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Technical Support Contractor Jobs (NOW HIRING)

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives. The ...

Code Plus Inc

Technical Support Specialist

Oak Ridge, TN · On-site

CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville ... technical knowledge gained through course work, Internet research, contacting vendor support, and ...

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Aston Carter

Technical Support Specialist

Beacon, NY · On-site

$19 - $24/hr

Technical Support Specialist Our client is seeking a Technical Support Specialist to serve as a key point of contact for customers, contractors, distributors, and internal teams. This role focuses on ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

... contractors who rely on our platform every day. We're on a mission to partner with commercial ... A minimum of 1 year SaaS experience or 2-3 years technical customer support experience. * Excellent ...

Attainx Inc.

WTP Technical Support

Richland, WA

$170K - $195K/yr

WTP Technical Support Location: Work shall be conducted at the Hanford Field Office and the Hanford ... Document assessments in the DOE integrated Contractor Assurance System (iCAS) database with ...

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Technical Support Contractor information

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How much do technical support contractor jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for technical support contractor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are Technical Support Contractors?

Technical Support Contractors are professionals hired on a temporary or project basis to assist companies with troubleshooting, diagnosing, and resolving technical issues related to software, hardware, or network systems. Unlike full-time employees, contractors typically work for a set period or on specific projects, offering specialized expertise and flexibility. They may provide remote or on-site support, document solutions, and help train users. Companies often hire technical support contractors to handle increased workload, implement new technologies, or cover staff absences. Their responsibilities can vary widely depending on the organization's needs.

What is the difference between Technical Support Contractor vs Technical Support Specialist?

AspectTechnical Support ContractorTechnical Support Specialist
CredentialsTypically no formal certifications required; industry experience valuedOften requires certifications like CompTIA A+ or Microsoft Certified
Work EnvironmentContract-based, often temporary or project-specificFull-time or part-time employment within organizations
Employer & Industry UsageHired by companies for specific projects or short-term needsEmployed directly by companies to provide ongoing support
Common Search & ComparisonOften compared for contract roles, flexibility, and payCompared for career growth, stability, and certifications

In summary, a Technical Support Contractor is typically hired on a temporary basis for specific projects without requiring formal certifications, whereas a Technical Support Specialist is usually a full-time employee with relevant certifications providing ongoing support within an organization.

What are the key skills and qualifications needed to thrive as a Technical Support Contractor, and why are they important?

To thrive as a Technical Support Contractor, you need strong troubleshooting abilities, technical knowledge of hardware and software, and at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and efficient issue resolution.

What are some common challenges faced by Technical Support Contractors, and how can they be effectively managed?

Technical Support Contractors often face challenges such as rapidly learning new systems, managing high volumes of support tickets, and adapting to differing client environments. To effectively manage these challenges, strong problem-solving skills, clear communication, and efficient time management are essential. Contractors benefit from staying up-to-date on industry tools, maintaining thorough documentation, and proactively seeking feedback from team members, which helps ensure consistent service quality and successful collaboration with both clients and internal teams.
More about Technical Support Contractor jobs
What are the most commonly searched types of Technical Support Contractor jobs? The most popular types of Technical Support Contractor jobs are:
What job categories do people searching Technical Support Contractor jobs look for? The top searched job categories for Technical Support Contractor jobs are:
Technical Support Contractor jobs near you
Infographic showing various Technical Support Contractor job openings in the United States as of July 2026, with employment types broken down into 100% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support EVSE

Technical Support EVSE

Zero Impact Solutions

Costa Mesa, CA • On-site

$25 - $28/hr

Full-time

Medical, PTO

Re-posted 5 days ago

Job description

Benefits:
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development

Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.
Responsibilities
  • Coordinate scheduling between several service providers and the internal teams shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
  • Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
  • Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
  • Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
  • Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
  • Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
  • Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
  • Maintain a deep understanding of the organizations products, services, and technical infrastructure.
  • Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
  • Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
  • Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
  • Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
Requirements and skills
  • Bachelors degree in computer science, engineering, a related field, or equivalent experience.
  • Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
  • You have 5+ years of customer technical support experience where you solved problems that were technical.
  • You are flexible. While you have a set schedule there may be times where you need to cover for your team.
  • Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
  • You have a background in EV charging or experience at an existing organization.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.