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Technical Support Engineer Iv Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

San Mateo, CA

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

WAZER

Technical Support Engineer

Yonkers, NY · On-site

As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering team. You will handle challenging technical escalations involving component failure, cut quality ...

Vultr

Technical Support Engineer

$30 - $40/hr

... 4%, with immediate vesting * Professional Development Reimbursement of $2,500 each year * 11 ... As a Technical Support Engineer, you'll work closely with customers, system administrators, and ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

New

Odoo

Technical Support Engineer

Mundelein, IL · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

New

Odoo

Technical Support Engineer

Alameda, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

New

Odoo

Technical Support Engineer

San Jose, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

New

Odoo

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

New

Options-IT

Technical Support Engineer

Chicago, IL · On-site

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Odoo

Technical Support Engineer

Fremont, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

New

Legion

Technical Support Engineer

Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot ...

Odoo

Technical Support Engineer

Hayward, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

New

Odoo

Technical Support Engineer

San Mateo, CA · On-site

$90K - $105K/yr

Technical Support Engineer Hybrid (4 days onsite, 1 day remote) - Brisbane, CA To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ...

New

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Technical Support Engineer Iv information

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How much do technical support engineer iv jobs pay per year?

As of Jun 26, 2026, the average yearly pay for technical support engineer iv in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer IV, and why are they important?

To thrive as a Technical Support Engineer IV, you need advanced troubleshooting skills, deep technical expertise in relevant hardware and software, and usually a bachelor’s degree in computer science or a related field. Experience with ticketing systems, diagnostic tools, remote support platforms, and certifications like CompTIA, Microsoft, or Cisco are commonly required. Outstanding communication, problem-solving, and leadership abilities help you excel when guiding teams and addressing complex customer issues. These competencies ensure timely, high-quality solutions for clients while supporting organizational IT stability and customer satisfaction.

What does a Technical Support Engineer IV do?

A Technical Support Engineer IV is a senior-level professional responsible for resolving complex technical issues, often serving as an escalation point for lower-level support teams. They troubleshoot advanced software, hardware, or network problems, work closely with product development teams, and may contribute to process improvements. In addition to direct customer support, they often mentor junior engineers and help develop technical documentation or training materials. Their expertise ensures high-quality support and helps maintain customer satisfaction for critical issues.

What is the difference between Technical Support Engineer IV vs Technical Support Engineer III?

AspectTechnical Support Engineer IVTechnical Support Engineer III
Required CertificationsTypically includes advanced certifications like Cisco CCNP, Microsoft MCSEUsually requires foundational certifications such as CompTIA A+ or Network+
Work EnvironmentSupports complex technical issues, often in enterprise or cloud environmentsHandles standard technical support queries, often in SMB or departmental settings
Employer & Industry UsageCommon in large tech companies, cloud providers, and enterprise ITFound in tech firms, MSPs, and internal IT support teams

The main difference between Technical Support Engineer IV and III lies in the complexity of issues handled, required certifications, and work environment. Level IV roles typically involve more advanced technical skills and support for enterprise systems, while Level III focuses on standard support tasks. Both roles are essential in tech support hierarchies, with IV positions often serving as senior technical experts.

What engineers make $500,000?

Senior engineers in specialized fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries. Executive or lead engineering roles, often involving management or technical expertise, are more likely to reach this compensation level.

What is the highest salary for a technical support engineer?

The highest salary for a Technical Support Engineer can reach over $100,000 annually, especially for those with extensive experience, specialized skills, or working in high-demand industries. Senior roles or positions in large companies may offer higher compensation, often supplemented with bonuses and benefits.

What are some common challenges faced by Technical Support Engineer IVs, and how can they effectively address them?

Technical Support Engineer IVs often encounter complex, escalated technical issues that require deep troubleshooting and cross-functional collaboration. A common challenge is balancing multiple high-priority cases while maintaining clear communication with both clients and internal engineering teams. To address these challenges, it's important to stay organized, document solutions thoroughly, and proactively share knowledge with peers. Leveraging advanced diagnostic tools and drawing on previous experience also helps in resolving issues efficiently and mentoring junior team members.

Is AI replacing tech support?

As a Technical Support Engineer IV, AI is increasingly used to automate routine tasks and troubleshoot common issues, but it does not fully replace the need for human expertise. Complex problems, customer communication, and personalized assistance still require skilled professionals, making AI a tool to augment rather than replace tech support roles.

What is the salary of technical support engineer IV?

The salary for a Technical Support Engineer IV typically ranges from $80,000 to $120,000 annually, depending on experience, location, and company size. This role often requires advanced troubleshooting skills and familiarity with networking tools and protocols.
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Technical Support Engineer Iv jobs near you
Technical Support Engineer

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description


Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
You would act as the Technical Support Engineer for Switching and Wireless Team.
As a Technical Support Engineer, you will:
Provide direct technical web and telephone support to Fortinet customers including:
  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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