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Technical Support Engineer Iv Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

WebMD

Technical Support Engineer

Boise, ID · On-site

As a Technical Support Engineer you will work in a fast-paced environment, ensuring WebMD Ignite solutions are properly and effectively supported. You will use your technical expertise to investigate ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Friday-Monday, 6:00 a.m. - 4:00 p.m. EST * Weekend Mid: Friday-Monday, 12:00 p.m. - 10:00 p.m. EST

Metrc LLC

Technical Support Engineer

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES • 2-4 years of experience in technical support, software engineering, application support, or a similar hands-on technical role. • Experience ...

New

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Samsara

Technical Support Engineer

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within ...

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All JobsTechnical Support Engineer Iv Jobs

Technical Support Engineer Iv information

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$37.5K

$79K

$119.5K

How much do technical support engineer iv jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical support engineer iv in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer IV, and why are they important?

To thrive as a Technical Support Engineer IV, you need advanced troubleshooting skills, deep technical expertise in relevant hardware and software, and usually a bachelor’s degree in computer science or a related field. Experience with ticketing systems, diagnostic tools, remote support platforms, and certifications like CompTIA, Microsoft, or Cisco are commonly required. Outstanding communication, problem-solving, and leadership abilities help you excel when guiding teams and addressing complex customer issues. These competencies ensure timely, high-quality solutions for clients while supporting organizational IT stability and customer satisfaction.

What does a Technical Support Engineer IV do?

A Technical Support Engineer IV is a senior-level professional responsible for resolving complex technical issues, often serving as an escalation point for lower-level support teams. They troubleshoot advanced software, hardware, or network problems, work closely with product development teams, and may contribute to process improvements. In addition to direct customer support, they often mentor junior engineers and help develop technical documentation or training materials. Their expertise ensures high-quality support and helps maintain customer satisfaction for critical issues.

What is the difference between Technical Support Engineer IV vs Technical Support Engineer III?

AspectTechnical Support Engineer IVTechnical Support Engineer III
Required CertificationsTypically includes advanced certifications like Cisco CCNP, Microsoft MCSEUsually requires foundational certifications such as CompTIA A+ or Network+
Work EnvironmentSupports complex technical issues, often in enterprise or cloud environmentsHandles standard technical support queries, often in SMB or departmental settings
Employer & Industry UsageCommon in large tech companies, cloud providers, and enterprise ITFound in tech firms, MSPs, and internal IT support teams

The main difference between Technical Support Engineer IV and III lies in the complexity of issues handled, required certifications, and work environment. Level IV roles typically involve more advanced technical skills and support for enterprise systems, while Level III focuses on standard support tasks. Both roles are essential in tech support hierarchies, with IV positions often serving as senior technical experts.

What are some common challenges faced by Technical Support Engineer IVs, and how can they effectively address them?

Technical Support Engineer IVs often encounter complex, escalated technical issues that require deep troubleshooting and cross-functional collaboration. A common challenge is balancing multiple high-priority cases while maintaining clear communication with both clients and internal engineering teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively share knowledge with peers. Leveraging advanced diagnostic tools and drawing on previous experience also helps in resolving issues efficiently and mentoring junior team members.
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What job categories do people searching Technical Support Engineer Iv jobs look for? The top searched job categories for Technical Support Engineer Iv jobs are:
Technical Support Engineer Iv jobs near you
Infographic showing various Technical Support Engineer Iv job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

Franklin Electric

Fort Wayne, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Technical Support Engineer
Department: Engineering
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Dave Johnson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
The Technical Support Engineer is responsible for delivering advanced, second-tier technical support and product expertise to both internal and external customers. This role serves as a trusted advisor, diagnosing complex issues and recommending effective, customer-centric solutions. In addition, the Technical Support Engineer identifies opportunities to enhance the customer experience by thoughtfully introducing relevant products and services.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
  • Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues.
  • Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly.
  • Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients.
  • Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions.
  • Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

What you need:
  • Education: High school diploma required; an Associate's degree in Electrical or Mechanical Engineering is strongly preferred.
  • Experience: 3 to 5 years of related technical support or field service experience.
  • Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.
  • Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions.
  • Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Apply