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Technical Support Contractor Jobs (NOW HIRING)

Procom Services

Technical Support Analyst

Plano, TX · On-site

Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation) ICAP (Contractor Payroll) Flextrack (Vendor Management System) Technical Support Analyst On behalf of our client ...

Renewaire

Technical Sales Support Manager

Waunakee, WI · On-site

Description Technical Sales Support Manager (HVAC / ERV) - Leadership Role | Competitive Pay ... Experience supporting distributors, contractors, engineers, and sales teams * Proficiency with CRM ...

BCforward

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is ...

idexcel

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is ...

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Technical Support Contractor information

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$44

How much do technical support contractor jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical support contractor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical support contractor?

Technical Support Contractors are professionals hired on a temporary or project basis to assist companies with troubleshooting, diagnosing, and resolving technical issues related to software, hardware, or network systems. Unlike full-time employees, contractors typically work for a set period or on specific projects, offering specialized expertise and flexibility. They may provide remote or on-site support, document solutions, and help train users. Companies often hire technical support contractors to handle increased workload, implement new technologies, or cover staff absences. Their responsibilities can vary widely depending on the organization's needs.

What are the key skills and qualifications needed to thrive as a technical support contractor?

To thrive as a Technical Support Contractor, you need strong troubleshooting abilities, technical knowledge of hardware and software, and at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and efficient issue resolution.

What are some common challenges faced by technical support contractors, and how can they be effectively managed?

Technical Support Contractors often face challenges such as rapidly learning new systems, managing high volumes of support tickets, and adapting to differing client environments. To effectively manage these challenges, strong problem-solving skills, clear communication, and efficient time management are essential. Contractors benefit from staying up-to-date on industry tools, maintaining thorough documentation, and proactively seeking feedback from team members, which helps ensure consistent service quality and successful collaboration with both clients and internal teams.

What is the difference between Technical Support Contractor vs Technical Support Specialist?

AspectTechnical Support ContractorTechnical Support Specialist
CredentialsTypically no formal certifications required; industry experience valuedOften requires certifications like CompTIA A+ or Microsoft Certified
Work EnvironmentContract-based, often temporary or project-specificFull-time or part-time employment within organizations
Employer & Industry UsageHired by companies for specific projects or short-term needsEmployed directly by companies to provide ongoing support
Common Search & ComparisonOften compared for contract roles, flexibility, and payCompared for career growth, stability, and certifications

In summary, a Technical Support Contractor is typically hired on a temporary basis for specific projects without requiring formal certifications, whereas a Technical Support Specialist is usually a full-time employee with relevant certifications providing ongoing support within an organization.

More about Technical Support Contractor jobs

What are the most commonly searched types of Technical Support Contractor jobs?

The most popular types of Technical Support Contractor jobs are:

What job categories do people searching Technical Support Contractor jobs look for?

The top searched job categories for Technical Support Contractor jobs are:

What other helpful pages are available for Technical Support Contractor?

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Technical Support Contractor jobs near you
Infographic showing various Technical Support Contractor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Engineer

Dallas, TX • On-site

Procom Consultants Group
See more jobs at Procom Consultants Groupexternal

Contractor

Re-posted 13 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Engineer


On behalf of our client, Procom Services is searching for a Technical Support Engineer for a contract opportunity in Plano, TX.


Technical Support Engineer Job Details


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II 

Liaise with Tier-II, to facilitate feedback 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 


Technical Support Engineer Mandatory Skills


Familiarity with cooperate network infrastructures 

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS) 

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Basic Administration/Maintenance of Microsoft SQL Server. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills 

Ability to multi-task and prioritize job requirements 

Strong personal organization skills 

Bachelors degree preferred, but not required. 


Technical Support Engineer Start Date


ASAP


Technical Support Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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