

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

Tractian

Technical Support Engineer

Atlanta, GA · Remote

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... four years of service, earn a fully funded trip anywhere in the world. We may use artificial ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Entrata

Technical Support Engineer

$15.05 - $23.65/hr

The Technical Support Engineer provides frontline technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving ...

Carrier

Technical Support Engineer

Adell, WI · On-site +1

$96K - $192K/yr

Provide technical support for the ALFO Branch Offices on an as needed basis. * Participate in large ... MA/MS with 4-7+ years experience Pay Range The annual salary for this position is between $96,000 ...

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Technical Support Engineer Iv information

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How much do technical support engineer iv jobs pay per year?

As of Jun 6, 2026, the average yearly pay for technical support engineer iv in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer IV, and why are they important?

To thrive as a Technical Support Engineer IV, you need advanced troubleshooting skills, deep technical expertise in relevant hardware and software, and usually a bachelor’s degree in computer science or a related field. Experience with ticketing systems, diagnostic tools, remote support platforms, and certifications like CompTIA, Microsoft, or Cisco are commonly required. Outstanding communication, problem-solving, and leadership abilities help you excel when guiding teams and addressing complex customer issues. These competencies ensure timely, high-quality solutions for clients while supporting organizational IT stability and customer satisfaction.

What does a Technical Support Engineer IV do?

A Technical Support Engineer IV is a senior-level professional responsible for resolving complex technical issues, often serving as an escalation point for lower-level support teams. They troubleshoot advanced software, hardware, or network problems, work closely with product development teams, and may contribute to process improvements. In addition to direct customer support, they often mentor junior engineers and help develop technical documentation or training materials. Their expertise ensures high-quality support and helps maintain customer satisfaction for critical issues.

What is the difference between Technical Support Engineer IV vs Technical Support Engineer III?

AspectTechnical Support Engineer IVTechnical Support Engineer III
Required CertificationsTypically includes advanced certifications like Cisco CCNP, Microsoft MCSEUsually requires foundational certifications such as CompTIA A+ or Network+
Work EnvironmentSupports complex technical issues, often in enterprise or cloud environmentsHandles standard technical support queries, often in SMB or departmental settings
Employer & Industry UsageCommon in large tech companies, cloud providers, and enterprise ITFound in tech firms, MSPs, and internal IT support teams

The main difference between Technical Support Engineer IV and III lies in the complexity of issues handled, required certifications, and work environment. Level IV roles typically involve more advanced technical skills and support for enterprise systems, while Level III focuses on standard support tasks. Both roles are essential in tech support hierarchies, with IV positions often serving as senior technical experts.

What are some common challenges faced by Technical Support Engineer IVs, and how can they effectively address them?

Technical Support Engineer IVs often encounter complex, escalated technical issues that require deep troubleshooting and cross-functional collaboration. A common challenge is balancing multiple high-priority cases while maintaining clear communication with both clients and internal engineering teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively share knowledge with peers. Leveraging advanced diagnostic tools and drawing on previous experience also helps in resolving issues efficiently and mentoring junior team members.
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Technical Support Engineer Iv jobs near you
Infographic showing various Technical Support Engineer Iv job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

Arkhya Tech

Bridgewater, NJ

Other

Posted 4 days ago

Job description

Profile: Technical Support Engineer

Location: New Jersey

Skills

  • Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
  • Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
  • Strong problem-solving skills and ability to troubleshoot basic technical issues independently
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
  • Customer-oriented mindset with a focus on delivering high-quality customer service.
  • Familiarity with ticketing systems and knowledge base tools is a plus
  • Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
  • Willingness to learn and adapt to new technologies and tools in the banking technology domain

Experience and Qualifications:

  • A minimum 5+ years of overall experience is required.
  • Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Experience in Banking /payment technologies is a plus.

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