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Technical Support Engineer Iv Jobs (NOW HIRING)

Brain Corp

Technical Support Engineer IV

San Diego, CA · On-site

As a member of our Technical Support Team, the Technical Support Engineer IV (TSE IV) plays a critical role in ensuring the optimal performance and reliability of robots deployed in diverse, real ...

Trend Micro

Technical Support Engineer

Irving, TX · On-site

Position Summary: The Technical Support Engineer is responsible for resolving challenging ... A minimum of 4+ years of related experience or college degree * Ability to communicate effectively ...

pepperlfuchs

Technical Support Engineer

Katy, TX · Hybrid

Pepperl + Fuchs: Technical Support Engineer Location : Katy, Texas Type: Full Time Schedule: 8am - 5pm Hybrid Schedule (3 day in Office and 2 days remote) Salary Range : Competitive Benefits

ASSA ABLOY

Technical Support Engineer

Austin, TX · On-site

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide ... As our Technical Support Engineer, you'll support HID's success by: * Managing incidents to meet ...

New

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

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How much do technical support engineer iv jobs pay per year?

As of Jun 6, 2026, the average yearly pay for technical support engineer iv in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer IV, and why are they important?

To thrive as a Technical Support Engineer IV, you need advanced troubleshooting skills, deep technical expertise in relevant hardware and software, and usually a bachelor’s degree in computer science or a related field. Experience with ticketing systems, diagnostic tools, remote support platforms, and certifications like CompTIA, Microsoft, or Cisco are commonly required. Outstanding communication, problem-solving, and leadership abilities help you excel when guiding teams and addressing complex customer issues. These competencies ensure timely, high-quality solutions for clients while supporting organizational IT stability and customer satisfaction.

What does a Technical Support Engineer IV do?

A Technical Support Engineer IV is a senior-level professional responsible for resolving complex technical issues, often serving as an escalation point for lower-level support teams. They troubleshoot advanced software, hardware, or network problems, work closely with product development teams, and may contribute to process improvements. In addition to direct customer support, they often mentor junior engineers and help develop technical documentation or training materials. Their expertise ensures high-quality support and helps maintain customer satisfaction for critical issues.

What is the difference between Technical Support Engineer IV vs Technical Support Engineer III?

AspectTechnical Support Engineer IVTechnical Support Engineer III
Required CertificationsTypically includes advanced certifications like Cisco CCNP, Microsoft MCSEUsually requires foundational certifications such as CompTIA A+ or Network+
Work EnvironmentSupports complex technical issues, often in enterprise or cloud environmentsHandles standard technical support queries, often in SMB or departmental settings
Employer & Industry UsageCommon in large tech companies, cloud providers, and enterprise ITFound in tech firms, MSPs, and internal IT support teams

The main difference between Technical Support Engineer IV and III lies in the complexity of issues handled, required certifications, and work environment. Level IV roles typically involve more advanced technical skills and support for enterprise systems, while Level III focuses on standard support tasks. Both roles are essential in tech support hierarchies, with IV positions often serving as senior technical experts.

What are some common challenges faced by Technical Support Engineer IVs, and how can they effectively address them?

Technical Support Engineer IVs often encounter complex, escalated technical issues that require deep troubleshooting and cross-functional collaboration. A common challenge is balancing multiple high-priority cases while maintaining clear communication with both clients and internal engineering teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively share knowledge with peers. Leveraging advanced diagnostic tools and drawing on previous experience also helps in resolving issues efficiently and mentoring junior team members.
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What job categories do people searching Technical Support Engineer Iv jobs look for? The top searched job categories for Technical Support Engineer Iv jobs are:
Technical Support Engineer Iv jobs near you
Infographic showing various Technical Support Engineer Iv job openings in the United States as of May 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer IV

Technical Support Engineer IV

Brain Corp

San Diego, CA • On-site

Full-time

Posted 20 days ago

Job description

Brain Corp is a San Diego, California, USA-based AI company creating transformative core technology for the robotics industry. Our purpose is to create autonomous technology that helps the real world work better. Brain's robotic and AI solutions help retailers ensure that the right product is on the right shelf at the right price, in a clean environment. Through the BrainOS® Robotics Platform, which powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial public spaces, Brain Corp delivers insightful and efficient automated solutions in both commercial floor cleaning and inventory management, empowering organizations and their employees to achieve more. Brain Corp currently powers more than 30,000 AMRs, representing the largest fleet of its kind in the world. Brain Corp is funded by the SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures.
Position Overview:
As a member of our Technical Support Team, the Technical Support Engineer IV (TSE IV) plays a critical role in ensuring the optimal performance and reliability of robots deployed in diverse, real-world environments. This role demands expertise in both software and hardware systems and involves proactive monitoring and sophisticated data analysis using cloud-based platforms.
The TSE IV is responsible for identifying and resolving complex technical issues, spearheading advanced troubleshooting initiatives and implementing strategic solutions that enhance customer operations. This position also serves as the primary liaison between our customers and our engineering teams, advocating for customer needs and influencing the direction of product development. The TSE IV is expected to mentor junior engineers, lead critical projects and contribute to the strategic planning and execution of the Tech Support team's goals.
Essential Job Functions:
  • Responsible for supporting the hardware and software aspects of Brain Corp's fleet of robots
  • Proactively monitor deployed fleet of robots remotely using internal tools to identify and solve issues effectively
  • Conduct independent technical troubleshooting on customer-reported issues and implement effective resolutions
  • Develop and expand comprehensive expertise in Brain Corp's robotic systems, encompassing hardware, software, navigation kits, sub-system and cloud infrastructure. Utilize this knowledge to effectively troubleshoot and resolve issues as they arise
  • Act as a Subject Matter Expert (SME) for both direct customers and Original Equipment Manufacturers (OEMs), adept at understanding their needs and resolving any issues they encounter in a timely and efficient manner
  • Lead customer meetings and discussions
  • Act as the primary liaison between our company and our end users
  • Lead internal or external customer related initiatives addressing issues as they arise
  • Collaborate closely with the Account Management team to address and resolve any issues or concerns raised by end users
  • Proactively identify opportunities to enhance customer satisfaction and retention
  • Coordinate meetings with service providers and OEMs:
    • Organize and lead regular meetings with service providers (SPs) and OEMs to discuss current issues, implement changes, and address any complaints
    • Ensure effective communication and collaboration between all parties to maintain strong working relationships and resolve issues promptly
    • Document meeting outcomes, track action items, and follow up to ensure timely resolution of all concerns
  • Provide issue resolution and continuous improvement:
    • Take ownership of the resolution process for any issues reported by end users, SPs, or OEMs
    • Work cross-functionally with internal teams to identify root causes and implement corrective actions
    • Continuously seek ways to improve processes and enhance the overall customer experience
  • Lead the quality resolution process, initiating from customer-reported symptoms, progressing through troubleshooting cycles to identify root causes effectively
  • Provide training & enablement to OEM/customer when needed; providing on-site support within geographic region as needed
  • Serve as an escalation point between Tech Support and Fleet Ops and Engineering teams
  • Assist with the creation and monitoring of team metrics
  • Provide training and support to junior staff and mentor team members

Education and/or Work Experience Requirements:
  • Bachelor's degree in computer science or STEM related field
  • 6+ years of experience working with customers in a technical field or customer service role
  • Experience in leading projects that positively impact both the company and customers, showcasing effective leadership and the ability to deliver favorable outcomes to all stakeholders

Required Knowledge, Skills, Abilities and Other Characteristics:
  • Excellent communication skills, both written and verbal, in order to effectively articulate and communicate complicated technical issues to customers, peers and engineering teams
  • Knowledge of basic Linux commands
  • Expert in creating data dashboards using tools as Tableau, Grafana, PowerBI, etc, integrating data from various data sources such as SQL and Big Query
  • Expert using Confluence and a Ticketing system such as Jira or Service Cloud
  • Experience with SQL, Big Query, data dashboards (Tableau, Grafana, or PowerBI
  • Proven experience in a customer-facing role, preferably in a more senior role within the service or technology industry
  • Strong interpersonal and communication skills, with the ability to effectively manage and resolve conflicts
  • Proficient with issue tracking and resolution processes
  • Excellent organizational skills and attention to detail
  • A proactive and solution-oriented mindset
  • Possess the ability to understand complex software infrastructure and architecture
  • Exhibit strong analytical skills and the capacity to approach complex issues with a logical and methodical mindset
  • Demonstrate strong technical troubleshooting skills in resolving software and hardware issues
  • Collaborate effectively within small, cohesive teams to achieve common goals

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; use of hands to finger and grasp; talk and hear at normal room levels; visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures; push or pull up to 50-75 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. Employees are exposed to the typical office environment with computers, printers and telephones.
Salary Range:
The anticipated salary range for candidates who will work in San Diego, California is $44.19/hr - 57.19/hr. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Brain Corp is a multi-state employer and this salary range may not reflect positions that work in other states.

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