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Technical Support Contractor Jobs (NOW HIRING)

Hexagon Geosystems

Technical Support Representative

... contractors. Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps. We are looking for a Technical Support Representative to ...

Matanuska Telephone Association

Technical Support Agents schedule and support all Field Support Technicians to maximize ... Identify email issues, resolve suspensions, and coordinate efforts with contracted email company ...

AAON, Inc.

Lead Technical Support Specialist

Tulsa, OK · On-site

Support field service personnel, contractors, customers, and sales representatives with advanced troubleshooting and technical consultation. * Assist with major customer accounts and high-priority ...

Matanuska Telephone Association

Technical Support Agents schedule and support all Field Support Technicians to maximize ... Identify email issues, resolve suspensions, and coordinate efforts with contracted email company ...

Hi! Tech

Be Seen First

Technical Support Specialist

New York, NY · On-site

$65K - $80K/yr

We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional ... Collaborate effectively with other IT specialists, external contractors, and system integrators ...

AAON, Inc.

Lead Technical Support Specialist

Tulsa, OK · On-site

Support field service personnel, contractors, customers, and sales representatives with advanced troubleshooting and technical consultation. * Assist with major customer accounts and high-priority ...

ASRC Federal

Technical Support Specialist

Alexandria, VA · On-site

ASRC Federal is a leading government contractor furthering missions in space, public health and ... The Technical Writer will support the DoDEA Information Technology Division by developing, editing ...

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Technical Support Contractor information

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How much do technical support contractor jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical support contractor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical support contractor?

Technical Support Contractors are professionals hired on a temporary or project basis to assist companies with troubleshooting, diagnosing, and resolving technical issues related to software, hardware, or network systems. Unlike full-time employees, contractors typically work for a set period or on specific projects, offering specialized expertise and flexibility. They may provide remote or on-site support, document solutions, and help train users. Companies often hire technical support contractors to handle increased workload, implement new technologies, or cover staff absences. Their responsibilities can vary widely depending on the organization's needs.

What are the key skills and qualifications needed to thrive as a technical support contractor?

To thrive as a Technical Support Contractor, you need strong troubleshooting abilities, technical knowledge of hardware and software, and at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and efficient issue resolution.

What are some common challenges faced by technical support contractors, and how can they be effectively managed?

Technical Support Contractors often face challenges such as rapidly learning new systems, managing high volumes of support tickets, and adapting to differing client environments. To effectively manage these challenges, strong problem-solving skills, clear communication, and efficient time management are essential. Contractors benefit from staying up-to-date on industry tools, maintaining thorough documentation, and proactively seeking feedback from team members, which helps ensure consistent service quality and successful collaboration with both clients and internal teams.

What is the difference between Technical Support Contractor vs Technical Support Specialist?

AspectTechnical Support ContractorTechnical Support Specialist
CredentialsTypically no formal certifications required; industry experience valuedOften requires certifications like CompTIA A+ or Microsoft Certified
Work EnvironmentContract-based, often temporary or project-specificFull-time or part-time employment within organizations
Employer & Industry UsageHired by companies for specific projects or short-term needsEmployed directly by companies to provide ongoing support
Common Search & ComparisonOften compared for contract roles, flexibility, and payCompared for career growth, stability, and certifications

In summary, a Technical Support Contractor is typically hired on a temporary basis for specific projects without requiring formal certifications, whereas a Technical Support Specialist is usually a full-time employee with relevant certifications providing ongoing support within an organization.

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Technical Support Contractor jobs near you
Infographic showing various Technical Support Contractor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Representative

Remote

Hexagon Geosystems
See more jobs at Hexagon Geosystemsexternal

Full-time

Posted 24 days ago

Job description


 

Hexagon is committed to a simple, yet powerful purpose: putting data to work to empower an autonomous future. Data is in Hexagon's DNA. Combined with a strong R&D base that drives innovation to grow organically, we have acquired companies that range from established leaders with decades of domain expertise to creative startups focused on emerging technologies. This combination has led to a transformation from a sprawling conglomerate to a global leader in sensors and software well positioned to drive the "autonomous revolution."

Based in Livermore, California, AGTEK Development Company, a part of Hexagon, is a niche software company widely recognized as the leading supplier of earthwork takeoff, 3D modeling and production tracking solutions for heavy construction contractors. Founded in 1981, AGTEK has pioneered application software for construction earthwork, production tracking and civil mobile apps.

We are looking for a Technical Support Representative to join our Global Support Organization.

Responsibilities include but are not limited to:

  • Provide technical support for customers and sales representatives over the phone, internet and via e-mail, for AGTEK software products
  • Provide a friendly, courteous experience for customers
  • Address customer problems within established response time
  • Suggest changes and methods for the improvement of our products
  • Verify, and if necessary, report defects when encountered during testing, support or training

Quality Control

  • Test new versions and updates
  • Confirm bug fixes and maintain bug tracking system

Other Tasks

  • Assist with the development and editing of training guides and videos
  • Provide training and support for customers, salespeople and internal staff

 

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